with the best flight at the best time!
How to acquire the Wizz
- The service can only be purchased for new
flight reservations, and cannot be added to flights that have already been
- Purchase of this service can only apply to
all passengers and all destinations on the booking. The service fee will be
calculated according to the number of passengers and flights.
- The service can be purchased separately or
as part of the Wizz Plus package
- The passengers' name change fee is not
included in the WIZZ Flex service fee.
- WIZZ Flex cannot be used for group
reservations (more than 10 passengers)
Please see WIZZ Flex
fees under the link.
How does it work?
a)If you purchased WIZZ
Flex to separately or as part of your booking, the following changes can be
a.In case of one-way reservations:
i.The date, time and destination of the booked flight can
be changed a maximum of 3 hours before the scheduled departure time of the
flight. (The change must be made no more than 3 hours before the scheduled
departure time of the flight.)
b.In case of two-way reservations:
i.If the reservation includes a return flight, the
destinations must be changed in both cases, for both the original flight and
the return flight. The first flight's origin
airport cannot be different from the return flight's destination airport,
likewise the first flight's destination cannot be different from the return
flight's origin airport. (E.g. A reservation for Budapest – London Luton –
Budapest can be changed to Warsaw – Barcelona –
Warsaw, but not to Budapest –
London Luton – Warsaw.)
ii.If the first flight has already departed, only the date and time of the
return flight can be
c.Terms and conditions that apply to
reservations for more than one passenger (no group reservations, 2-10 people)
- Online flight change
can only apply for all passengers. The change of the date, the time and the
destination of the reservation must be made for all passengers
not all passengers want to change the date, the time and the destination of
their reservation, please contact our colleagues at the Call Centre. Please see
the phone number and the Call Centre Transaction Fees in the below link. In this
case you shall not pay any Call Centre Transaction Fees. Please see here for
more information on transaction fees.
b)Payable fees for flight change with
a.No flight change fee will be charged
b.Ticket price difference:
i.If the ticket price of the new flight is higher than that of the original,the ticket price
difference must be paid;
ii.If the new ticket prices is lower than the original, passengers do not have
to pay additional fees, however the ticket price difference will not be
iii.If the original and the new flights' prices are the same,
the passenger does not have to pay any additional fees;
c)After changing the
flight, the passengers must check in for the new
brought by third parties at the same time as the flight change (e.g. insurance,
airport transfer) are not amended automatically. To change these services, please
contact the parties offering the given services separately.
2. Cancelling the flight and requesting a refund
If you have purchased
WIZZ Flex additionally or as part of your reservation, you can cancel your
reservation by these terms and conditions:
a.In case of one-way
reservation can only be cancelled no later than 3 hours before the scheduled
departure of the flight.
b.In case of two-way
reservation contains a return ticket,the cancellation can be made no later than 3 hours before scheduled departure time of
the first flight.
ii.If the first flight has
already departed, the return flight cannot be cancelled.
c.Additional terms and conditions that apply
for the cancellation of reservations involving more than one passenger (no
group reservations, 2-10 people)
- Online cancellations can only be made for
all passengers and for all destinations on any one booking;
- if you do not want to
cancel the reservation for all passengers, please contact our colleagues at our
Call Centre please
contact our colleagues at our Call Centre. In this case, the cancellation
applies to both the outward and inward flights. We charge a transaction fee for
this call. Please see the phone number and the Call Centre Transaction Fees in
the below link. In this case, we do not charge Call Centre Transaction Fees. Please see here
for more information on transaction fees.
d.This part of the service is not available
(cancellation of flight and refund) for the passengers who booked their flights
via a travel agency.
e.The refund for the cancelled reservation is returned
to your WIZZ-account within 72 hours notwithstanding the number of passengers
of the reservation. If the reservation is cancelled with the WIZZ Flex service,
the amount paid for the cancelled booking cannot be refunded to the bank
account or credit/debit card it was originally paid from.
The following service fees are not refundable:
i.The WIZZ Flex service
fee is paid alongside or as part of the booking;
ii.The WIZZ Discount Club
fee or Privilege Pass fee if the reservation was made with either of them.
According to the Terms and Conditions WIZZ Discount Club and Privilege Pass
memberships remain valid.
iii.Third-party service fees
in connection with the reservation you wish to be cancel (e.g. insurance,
airport transfer, etc.). For these services the third parties' refund policies
f.The refunded sum shall
be used within 90 days after the date of the refund. The date of the new
flights booked using the refunded sum, need not fall within this time period.