Information & Services

WIZZ Flex

FAQ

wizz_flex_before_check_in

Up to 3 hours

Unlimited online flight change or refund to your WIZZ Account, up to 3 hours before the start of your journey.

Flight change

Flight change

Change the date, time and route of your flight online.No change fee will be charged, only the difference in fare and baggage fees.

Refund to wizz account

Refund to WIZZ Account

Cancel your flight and get a refund to your WIZZ Account.

Frequently asked questions

Frequently asked questions

In order to benefit from the WIZZ Flex service the cancellation must apply for all passengers and all flights. If you decide to cancel your flight standard cancellation charges will apply.

In order to change your flight(s) using WIZZ Flex the change must be made for all passengers on the reservation.

If your first flight is in the past time and date change are available only, the route cannot be changed.

If you have bought a Plus Fare, or purchased WIZZ Flex service for your booking, you can cancel your reservation and have the price of your ticket refunded to your WIZZ Account. For refunds to the original method of payment standard voluntary cancellation terms will apply. For such requests please contact Wizz Air Customer Service by submitting a complaint in the voluntary cancellation category https://wizzair.com/en-gb/information-and-services/contact/contact-us#/.

WIZZ Flex allows you to make unlimited flight changes without paying a flight change fee, only the difference in the ticket prices if there's any. In addition you can cancel your reservation up to 3 hours prior to the scheduled departure time of your outbound flight and receive a refund to your WIZZ Account. If you want to change the name on your reservation name change fees will apply.

The cancellation with WIZZ Flex is applicable for direct customers only and the request can be made on our website. If you have booked through an Agency standard cancellation terms will apply.If the booking is made via a travel agency, only the flight change feature of WIZZ Flex is available.