Information & Services
Frequently asked questions
Frequently asked questions
All ticket sales are final and cannot be cancelled.
Subject to availability (and in some cases an exchange fee) some venues will do their best to exchange your tickets. We recommend you check the specific venue information or FAQs for their policy. In most cases please note the below.
- Exchanges must be for the same run of the show and at the same venue.
- Exchanges must be for tickets of the same value or higher.
- The exchange must take place 48 hours before the start of the performance.
- Discounts are only honoured if they are also valid for the replacement performance.
Alternatively contact us and we will be more than happy to help.
Note that if the event is cancelled or rescheduled you will be automatically allowed to exchange these.
If an event is cancelled, you will receive a refund for the face value of the ticket or be offered seats for a different performance. We will do our best to inform you beforehand should any cancellation occur. Please note the decision about whether or not to exchange your tickets for a different performance, may be at the venue’s discretion. If a refund is issued, the credit or debit card used to make the purchase will be refunded. In this event, if the credit or debit card is no longer valid, we recommend you Contact us.
If an event is postponed or rescheduled you will be offered the choice to transfer your tickets for the rescheduled date, be issued with a refund for the face value of the ticket or be offered seats for a different performance. Please note the decision about whether or not to issue a refund or an exchange, may be at the venue's discretion. If a refund is issued, the credit or debit card used to make the purchase will be refunded. In this event, if the credit or debit card is no longer valid, we recommend you Contact us.
Once you’ve completed the booking process you will receive a booking confirmation by e-mail with more information about your order and ticket delivery. For the different delivery options please see the Ticket Collection, Delivery and Validation section on the FAQS. If you have not received your order confirmation email, please Contact us.
Subject to availability you can purchase your tickets from experiences.wizzair.com. Please note, these will be processed as a new payment and a new order will be generated. Note that in some cases you will not be able to just purchase child tickets as this might be restricted by the club or association. If you need to add any child tickets to an existing or previous purchase, please Contact us and we will be able to help you.
Please fill out our Contact us form and we will be able to help you.
Please fill out our Contact us form and we will be able to help you.
Please fill out our Contact us form and we will be able to help you.
Once you’ve completed the booking process you will receive a booking confirmation by e-mail with a link to download your voucher. You will need to print this voucher to use at your destination. If you have not received your order confirmation email, please Contact us.
Subject to availability you can purchase your tickets from experiences.wizzair.com. Please note, these will be processed as a new payment and a new order will be generated. Note that in some cases you will not be able to just purchase child tickets as this might be restricted by the tour operator. If you need to add any child tickets to an existing or previous purchase, please Contact us and we will be able to help you.
Please fill out our Contact us form and we will be able to help you.
Please fill out our Contact us form and we will be able to help you.
Please fill out our Contact us form and we will be able to help you.
Each venue is different but in general Stalls are also known as Orchestra stalls. They are the lowest seats in the theatre. Dress Circle or Royal Circle is the next tier of seats above the stalls. Upper Circle is the section above the Dress/Royal Circle and Balcony seats are the furthest and highest seats in the house.
It depends on the production. Normally the seats closest to the stage and in the middle with the best view of it are considered best. These will usually be the Stalls and front of the Circle / Dress Circle.
The general rule is that the higher-priced tickets will have the best view and be closest to the stage and the least expensive tickets will be further away from the stage and sometimes have restricted views.
Some seats might have a restricted view of the stage, for example, there may be a handrail in the line of sight or the top of the stage set may not be visible from a particular seat. This is unique to each venue and each production. If your seats have a restricted view this information will be presented prior to you confirming your purchase.
No, cameras, video cameras and recording devices are strictly prohibited.
Please arrive at the venue at least 30 minutes before the show.
You will find event information on experiences.wizzair.com during and after purchase. Each venue will also have more detailed information if you search online. You can also find event information in your order confirmation email. If you have not received your order confirmation email, please Contact us.
Each show will have a defined limit on how many tickets per order but there is no limit on the number of orders you can make subject to availability.
There is no dress code for most theatres. Some theatres do recommend a smart-casual dress code.
All purchases are automatically confirmed once your booking is completed. However, please check carefully the instructions given on the confirmation e-mail in case you must reconfirm any specific details.
Some seats might have a restricted view to the pitch or court and be obscured by a permanent fixture or fitting. This is unique to each venue. These tickets are priced accordingly normally and if your seats have a restricted view this information will be presented prior to you confirming your purchase. Please also check the venue map to check the area where your seat is located.
All tickets listed for a match are for the home team section unless otherwise stated. Normally away club supporters are prohibited from accessing the home section. By purchasing tickets for the home section, you warrant and represent that your seat will be among the home supporters.
Yes. As long as it’s not for any commercial purposes. Please also check the venue’s terms and conditions for further information.
Please give yourself plenty of time to reach the stadium and locate your seat before kick-off. Busier matches might require more time to enter the venue.
Each Club will have more detailed information if you search online. You can also find all relevant information in your order confirmation email. If you have not received your order confirmation email, please Contact us.
Please note that for La Liga matches and also for some Premier League matches it is very common for the date and time of the match to change. We, therefore, invite you to check back regularly on the confirmed date and time of the match.
Each match will have a defined limit on how many tickets per order.
You can find this information on the club’s website. In most cases the management reserves the right to refuse admission or to eject a ticket holder from the venue for behaviour likely to cause damage, injury, nuisance, annoyance or for failure to comply with the venue’s regulations.
The majority of tours and attractions are automatically confirmed once your booking is completed. However, please check carefully the instructions given on the confirmation e-mail in case you must reconfirm your booking or pick-up with the local office at destination.
Each tour and attraction will specify what is included or excluded from the chosen tickets. Please check the tour details and description upon selection of your tickets online. Coras does not accept responsibility if you have chosen the wrong tour.
Unfortunately, we cannot change the ticket-holder name after the booking is made. Most venues will release the tickets to the new attendee. Please ensure the person collecting the tickets has the original confirmation email and a valid form of ID. We would also recommend that they bring a note authorising use of the tickets from the named ticket-holder.
The confirmation email will have all the information necessary about your tickets. Please see the different redemptions below. These will be decided on an event by event basis by the event organizer.
- If your order has print-at-home tickets attached to the confirmation email, you will need to print these to gain entry to the venue. As a general rule we recommend you always print your tickets and bring them with you as they will be scanned upon entry.
- If your order is for collection make sure to bring all the necessary information (email confirmation and photo id) on the day of the match to collect your tickets.
- If your order confirms that your print at home tickets will be sent by the event provider/club, do note that these tickets will be sent to you closer to the match date. As a general rule we recommend you always print your tickets and bring them with you as they will be scanned upon entry.
Depending on the match, seats can either be confirmed pre purchase during the checkout process or confirmed by the event organizer post purchase. Please see the different formats below.
- If the system assigns you seats during the selection process the tickets you will receive will be displayed on screen. As a general rule of thumb the system will allocate the seats next to each other. The seats are always displayed in the 'Your Order' section before you checkout. Please verify and check that you are happy with the seats selected and that they are next to each other before payment. Note that for busier matches is possible that the availability will reduce and therefore some seats will not be next to each other. Alternatively, please Contact us and we can provide further information.
- If the system will not assign you specific seats during the selection process these will be confirmed by the event organizer closer to the match date. Do note that the organizer will always do their best to prioritize seats next to each other (side by side). In some cases (depending on the match and how difficult it is) seats may be close to one another but not side by side. This means that seats may be one in front of the other, diagonally to each other or separated by some seats. This can especially occur when there are more than 2 tickets bought in one order, which will still result in seats being paired together. Alternatively, please Contact us and we can provide further information.
Please bring your print-at-home ticket from your order confirmation email. If you are collecting your tickets at the box office please also bring a valid form of ID (photo id). All persons entering the venue must hold a valid ticket.
Unfortunately we cannot change the name of the person attending the match after the booking is made. Most sporting events will scan your tickets upon entry so their validity will be based on this.
We recommend you arrive 30 minutes to 45 minutes prior to your time slot. This will provide you with the time should you need to collect or exchange your tickets (this is dependent on the attraction – please check if this is necessary once booked). As a general rule we recommend you always print your voucher and bring it with you.
The voucher attached to the confirmation email is your ticket. Please print it and bring it with you.
Unfortunately we cannot change the name of the lead traveller after the booking is made. Most tours and attractions will accept the new travellers but we recommend to contact the tour operator directly informing them on this name change.
Yes. If you chose a specific start time or time slot for your tour or attraction you will need to adhere to it. Availability for most tours and attractions is specific to time slots. Please check the description of the attraction as this would also provide further information. If you made a mistake and want to change your time slot, please Contact us and we check with the operator with the requested availability.
Please bring your voucher printed from your order confirmation email and a photo id.
Each venue has different accessibility so it is therefore best to contact the venue directly prior to booking. Please Contact us and we can put you in touch with the venue directly.
Each venue has different accessibility, so it is therefore best to contact the venue or club directly prior to booking. Please Contact us and we can put you in touch with them.
Each attraction has different accessibility, so it is therefore best to contact the attraction or tour operator directly prior to booking. Please Contact us and we can put you in touch with the operator directly.
The age restriction for each show is different. As a general rule, theatre shows are more suitable for children over the age of 5. Please make sure to check age restrictions in the event description at the time of booking.
All theatres have a no babies in arms policy. Most musicals are suitable for younger children but whilst younger children are admitted to the shows, the accompanying adult could be asked to remove a noisy child, should they be a distraction to the audience. Every child must have a valid ticket and occupy a seat.
If there are discounted tickets available for a show they will be displayed as an option when buying online. Please note that a form of valid id would be required to demonstrate to the theatre that your purchase qualifies for the discount. The venue reserves the right to refuse admission without valid id for the discounted tickets you have purchased.
The age restriction for each match is different. Please make sure to check any age restrictions in the description or in the ticket selection page at the time of booking, if relevant.
Most matches are suitable for children but please verify the information provided by the match and club before purchasing as there might be dedicated rules and restriction (such as required age,etc). Every child must have a valid ticket. In some cases, matches restrict that a child ticket must be purchased with adult ticket only. For further information please Contact us
If there are discounted tickets available for any match these will be displayed as an option when buying online. Please note that a form of valid ID would be required to demonstrate to venue that your purchase qualifies for the discount. The venue reserves the right to refuse admission without valid id for the discounted tickets you have purchased.
The age restriction for each tour and attraction is different. Please make sure to check age restrictions in the description at the time of booking.
Most tours and attractions are suitable for children but please verify the information provided by the tour before purchasing as there might be dedicated rules and restriction (such as required age,etc). Every child must have a valid ticket. In some cases, tour operators restrict that a child or infant ticket must be purchased with adult ticket only. For further information please Contact us and we can put you in touch with the tour operator directly.
If there are discounted tickets available for any tour and attraction these will be displayed as an option when buying online. Please note that a form of valid id would be required to demonstrate to tour operator that your purchase qualifies for the discount. The tour operator reserves the right to refuse admission without valid id for the discounted tickets you have purchased.
All ticket sales are final and cannot be cancelled.
Subject to availability (and in some cases an exchange fee) some venues will do their best to exchange your tickets. We recommend you check the specific venue information or FAQs for their policy. In most cases, please note the below.
- Exchanges must be for the same run of the show and at the same venue.
- Exchanges must be for tickets of the same value or higher.
- The exchange must take place 48 hours before the start of the performance.
- Discounts are only honoured if they are also valid for the replacement performance.
Alternatively contact us and we will be more than happy to help.
Note that if the event is cancelled or rescheduled you will be automatically allowed to exchange these.
If an event is cancelled, you will receive a refund for the face value of the ticket or be offered seats for a different performance. We will do our best to inform you beforehand should any cancellation occur. Please note the decision about whether or not to exchange your tickets for a different performance, may be at the venue’s discretion. If a refund is issued, the credit or debit card used to make the purchase will be refunded. In this event, if the credit or debit card is no longer valid, we recommend you Contact us.
If an event is postponed or rescheduled you will be offered the choice to transfer your tickets for the rescheduled date, be issued with a refund for the face value of the ticket, or be offered seats for a different performance. Please note the decision about whether or not to issue a refund or an exchange, may be at the venue's discretion. If a refund is issued, the credit or debit card used to make the purchase will be refunded. In this event, if the credit or debit card is no longer valid, we recommend you Contact us.
Unfortunately all tickets are non-refundable.
We will do our best to inform you beforehand should any cancellation occur but is your responsibility to check that a game is proceeding as planned.
Each club will have their own refund and cancellation policies, so the decision about whether or not to issue a refund will be at the club or association’s discretion. If a refund is issued, the credit or debit card used to make the purchase will be refunded. In this event, if the credit or debit card is no longer valid, we recommend you Contact us.
Please note that for football matches it is very common for the date and time of the match to change for different reasons such as TV coverage. We therefore invite you to check back regularly on the confirmed date and time.
Subject to availability some tour operators will do their best to exchange your tickets for a different date or time. We recommend you check the specific attraction information or FAQs for their policy. In most cases please note the below.
- Exchanges must be for the same attraction and tour.
- Exchanges must be for tickets of the same value.
- The exchange must take place within the time frame specified by the tour operator. This would be listed in their cancellation policy.
- Discounts are only honoured if they are also valid for the replacement attraction.
Alternatively contact us and we will be more than happy to help. Note that if the attraction or tour is cancelled or rescheduled you will be automatically allowed to exchange these.
If an attraction is cancelled you will receive a full refund or be offered tickets for a different one. We will do our best to inform you beforehand should any cancellation occur. Please note the decision about whether or not to exchange your tickets for a different tour or attraction, may be at the tour operator’s discretion. If a refund is issued, the credit or debit card used to make the purchase will be refunded. In this event, if the credit or debit card is no longer valid, we recommend you Contact us.
If a tour or attraction is postponed or rescheduled you will be offered the choice to transfer your tickets for the rescheduled date, be issued with a refund for the face value of the ticket, or be offered tickets for a different attractions. Please note the decision about whether or not to issue a refund or an exchange, may be at the tour operator's discretion. If a refund is issued, the credit or debit card used to make the purchase will be refunded. In this event, if the credit or debit card is no longer valid, we recommend you Contact us.
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