We aim to proceed all the claims and written requests within 30 days. You can always check the status of your claim and claim history in your 
Wizz Account under Your Claims section.

Please note that the Call centre or Live chat agents cannot advise about the status of a refund in progress (if you requested it via your WIZZ Account or through Customer Service agent).

If you requested a refund and the money still have not arrived in your account after 10 days, you may:

1. Make sure that your booking was not made via a travel agency or a third-party website. If the booking was made not with Wizz Air directly, then the funds could arrive to the travel agency's bank account. Please contact your travel agency directly to request information and your money.
2. Check if the refunded amount was uploaded to your Account in the form of WIZZ Credits.
3. Consult with your bank in case if the refunded amount got blocked or revoked.

For issues due to cancellations/flight changes, please use Virtual Assistant Amelia (type in "Refund") or check the Refund page.

For refunds of third-party services, please contact the service provider directly (e.g., hotels, car rental, airport parking). Please see more information and contact details on Partner services page.

If your flight was changed or cancelled by Wizz Air, you may:

1. Check the delay/cancellation email sent by us previously to see your available options. Please note that the email will be sent to the email address used for the booking creation.
2. Log in to your WIZZ Account you have used for the reservation creation and see available options after clicking on the relevant booking.
3. Check the Delay, Cancellation and Refund page to see generally available options.
4. If you are eligible for a refund, you can request through self service in your account via Web or app

Steps to take at the airport:

1. If upon arrival to your destination you did not receive your bag, please visit the “Baggage Claim”, “Lost Luggage”, or “Lost & Found” desk in the airport’s transit area. Our handling agent will help you to fill in a Property Irregularity Report (PIR) confirming the delay of your baggage, which can be used for insurance and claim purposes if necessary. Please include as many details as possible, it will help us to locate the bag faster.
2. Upon filling in the report, you will be given a letter with instructions on further steps. Please proceed accordingly.

If the baggage is not found within 21 days of reporting it at the destination airport, Wizz Air will be liable for loss. To request compensation for the lost items, please submit a claim under “Bag loss” category. Please do not forget to attach the following documents: copy of PIR, baggage tag, boarding pass, bank details.

For more detailed information, check the Damaged, delayed and lost bags page.

You can complete changes up to 3 hours before the scheduled departure of the flight online on the booking overview page. You can change the followings:

• Date, time, destination
• Passenger details (name, passenger type)
• Adding further services

Log in to your WIZZ Account and click on the relevant booking.

Flight change/cancellation: You will be able to see the calculation of refund and cancellation/change fee, and you still can stop the process without finalising the change.

For more detailed information, check the Booking modification page.

You have two options:

1. Ask the travel agency to log into the account, with which the booking was made, and modify, rebook, or refund your flight on your behalf.
2. Contact the travel agency and request the following data:
   • Confirmation code (6-digit code)
   • Email address (can be different from what you used on the third-party website)
   • Phone (can be different from what you used on the third-party website)
   • Four last digits and expiry date of the card used for payment (can be different from what you used on the third-party website)

After that you may contact us and modify, rebook, or refund your reservation. Unfortunately, without this data we cannot validate the booking owner and modify/rebook reservations made through third parties.

We offer extra assistance for disabled and reduced-mobility passengers and to passengers with special needs.

In order to make your journey safe and comfortable, you need to inform Wizz Air at least 48 hours before the scheduled departure of the flight about your physical disability or reduced mobility, or any other condition that may require medical care.

You have three options to request special assistance:

1. Online: during the booking process, or even when you already have your booking. Log in to your WIZZ Account, choose the relevant booking and click on Special assistance
2. By contacting the Special Assistance Call Centre
3. By email: specialassistance@wizzair.com

If you have special needs, please make sure that you are present at check-in 2 hours before the scheduled departure time. This is so that we can complete the check-in procedure on time.

For more detailed information, check the Special assistance page.