Partner services

Information & Services

Partner services

FAQ

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Important: Some services are not provided by Wizz Air

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If you want to change or cancel a partner service, you need to contact the service provider directly.

Frequently asked questions

Frequently asked questions

ADDITIONAL SERVICES are any products and/or services purchased in connection with the carriage by air and which are provided by third party providers, for example car hire, hotel accommodation, airport transfers, airport parking, fast track and lounge services, etc.

In order to change the date/time of the additional services booked to match your flights please contact the service provider as they are the ones who can help you further.

You can voluntarily cancel your reservation through the Call Centre or simply by submitting a complaint on our website. Keep in mind that standard terms and conditions will apply.

For information related to your travel insurance coverage please contact the Travel Insurance provider directly.

Unfortunately we do not issue invoices for additional services. Please contact the relevant service provider in order to receive further information in regards to invoices.

If you want to cancel your reservation, standard terms and conditions will apply, please refer to our General Conditions of Carriage. In order to check whether a refund is available for the additional services you have purchased, please contact the relevant service provider.

Unfortunately, we do not issue refunds for additional services because they are not provided directly by Wizz Air. In order to check whether a refund can be issued please contact the relevant service provider.

The credit will appear on your WIZZ Account automatically. If you did not receive the credits to your WIZZ Account you can submit a complaint on our website from here and we will assist you with this.

Please contact the issuer of the co-branded credit card for further information on point allocation to the WIZZ Account

If you have booked through Wizz Tours directly they are the ones who can make changes on your reservation. Please contact them here.

Please contact the relevant service Provider directly to submit your claim.