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We believe that travel provides opportunities that can make life and the world around us better
To making sure that everyone, everywhere can benefit from travel at the lowest prices, while keeping in mind the social, economic and environmental impact of our operations. Our strategy is built on low fares and a diverse network, supported by efficient and sustainable operations and high-quality customer service.
...our ultra-low-cost business model means that we are able to offer the lowest fares to our customers and make flying affordable for more people than ever before. At the same time, we are also conscious of the many economic, social and environmental developments impacting our communities and have a number of initiatives which show how WIZZ Cares is at the heart of our sustainability efforts.
Our 2020 employee engagement survey showed that our employees are highly engaged with an overall score of 81%, which is higher than the average score in the industry. The general satisfaction within the WIZZ Team is 80%, while 78% of our people were inspired by the purpose and mission of the organisation.
We continue to deliver world-class training to our people. From COVID-19 and technical trainings for our crew to leadership trainings for our office employees, we are focusing on giving the right tools to our employees so they can own their development and progress in their career. In July 2021, Wizz Air introduced its internal training programme called WIZZ Academy, which aims to give employees the unique opportunity to gain knowledge about WIZZ strategic approaches and aspirations on a top executive level. The company has also partnered with LinkedIn to implement a new online educational platform, LinkedIn Learning, that will help employees to grow both professionally and personally, with unlimited access to interactive, engaging courses.
We run our own Pilot Academy which provides financial support, including partial sponsorship, to motivated cadets during their initial training. Pilot Academy cadets who successfully graduate from the programme can begin their employment at Wizz Air as Pilot Trainees.
Celebrating perspectives from every corner of the world is at the heart of our business at WIZZ, and with 90 nationalities across 38 base countries, we’re proud of our truly global footprint. We’re also committed to ensuring gender diversity in the workplace, with 49% female and 51% male employees and Women of WIZZ, which has been introduced to achieve significantly higher women representation in pilot positions within the next decade. We have made a strong commitment to also improve the gender diversity of the Management Team in our reward structure as of fiscal year 2022.
We continuously monitor and assess the risk of fatigue to guarantee safe flight operations. Our Crew Management system incorporates fatigue-related information into its decision-making to improve the identification of fatigue risk.
We introduced the industry’s first ever Cabin Crew to Captain Program to help aspiring WIZZ Cabin Crew turn their dreams into reality through extensive financial, travel and accommodation support, as well as a tailored work and study schedule. By breaking down a number of key barriers, we strive to support ambitious crew members on their journey to the flight deck.
Established in 2018, our People Council regularly brings together employees representing all areas of the business to facilitate an effective two-way communication between the management and employees and to support the decision-making process on matters that affected all employees within the Company. The People Council is more than just another department within the Company, it is a place where the people of WIZZ feel safe to share their concerns, ideas, or suggestions. The Council continues to improve us both as an airline and as an employer.
We want our employees to feel valued and supported, which is why 24/7 professional counselling service (Employee Assistance Program) is available for all of our employees and their immediate family members. We also offer a pilot peer to peer support as well as online mental health and fitness training for all of our crew. In 2019, we introduced WIZZ Aid, an employee Emergency Fund, which is designed to provide financial support to colleagues who need urgent medical treatment or suffer from natural or man-made disasters. From 2021, as COVID-19 vaccinations have become more widely available, we were working with local authorities to facilitate and financially support the process wherever possible. We have been working to support the vaccination process of our colleagues at all of our offices and bases. We remain dedicated to finding the best approach towards those who cannot take the vaccine due to serious underlying health reasons.
As a company, we keep ourselves lean and efficient – and we strive to give people across our network the chance to do the same. Because we believe that, just like affordable travel, a healthy and active lifestyle should be available to everyone. We are proud to sponsor several Central and Eastern European running events, including the Budapest Half Marathon, our flagship event and races in Bucharest, Cluj-Napoca, Sofia, Skopje, Kyiv, Debrecen and Cardiff.
We are aware of the great extent that disruptions can have an impact on our customer satisfaction, therefore we are constantly updating our tools in order to inform passengers and local ground handling partners in the most efficient way. We have improved the handling of lost baggage, introduced push notifications and flight status updates in the WIZZ App, as well as rolled out electronic meal vouchers and a new automated system for hotel and transport arrangements for passengers who have to stay overnight due to flight cancellations.
Our ground handling partners play a huge role in the success of the ULCC ecosystem, and we are maintaining an open dialogue with all of our local partners to deliver better customer service and communication. Wizz Air's customer journey has also been improved on the airport side. We introduced a new feature in our mobile application for the scanning of travel documents in 2021. Customers using this option are benefitting from a more convenient online check-in process, and they can expect a more seamless passenger journey at the airport as well.
WIZZ supports the development of young graduates all across Europe. Our annual case study competition challenges university students to deliver a creative, forward-thinking solution to a real-life business problem. Qualifying teams are invited to Budapest for the finals, where they get the chance to network and share their ideas with top-level executives, a number of industry experts and brilliant young minds from across the network.
We are constantly working on improving the online experience on wizzair.com and our app to make them more personalised and easier to use. With several communication capabilities and advanced features, such as the price alert, auto check-in and personalised offers, we make it even easier to find, book and travel to dream destinations with us, while staying informed every step of the way. In 2021, Wizz Air introduced "Amelia", a new virtual assistant chatbot, which enables customers to quickly and conveniently get information about their flights, while also providing useful general information on services, flight disruptions, special assistance or voluntary flight changes. Amelia can provide support in English, Italian and German languages via the wizzair.com website and official Wizz Air Facebook Messenger. In addition, Amelia will soon be implemented within the WIZZ mobile application as well.
During the coronavirus pandemic, Wizz Air offered immediate humanitarian support to those suffering at the hands of the unexpected crisis by launching various cargo and repatriation services. Over 120 flights were operated to transport critical medical supplies and stranded passengers safely back home. We were also one of few airlines never to cease operations and introduce an interactive Travel Planning Map to support passengers in navigating a complex travel environment. Wizz Air also introduced the scanning capability of the EU Digital COVID-19 Certificate QR code to enable customers to proceed directly to the boarding gate and avoid the need for physical COVID-19 document verification at the airport check-in desks and queueing.
As a result of the numerous fuel-saving initiatives and constant modernization of our technology, we are proud to have one of the lowest emission intensity rates in the European aviation industry. In the 2020 Financial Year, carbon emissions per passenger kilometer were 57.28 grams, down from 59.9, which is almost half the industry average. As a result of the COVID-19 pandemic, and the lower load factors on our flights, our carbon efficiency was negatively impacted in 2021 Financial Year. From 2022 Financial Year, there is significant improvement for Wizz Air, which is not present everywhere within the industry. Passenger load factors are expected to further recover through calendar year 2022 and 2023, hence lowering our emissions intensity. As we continue to renew our fleet, we are projecting to be back on track from Financial Year 2024 onwards. Read more in our annual report.
Wizz Air is strongly committed to reducing climate change impact globally and locally alike. We support the Paris Agreement aiming to limit temperature rise below 1.5C as well as the European Green Deal and the Destination 2050 guidelines aiming to reach net zero emissions by 2050.
Wizz Air is proud to have the lowest CO2 emissions (G/RPK) in Europe. We commit to further reducing our CO2 emission by 25% until 2030 compared to 2019 levels and to further limiting other greenhouse gas emissions. The ambitious plan is driven by our latest technology fleet, fuel saving initiatives and usage of sustainable aviation fuel.
Wizz Air has launched a carbon offsetting scheme as part of its wider commitment to reducing emissions in November 2020, enabling passengers to calculate their flights’ environmental impact and offset the carbon emissions thereof. The scheme, in partnership with climate-focused technology company, Chooose, provides passengers with the option to offset their journeys by supporting trusted, high-impact climate projects around the world.
We are proud to offer to our passengers a fully transparent travel footprint calculator where passengers can easily calculate and offset their flights’ carbon emissions.
Directly making impact on 3 The United Nation’s Sustainable Development Goals.
ACI guidelines suggest that 750 on-site jobs are created for every 1 million passengers carried per year. Based on this calculation, we supported the creation of 26,000 local jobs in the financial year 2019, carrying 34.6 million passengers on our route network.
Across our network, there are several locations where no regular air services existed before our arrival, or where we made a significant difference in traffic numbers. After our Varna base opened in 2017, the airport saw a double-figure rise in passenger traffic. In North Macedonia, passenger numbers have trebled in the last 10 years, and in Kutaisi the airport’s traffic numbers have more than doubled with more than 75% of passengers served by us.
Due to our business model, we outsource many supporting tasks at all levels of the organisation to local, external partner, working in close collaboration with over 5,000 contracted service providers across our network.
We have implemented internal procedures and measures designed to ensure compliance with all relevant anti-corruption regulations. Our Anti -Corruption Policy sets out the principles, prohibitions and practical guidelines relating to bribery or corrupt practices, for which there is zero tolerance. These policies are part of the mandatory annual training for all WIZZ employees, ensuring that all employees are up to date.
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