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People
Environment
Economy
Governance
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We believe that travel provides opportunities that can make life and the world around us better
To making sure that everyone, everywhere can benefit from travel at the lowest prices, while keeping in mind the social, economic and environmental impact of our operations. Our strategy is built on low fares and a diverse network, supported by efficient and sustainable operations and high-quality customer service.
...our ultra-low-cost business model means that we are able to offer the lowest fares to our customers and make flying affordable for more people than ever before. At the same time, we are also conscious of the many economic, social and environmental developments impacting our communities and have a number of initiatives which show how WIZZ Cares is at the heart of our sustainability efforts.
Our people pillar consists of two parts – customers and employees. We believe in a future where everyone has the chance to realise their full potential. We work hard to develop our services, to enhance our customer experience and to empower our people while supporting the communities we serve. We have operations at 200 airports in 53 countries and it is our aim to build active relationships with the communities in each of our markets. Over the years, we’ve devoted ourselves to local community projects across our markets, an initiative which fosters a stronger bond between our employees and the communities in which we operate.
Our 2020 employee engagement survey showed that our employees are highly engaged with an overall score of 81%, which is higher than the average score in the industry. The general satisfaction within the WIZZ Team is 80%, while 78% of our people were inspired by the purpose and mission of the organisation.
We continue to deliver world-class training to our people. From COVID-19 and technical trainings for our crew to leadership trainings for our office employees, we are focusing on giving the right tools to our employees so they can own their development and progress in their career. In July 2021, Wizz Air introduced its internal training programme called WIZZ Academy, which aims to give employees the unique opportunity to gain knowledge about WIZZ strategic approaches and aspirations on a top executive level. The company has also partnered with LinkedIn to implement a new online educational platform, LinkedIn Learning, that will help employees to grow both professionally and personally, with unlimited access to interactive, engaging courses.
We run our own Pilot Academy which provides financial support, including partial sponsorship, to motivated cadets during their initial training. Pilot Academy cadets who successfully graduate from the programme can begin their employment at Wizz Air as Pilot Trainees.
Celebrating perspectives from every corner of the world is at the heart of our business at WIZZ, and with 90 nationalities across 38 base countries, we’re proud of our truly global footprint. We’re also committed to ensuring gender diversity in the workplace, with 49% female and 51% male employees and Women of WIZZ, which has been introduced to achieve significantly higher women representation in pilot positions within the next decade. We have made a strong commitment to also improve the gender diversity of the Management Team in our reward structure as of fiscal year 2022.
We continuously monitor and assess the risk of fatigue to guarantee safe flight operations. Our Crew Management system incorporates fatigue-related information into its decision-making to improve the identification of fatigue risk.
We introduced the industry’s first ever Cabin Crew to Captain Program to help aspiring WIZZ Cabin Crew turn their dreams into reality through extensive financial, travel and accommodation support, as well as a tailored work and study schedule. By breaking down a number of key barriers, we strive to support ambitious crew members on their journey to the flight deck.
Established in 2018, our People Council regularly brings together employees representing all areas of the business to facilitate an effective two-way communication between the management and employees and to support the decision-making process on matters that affected all employees within the Company. The People Council is more than just another department within the Company, it is a place where the people of WIZZ feel safe to share their concerns, ideas, or suggestions. The Council continues to improve us both as an airline and as an employer.
We want our employees to feel valued and supported, which is why 24/7 professional counselling service (Employee Assistance Program) is available for all of our employees and their immediate family members. We also offer a pilot peer to peer support as well as online mental health and fitness training for all of our crew. In 2019, we introduced WIZZ Aid, an employee Emergency Fund, which is designed to provide financial support to colleagues who need urgent medical treatment or suffer from natural or man-made disasters. From 2021, as COVID-19 vaccinations have become more widely available, we were working with local authorities to facilitate and financially support the process wherever possible. We have been working to support the vaccination process of our colleagues at all of our offices and bases. We remain dedicated to finding the best approach towards those who cannot take the vaccine due to serious underlying health reasons.
As a company, we keep ourselves lean and efficient – and we strive to give people across our network the chance to do the same. Because we believe that, just like affordable travel, a healthy and active lifestyle should be available to everyone. We are proud to sponsor several Central and Eastern European running events, including the Budapest Half Marathon, our flagship event and races in Bucharest, Cluj-Napoca, Sofia, Skopje, Kyiv, Debrecen and Cardiff.
We are aware of the great extent that disruptions can have an impact on our customer satisfaction, therefore we are constantly updating our tools in order to inform passengers and local ground handling partners in the most efficient way. We have improved the handling of lost baggage, introduced push notifications and flight status updates in the WIZZ App, as well as rolled out electronic meal vouchers and a new automated system for hotel and transport arrangements for passengers who have to stay overnight due to flight cancellations.
Our ground handling partners play a huge role in the success of the ULCC ecosystem, and we are maintaining an open dialogue with all of our local partners to deliver better customer service and communication. Wizz Air's customer journey has also been improved on the airport side. We introduced a new feature in our mobile application for the scanning of travel documents in 2021. Customers using this option are benefitting from a more convenient online check-in process, and they can expect a more seamless passenger journey at the airport as well.
WIZZ supports the development of young graduates all across Europe. Our annual case study competition challenges university students to deliver a creative, forward-thinking solution to a real-life business problem. Qualifying teams are invited to Budapest for the finals, where they get the chance to network and share their ideas with top-level executives, a number of industry experts and brilliant young minds from across the network.
We are constantly working on improving the online experience on wizzair.com and our app to make them more personalised and easier to use. With several communication capabilities and advanced features, such as the price alert, auto check-in and personalised offers, we make it even easier to find, book and travel to dream destinations with us, while staying informed every step of the way. In 2021, Wizz Air introduced "Amelia", a new virtual assistant chatbot, which enables customers to quickly and conveniently get information about their flights, while also providing useful general information on services, flight disruptions, special assistance or voluntary flight changes. Amelia can provide support in English, Italian and German languages via the wizzair.com website and official Wizz Air Facebook Messenger. In addition, Amelia will soon be implemented within the WIZZ mobile application as well.
During the coronavirus pandemic, Wizz Air offered immediate humanitarian support to those suffering at the hands of the unexpected crisis by launching various cargo and repatriation services. Over 120 flights were operated to transport critical medical supplies and stranded passengers safely back home. We were also one of few airlines never to cease operations and introduce an interactive Travel Planning Map to support passengers in navigating a complex travel environment. Wizz Air also introduced the scanning capability of the EU Digital COVID-19 Certificate QR code to enable customers to proceed directly to the boarding gate and avoid the need for physical COVID-19 document verification at the airport check-in desks and queueing.
As a result of the numerous fuel-saving initiatives and constant modernization of our technology, we are proud to have one of the lowest emission intensity rates in the European aviation industry. In the 2020 Financial Year, carbon emissions per passenger kilometer were 57.28 grams, down from 59.9, which is almost half the industry average. As a result of the COVID-19 pandemic, and the lower load factors on our flights, our carbon efficiency was negatively impacted in 2021 Financial Year. From 2022 Financial Year, there is significant improvement for Wizz Air, which is not present everywhere within the industry. Passenger load factors are expected to further recover through calendar year 2022 and 2023, hence lowering our emissions intensity. As we continue to renew our fleet, we are projecting to be back on track from Financial Year 2024 onwards. Read more in our annual report.
Wizz Air is strongly committed to reducing climate change impact globally and locally alike. We support the Paris Agreement aiming to limit temperature rise below 1.5C as well as the European Green Deal and the Destination 2050 guidelines aiming to reach net zero emissions by 2050.
Wizz Air is proud to have the lowest CO2 emissions (G/RPK) in Europe. We commit to further reducing our CO2 emission by 25% until 2030 compared to 2019 levels and to further limiting other greenhouse gas emissions. The ambitious plan is driven by our latest technology fleet, fuel saving initiatives and usage of sustainable aviation fuel.
Wizz Air has launched a carbon offsetting scheme as part of its wider commitment to reducing emissions in November 2020, enabling passengers to calculate their flights’ environmental impact and offset the carbon emissions thereof. The scheme, in partnership with climate-focused technology company, Chooose, provides passengers with the option to offset their journeys by supporting trusted, high-impact climate projects around the world.
We are proud to offer to our passengers a fully transparent travel footprint calculator where passengers can easily calculate and offset their flights’ carbon emissions.
We use tablets in our flight decks, saving over
25,000 printed pages in each aircraft
Continuously investing in newer, lighter seats
We wash every engine around ten times per year – the cleaner they are,
the smoother they run, and therefore less fuel is needed.
Saving fuel by turning off one of the engines after arrival
Since 2012, we have implemented several projects including the improvement of
our flying speed and approach and optimised our network which add up to
nearly 100,000 tonnes of CO2 emissions per year (3% per aircraft)
Vortex generators reduce noise levels
These amazing inventions can reduce fuel burn by 2% and CO2 emissions by 540 tonnes per year per plane. The whole fleet will be equipped by 2024.
From 2020, our Airbus321neo
aircraft will have new brakes
which are 20 kg lighter
Printed from lightweight recycled paper
When available, we use electricity from the ground (GPU) to power our aircraft
during turnaround at our destinations, which can save 200 kg of fuel per hour
Affordable air travel can improve the lives of many travellers, but it’s easy to forget how it can impact a city. Few things are as good for a city’s economy as direct air links – particularly when those air links are at Wizz Air’s lowest fares. As more and more people have access to affordable air travel, more travellers boost the local economy of the places they visit.
The Wizz Air Group is devoting special attention to environmental, social and economic responsibility during its operations and has introduced its renewed Supplier Code of Conduct as of April 2021. Wizz Air is committed to doing business with suppliers and partners who supply products and/or services to Wizz Air Group who share Wizz Air`s commitments towards an environmentally and commercially sustainable operation and operates with high social and labour standards. The Supplier Code of Conduct applies to all Suppliers of Wizz Air as well as their suppliers and sub-contractors and it forms integral part of all contracting packages and processes.
ACI guidelines suggest that 750 on-site jobs are created for every 1 million passengers carried per year. Based on this calculation, we supported the creation of 26,000 local jobs in the financial year 2019, carrying 34.6 million passengers on our route network.
Across our network, there are several locations where no regular air services existed before our arrival, or where we made a significant difference in traffic numbers. After our Varna base opened in 2017, the airport saw a double-figure rise in passenger traffic. In North Macedonia, passenger numbers have trebled in the last 10 years, and in Kutaisi the airport’s traffic numbers have more than doubled with more than 75% of passengers served by us.
Due to our business model, we outsource many supporting tasks at all levels of the organisation to local, external partner, working in close collaboration with over 5,000 contracted service providers across our network.
We have implemented internal procedures and measures designed to ensure compliance with all relevant anti-corruption regulations. Our Anti -Corruption Policy sets out the principles, prohibitions and practical guidelines relating to bribery or corrupt practices, for which there is zero tolerance. These policies are part of the mandatory annual training for all WIZZ employees, ensuring that all employees are up to date.
Full board oversight via the Sustainability and Culture Committee. By 2026, we pledge to achieve a rate of at least 40% female representation in management positions (Heads, Officers, EVPs and CEO). For this, we have included the gender diversity of the Management Team in our reward structure as of financial year 2022. We have also made a strong commitment to close the diversity gap in our Board room, with the aim of achieving a 33% female board of directors by 2026, in accordance with the Hampton Alexander initiative.
The Board has a full oversight of the Enterprise Risk Management process (ERM), with a robust assessment of the principal risks related to the business model, future performance, solvency or liquidity of Wizz Air. We manage climate related and ESG risks through our corporate ERM framework.
This risk management process feeds into the Risk Council, into the Audit and Risk Committee and into the Board of Directors and as such has strong support and priority in terms of driving our business plans and the actions to mitigate the risks.
As of Financial Year 2021, Wizz Air has aligned its external reporting with the TCFD recommendations.
People Environment Economy Governance
