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Information & Services

Changing your reservation

Flight change

FLIGHT CHANGE

Change the date, the time or the route

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PASSENGER CHANGE

Modify the passengers in the reservation
 

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SERVICE CHANGE

Change or purchase additional services even after your online check-in!

Accordions

Changes to the reservation must be completed up to 3 hours prior to the scheduled departure time of the flight. Please note that the change will be considered completed once the payment (if applicable) is received. Please note that only credit card payment is possible.

The following modifications are possible:

a. In case of one-way reservations:

i. The date, time and destination of the booked flight can be changed a maximum of 3 hours before the scheduled departure time of the flight. (The change must be completed up to 3 hours before the scheduled departure time of the flight.)

b. In case of two-way reservations:

i. If the reservation includes a return flight, the destinations must be changed in both cases, for both the original flight and the return flight. The first flight's origin airport cannot be different from the return flight's destination airport, likewise the first flight's destination cannot be different from the return flight's origin airport. (E.g. A reservation for Budapest – London Luton – Budapest can be changed to Warsaw – Barcelona – Warsaw, but not to Budapest – London Luton – Warsaw.)

ii. If the first flight has already departed, only the date and time of the return flight can be amended.

c. Process of modifying reservations that include more than one passenger (no group reservations, 2-10 people)

  1. In order to change the flight, please log into your Wizz Account
  2. Select the reservation that you wish to modify
  3. Select the passengers for whom the changes will apply (in case you wish to make the same modification for all passengers, you can select all passengers in the same process)
  4. Provide the details (date, time and route) of the new flight(s) for which you want to change the original flight(s).
  5. Confirm the change and settle payment for fare difference and flight change fees if applicable
  6. Please note that in case the original reservation was fully or partially paid by WIZZ voucher, the modifications are possible only for all passengers and all flights at the same time.

Applicable payments in case of flight change

1. Fare difference: is the difference between the ticket price of the original and the new flight selected (including all fare types, such as Basic, WIZZ GO and WIZZ Plus)

  • If the ticket price of the new flight is higher than that of the original, the ticket price difference must be paid;
  • If the new ticket prices is lower than the original, passengers do not have to pay additional fees, however the ticket price difference will not be refunded;
  • If the original and the new flights' prices are the same, the passenger does not have to pay any fare difference;

2. Flight change fee

The flight change fee is dependent on days left until departure, and is charged per passenger per flight in addition to the fare difference as per the below.

  • More than 30 days to go: 30€ per passenger per flight
  • Between 7 – 30 days to go: 35€ per passenger per flight
  • Within 7 days to go: 40€ per passenger per flight

Those passengers who have purchased WIZZ Flex during the reservation of their original flight, will not need to pay for the flight change fee.

3.Recovery of the WIZZ Discount Club benefits

The payable amount consists of the differences of the regular and WIZZ Discount Club ticket price and the regular and WIZZ Discount Club baggage fee. This fee is applicable for the passengers who are not travelling with the WIZZ Discount Club member following the flight change, therefore they will lose the WIZZ Discount Club benefits.

  • After changing the flight, the passengers must ensure that they are checked in for the new flight and have their new boarding card.
  • Services purchased from third parties during the reservation of the original flight (e.g. insurance, airport transfer) are not amended automatically during the flight change process. To change these services, please contact directly the provider offering the given services.

Please note that if a Flight change is requested via Wizz Air Call Centre, a Call Centre Transaction Fee will be charged.

It is not possible to add additional adult passengers to an existing booking, a new booking needs to be created.

It is possible to add an infant or a child to an already existing booking via the Wizz Air Call Centre only. In this case the Call Centre Transaction Fee will not be charged.

Change the name of the passenger online up to 3 hours before the scheduled time of departure!

It will be required to pay a name change fee of [name-change location=WizzairCom] per flight:

Please note that if the name change is requested via the Wizz Air Call Centre, the Call Centre Transaction Fee will be charged.

Name change is free of charge online if a misspelled name or a typo needs to be corrected, such as:

  • if there are maximum 3 characters to be changed in the name added to the booking
  • if an abbreviated name needs to be extended an the (e.g.: John T. Smith) to a full name (e.g.: John Thomas Smith) in order to match the travel document
  • if the gender (title) of the name added to the booking needs to be changed. It is possible to make only make one free name change correction in the booking.

In case first name and last name is mixed up, please contact the Wizz Air Call Centre for requesting the correction. This correction is free of charge and the Call Centre Transaction Fee will not be charged.


It is possible to purchase additional services even after having checked in online!

  • After purchasing additional services, the passengers must ensure that they are checked in for the new flight and have their new boarding card.

Cancellation of the reservation must be completed up to 3 hours prior to the scheduled departure time of the flight. Please note that the cancellation will be considered completed once the payment (if applicable) is received. Please note that only credit card payment is possible.

a. In case of one-way reservations: Cancellation of the reservation must be completed up to 3 hours prior to the scheduled departure time of the flight.

b. In case of two-way reservations:

i. If the reservation includes a return flight, the cancellation can be made before the departure of the first flight. In this case, both flights will be cancelled. For example, in case of a Budapest – London Luton – Budapest flight, the cancellation is possible before the departure of the Budapest – London Luton flight only. It this case the Budapest – London Luton and the London Luton – Budapest flights will be both cancelled.

ii. If the first flight has already departed, cancellation is not possible.

To cancel the reservation, please log in to and make a choice within your (reservation owner) WIZZ Profile. If you experience any difficulties, please contact the Wizz Air Call Centre.

c. Process of cancelling reservations that include more than one passenger (no group reservations, 2-10 people)

  1. In order to cancel the reservation, please log into your WIZZ Profile
  2. Select the reservation that you wish to cancel
  3. Select the passengers for whom the cancellation will apply (in case you wish to cancel the reservation for all passengers, you can select all passengers in the same process)
  4. Confirm the cancellation and settle payment related to the cancellation if applicable
  5. Please note that in case the original reservation was fully or partially paid by WIZZ voucher, the cancellation of the reservation is possible only for all passengers and all flights at the same time.

Applicable payments in case of cancellation of the reservation

1. The cancellation fee is dependent on days left until departure, and is charged per passenger per flight as per the below.

  • More than 14 days to go, cancellation fee: 60€ per passenger per flight
  • Within 14 days to go, seat protection fee: 80€ per passenger per flight
  • If the cancellation is made more than 14 days prior to departure, the passenger is entitled to the refund of the total fare after the deduction of the cancellation fee and the Recovery of the WIZZ Discount Club benefits.
  • If the cancellation is made within 14 days prior to departure, the passenger is entitled to the refund of the total fare after the deduction of the seat protection fee, the Recovery of the WIZZ Discount Club benefits and Other Services

2. Recovery of the WIZZ Discount Club benefits

The payable amount consists of the differences between the regular and WIZZ Discount Club ticket price and the regular and WIZZ Discount Club baggage fee. In case the WIZZ Discount Club member cancelled their reservation, these fees are applicable for the passengers remaining in the reservation, as they lose the WIZZ Discount Club benefits.

The cancellation fee and the Recovery of the WIZZ Discount Club benefits shall be deducted from the amount paid for the passenger whose reservation is cancelled, as follows:

  • If the amount paid for the passenger whose reservation is cancelled is higher than the fees related to the cancellation (cancellation fee/seat protection fee, Recovery of WIZZ Discount Club benefits), the difference will be refunded to the WIZZ Account of the booking owner (the person who originally created the booking) in WIZZ Credit;
  • If the amount paid for the passenger whose reservation is cancelled is lower than the fees related to the cancellation (cancellation fee/seat protection fee, Recovery of WIZZ Discount Club benefits), only the Recovery of the WIZZ Discount Club Benefits need to be paid.
  • If the amount paid for the passenger whose reservation is cancelled is equal to the fee related to the cancellation (cancellation fee/seat protection fee, Recovery of WIZZ Discount Club benefits), no payment shall be made and no refund is given

Further important information:

If a refund to a WIZZ Account is requested, all flights for all passengers included in the reservation will be cancelled and become invalid. After voluntary cancellation is performed online and WIZZ Account credit is requested, this process is irreversible and no further modification is possible. The WIZZ credits cannot be later converted to the original payment method.

In case you would like to receive the refundable amount to your debit/credit card, via bank transfer of any other payment method the original booking was paid with you have to contact the Wizz Air Call Centre (no online alternative yet). In this case, the Call Centre Transaction Fee will not be charged.

Please be advised that if you originally paid for your booking with WIZZ Account credits, you can request refund only in the form of WIZZ Credits – it is not possible to convert to another payment type.

If you purchased a Plus Fare ticket, or have a reservation with WIZZ Flex, you may request a refund of your purchase price. The purchase price of your reservation will be refunded to your WIZZ Account as credit. Please note that the purchase price of the WIZZ Flex service will not be refunded to your WIZZ Account and its value will be deducted from the full purchase price. Please note that if the cancellation of the reservation is done with WIZZ Flex, the rules of credit expiry are different, please check WIZZ Flex Terms and Conditions.

After applying the respective fees, the refundable amount (if applicable) will be credited to the WIZZ Account of the booking owner in WIZZ Credit, within 72 hours of the request. The credited amount will be available on the WIZZ Account for 90 days and can be used for purchasing new Wizz Air flights and services.

WIZZ Discount Club memberships and Privilege passes purchased during the reservation of the original flight will not be cancelled automatically with the cancellation of the reservation. Please check further details on WIZZ Discount Club and Privilege Pass.

Services purchased from third parties during the reservation of the original flight (e.g. insurance, airport transfer) are not cancelled automatically during the cancellation of the reservation. To cancel these services, please contact directly the third party provider offering the given services.