Airport comfort services
SECURITY FAST TRACK
Pass through security quickly, even during peak hours, with Security Fast Track.
EXCLUSIVE LOUNGE
Enjoy complementary food, drink, WiFi access and other premium services
Information & Services
Frequently asked questions
Frequently asked questions
For fast track and airport lounge bookings, cancellations depend on the provider's specific terms and conditions - so please review these before purchasing.
Access your booking anytime by selecting "Manage My Booking" in the site navigation. You'll be prompted to create a password for security or log in with your existing one. Afterward, use the email address you provided during booking to log in. Once logged in, click on the “Manage Bookings” icon or link to view your complete booking history. From there, select the booking you’re interested in to view its details.
You usually receive your booking voucher within 5 minutes. However, in some cases, the voucher is sent directly from the provider, which may take a bit longer. Always check your junk or spam mail folders.
To obtain your VAT invoice, please fill out your company details in the form linked below: [Access the VAT Invoice Form] You will need to provide the following information:
- Name of the company or person to be invoiced
- Full address
- Company VAT/CIF registration number
Once you've submitted the information, our Accounts Team will generate the invoice and send it directly to you. Please allow 5 to 14 working days for processing.
Upon completion of your booking you can choose to opt-in to receive our latest news and promotions via email.