Free Ukrainian refugee tickets FAQ

You can contact us in different ways, depending on the subject of your enquiry.

Do you want to save time? If your query is of general nature, you’ll likely find answers in our FAQ – click here and check it out!

If you do not find an answer to your question or you have a special request, the quickest way to solve it is to call the Wizz Air Call Centre.

Bookings and purchases

You can make new reservations or purchase additional services also via the Wizz Air Call Centre.

Please note that if you contact the Call Centre to make a transaction that is also available online (purchase a ticket, or any additional service, or make a change to your booking), an additional Call Centre Transaction Fee will apply per call.This Call Center Transaction Fee is not refundable.

In certain countries you can reach the Call Centre only through premium rate numbers specific to the country you are calling from.

Select your country:

Costs

• Calls from mobile networks may be charged at higher rates
• Access to premium rate numbers may be blocked from certain lines and cannot be called from abroad
• [callcenter-transaction location=CallCentre] Call Centre Transaction Fee is charged per transaction for requests that are available online

Passengers contacting us about Special Assistance services or those that have had their flights disrupted are not charged the Call Centre Transaction Fee.

Call Centre’s opening hours

All opening hours of call centres are according to each country’s respective time zone, example: Hungarian call centre 9AM to 6PM opening hours will be according to Hungarian current time zone.

A special assistance call centre is available with local rate numbers for enquiries regarding special assistance services only.

For all queries regarding group bookings, please contact our Group Desk.

Opening hours: Monday - Friday 10 a.m. - 6 p.m. Central European Time

The Group Desk can be reached through the Wizz Call Centre - press 0 to get connected to the Group Desk.

Press enquiries are handled by country. Please choose the appropriate email address depending on the subject and language of your enquiry!

• Hungary: wizzair@redlemon.hu
• Albania & Kososvo: wizzair@fcbafirma.al
• Bosnia: wizzair@represent.co.ba
• Bulgaria:wizzair@m3bg.com
• Croatia: wizzair@mccann.hr
• Czech Republic: wizzair@accpr.cz
• Georgia: Info@keyagency.ge
• Israel: wizzair@Wolfppr.com
• Latvia: wizzair@olsen.lv
• Lithuania: wizzair@adverum.lt
• North Macedonia: wizzair@freecomm.ro
• Montenegro: wizzair@represent.co.me
• Poland: wizzair@apriori-communications.com
• Romania: wizzair@freecomm.ro
• Serbia: wizzair@represent.rs
• Slovakia: mendel@ws-slovakia.sk
• United Kingdom: WizzAirUKPressOffice@fticonsulting.com
• Ukraine: Bohdana.Sendziuk@hkstrategies.com
• all other countries: communications@wizzair.com

Financial Media enquiries

Wizz Air Holdings Plc
Laurus Offices | Kőér street 2/A | Building B | H-1103 | Budapest, Hungary

Tamara Vallois
Email: communications@wizzair.com

To advertise in WIZZ inflight magazine:

• email at wizzair.magazine@lxm-group.com

To advertise on WIZZ boarding passes:

• email at wizz.ads@lxm-group.com

Should you experience any technical difficulties regarding the premium rate numbers, please contact the network operator.

Airline-related matters, such as booking requests, customer service enquiries or complaints, will not be handled by Comnica Kft.

If you're looking for coronavirus information click here.

If you have any complaints, please submit a complaints form!

It might take 30 days to respond to your enquiry, therefore, in urgent cases, we recommend contacting the Wizz Call Centre.

If you are not satisfied with the handling process or the outcome of your complaint you can submit your claim at Online Dispute Resolution (ODR) platform.

For more information please check http://ec.europa.eu/consumers/odr/

Please indicate odr@wizzair.com e-mail address when filling trader details on ODR platform. Please note that this e-mail address is used only for complaints submitted on above mentioned ODR platform, other complaints or e-mails received will not be handled.

Or, alternatively, you can refer your complaint to AviationADR.

You will need to refer your complaint to them within 12 months after our final response. Their details are as follows:

Website: www.cdrl.org.uk

Email: Aviation@cdrl.org.uk

Tel: 44 (0) 203 540 8063

If your query is related to an existing booking you can contact the Wizz Air Call Centre at domestic rates when calling from the following countries. For exact rates, please consult your phone service provider.

These numbers only handle inquiries about existing bookings. Have your confirmation number, passenger details, route and date of your flight at hand! This number deals with queries regarding existing bookings only.

Wizz Air offers domestic and international charter flights. This service provides ultimate flexibility for organizations looking to carry groups of up to 239 passengers, with the peace of mind of being able to choose the service, route and schedule that best suits their needs. Whether its transporting employees for business meetings, flying sports teams between tournaments or returning stranded tourists back to their home country, the charter service provides a convenient and customizable solution for any large group.

For aircraft charter requests, please write us at special.flights@wizzair.com. We kindly ask you to use English only.

We appreciate you only utilize the platform for full aircraft charter requests and not for individual demands or general information.

This web claim form shall be used for all flight delay, cancellation and other type of claims submitted by claim management companies, lawyers or law firms, on behalf of passengers, or claims assigned to them by passengers.

This new claim process has been established to enable a more efficient claim submission and claim handling process for the above referenced cases.

If you have any complaints, please submit a complaints form!