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Information & Services

Contact us

FAQ

Accordions

If you're looking for coronavirus information click here.

You can contact us in different ways, depending on the subject of your enquiry.

Do you want to save time? If your query is of general nature, you’ll likely find answers in our FAQ – click here and check it out!

If you do not find an answer to your question or you have a special request, the quickest way to solve it is to call the Wizz Air Call Centre.

Bookings and purchases

You can make new reservations or purchase additional services also via the Wizz Air Call Centre.

Please note that if you contact the Call Centre to make a transaction that is also available online (purchase a ticket, or any additional service, or make a change to your booking), an additional Call Centre Transaction Fee will apply per call.This Call Center Transaction Fee is not refundable.

In certain countries you can reach the Call Centre only through premium rate numbers specific to the country you are calling from.

Have your confirmation number, passenger details, route and date of your flight at hand!

Select your country:

  • Azerbaijan

    +36 212 111 803

    Rate per minute international

  • Belgium

    090 355 505

    Rate per minute 1.50 EUR *

  • Bulgaria

    090 063 949

    Rate per minute 0.96 BGN *

  • Bosnia - Telecom RS

    094 573 600

    Rate per minute 1.211 BAM

  • Bosnia - BH Telekom

    094 250 436

    Rate per minute 1.615 BAM

  • Bosnia - HT Mostar

    094 841 221

    Rate per minute 1.23 BAM

  • Croatia

    060 601 014

    Rate per minute Landline: 6.99 HRK ; Mobile: 8.41 HRK

  • Cyprus

    90 019 009

    Rate per minute Landline: 1.523 EUR ; Mobile: 1.607 EUR

  • Czech Republic

    900 140 809

    Rate per minute 14 CZK *

  • Denmark

    90 101 012

    Rate per minute DKK 0.25 per call, DKK 3.50 per minute

  • United Arab Emirates

    02 - 235 1351

    Rate per minute Domestic

  • Egypt

    +36 212 111 301

    Rate per minute international **

  • Finland

    060 004 225

    Rate per minute 1.52 EUR *

  • France

    0 899 860 729

    Rate per minute 0.80 EUR *

  • Georgia

    +36 212 111 805

    Rate per minute international

  • Germany - German calls

    090 010 002 591

    Rate per minute 1.99 EUR***

  • Germany - English calls

    090 010 002 592

    Rate per minute 1.99 EUR***

  • Germany - Romanian calls

    090 010 002 594

    Rate per minute 1.99 EUR***

  • Germany - Polish calls

    090 010 002 593

    Rate per minute 1.99 EUR***

  • Greece

    9 011 400 693

    Rate per minute Landline: 1,56 Euros/min ; Mobile: 1,58 Euros/min

  • Hungary

    0 690 900 555

    Rate per minute 250 HUF *

  • Iceland

    +36 212 111 806

    Rate per minute international

  • Israel

    1 901 727 200

    Rate per minute 4 ILS /min

  • Italy

    8 958 954 416

    Rate per minute Landline: 0.12/call + 1.22 EUR/min

  • Latvia

    90 200 955

    Rate per minute 1.29 EUR *

    *Plus your phone company’s ‘Access Charge’.

  • Lithuania

    890 094 000***

    Rate per minute 1.45 EUR

    ***LITHUANIA: Please note that the number is accessible only from landlines and prepaid mobiles

  • North Macedonia

    059 050 224

    Rate per minute 53.10 MKD *

  • Malta

    +36 212 111 809

    Rate per minute international

  • Moldova

    +36 212 111 810

    Rate per minute international

  • Netherlands

    09 003 637 385

    Rate per minute 1.00 EUR *

  • Norway

    82 077 315

    Rate per minute 14.00 NOK/min + 0.59 NOK/call

  • Poland

    +48 703 703 803

    Rate per minute 4.92 PLN *

  • Portugal

    707 500 209

    Rate per minute Landline: 0.1 EUR / min ; Mobile: 0.25 EUR /min

  • Romania

    0 900 310 020

    Rate per minute 1.19 EUR

  • Russia

    78 095 055 505

    Rate per minute 70.8 RUB

  • Serbia

    0 900 232 321

    Rate per minute 60 RSD *

  • Slovakia

    0 900 505 400

    Rate per minute 1.20 EUR * , Mobile: 1.00 EUR

  • Slovenia

    090 100 206

    Rate per minute 1.29 EUR

  • Spain

    807 403 169

    Rate per minute Landline: 1.21 EUR ; Mobile: 1.57 EUR

  • Spain-callers from Catalonia

    937 370 069

    Rate per minute local rate applies

  • Sweden

    09 001 112 035

    Rate per minute 15.00 SEK *

  • Switzerland

    0 900 555 626

    Rate per minute 1.50 CHF *

  • United Kingdom

    09 057 070 000

    Rate per minute 1.45 GBP *

    *Plus your phone company’s ‘Access Charge’.

  • Ukraine

    +380 893 202 533

    Rate per minute domestic

  • Montenegro

    +36 212 111 811

    Rate per minute international

  • Austria

    0 900 400 610

    Rate per minute 1.35 EUR / min

  • Albania

    +36 212 111 801

    Rate per minute international

  • Estonia

    +36 212 111 804

    Rate per minute international

  • Kazakhstan

    +36 212 111 807

    Rate per minute international

  • Kosovo

    +36 212 111 808

    Rate per minute international

  • Morocco

    +36 212 111 812

    Rate per minute international

  • Israel

    01 535 220 301 082

    Rate per minute 4 ILS / min

  • Germany - Hungarian calls

    090 010 002 595

    Rate per minute 1.99 EUR***

  • Armenia

    +36 212 111 802

    Rate per minute international

  • Turkey

    08 503 901 948

    Rate per minute local rate applies

Costs

  • Calls from mobile networks may be charged at higher rates
  • Access to premium rate numbers may be blocked from certain lines and cannot be called from abroad
  • [callcenter-transaction location=CallCentre] Call Centre Transaction Fee is charged per transaction for requests that are available online

Passengers contacting us about Special Assistance services or those that have had their flights disrupted are not charged the Call Centre Transaction Fee.


Call Centre’s opening hours

All opening hours of call centres are according to each country’s respective time zone, example: Hungarian call centre 9AM to 6PM opening hours will be according to Hungarian current time zone.

English

Monday

00:00-24:00

Tuesday

00:00-24:00

Wednesday

00:00-24:00

Thursday

00:00-24:00

Friday

00:00-24:00

Saturday

00:00-24:00

Sunday

00:00-24:00

Hungarian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

09:00-18:00

Sunday

09:00-18:00

Bulgarian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

French

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

German

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Italian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Polish

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Romanian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Russian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Spanish

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Ukrainian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Arabic

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

CLOSED

Saturday

CLOSED

Sunday

09:00-18:00

Group Desk

Monday

10:00-18:00

Tuesday

10:00-18:00

Wednesday

10:00-18:00

Thursday

10:00-18:00

Friday

10:00-18:00

Saturday

CLOSED

Sunday

CLOSED


A special assistance call centre is available with local rate numbers for enquiries regarding special assistance services only.

Please note that general booking enquiries will not be answered on this line.

For all queries regarding group bookings, please contact our Group Desk.

Opening hours: Monday - Friday 10 a.m. - 6 p.m. Central European Time

The Group Desk can be reached through the Wizz Call Centre - press 0 to get connected to the Group Desk.

Press enquiries are handled by country. Please choose the appropriate email address depending on the subject and language of your enquiry!


Financial Media enquiries


Wizz Air Holdings Plc
Laurus Offices | Kőér street 2/A | Building B | H-1103 | Budapest, Hungary

Tamara Vallois
Email: communications@wizzair.com

To advertise in WIZZ inflight magazine:

To advertise on WIZZ boarding passes:


Should you experience any technical difficulties regarding the premium rate numbers, please contact the network operator.

Please note that these contact details are intended for the purpose of reporting a technical failure of premium rate phones only! If you can not access premium rate numbers on your phone, please contact your telephone service provider.


Comnica Kft.

Address: Budapest, Mohai út 38, 1119

Technical problem reporting line: +443300270091


We are able to answer your questions in technical matters only.

Airline-related matters, such as booking requests, customer service enquiries or complaints, will not be handled by Comnica Kft.

If you're looking for coronavirus information click here.

If you have any complaints, please submit a complaints form!

It might take 30 days to respond to your enquiry, therefore, in urgent cases, we recommend contacting the Wizz Call Centre.

If you are not satisfied with the handling process or the outcome of your complaint you can submit your claim at Online Dispute Resolution (ODR) platform.

For more information please check http://ec.europa.eu/consumers/odr/

Please indicate odr@wizzair.com e-mail address when filling trader details on ODR platform. Please note that this e-mail address is used only for complaints submitted on above mentioned ODR platform, other complaints or e-mails received will not be handled.

Or, alternatively, you can refer your complaint to AviationADR.

You will need to refer your complaint to them within 12 months after our final response. Their details are as follows:

Website: www.cdrl.org.uk

Email: Aviation@cdrl.org.uk

Tel: 44 (0) 203 540 8063

If your query is related to an existing booking you can contact the Wizz Air Call Centre at domestic rates when calling from the following countries. For exact rates, please consult your phone service provider.

COUNTRY LOCAL NUMBER
United Kingdom0330 977 0444
Germany0322 110008492
Netherlands020 262 5762
Norway21 40 56 63
Spain912 582 920
Austria0720 775 467
France04 26 83 73 04
Italy0036 1677 7521

These numbers only handle inquiries about existing bookings. Have your confirmation number, passenger details, route and date of your flight at hand! This number deals with queries regarding existing bookings only.

Wizz Air offers domestic and international charter flights. This service provides ultimate flexibility for organizations looking to carry groups of up to 239 passengers, with the peace of mind of being able to choose the service, route and schedule that best suits their needs. Whether its transporting employees for business meetings, flying sports teams between tournaments or returning stranded tourists back to their home country, the charter service provides a convenient and customizable solution for any large group.

For aircraft charter requests, please write us at special.flights@wizzair.com. We kindly ask you to use English only.

We appreciate you only utilize the platform for full aircraft charter requests and not for individual demands or general information.

This web claim form shall be used for all flight delay, cancellation and other type of claims submitted by claim management companies, lawyers or law firms, on behalf of passengers, or claims assigned to them by passengers.

This new claim process has been established to enable a more efficient claim submission and claim handling process for the above referenced cases.

If you have any complaints, please submit a complaints form!

Frequently asked questions

Frequently asked questions

Wizz Air’s Call Centre is accessible through premium rate numbers. We have a separate number for each country we operate in. Premium numbers can only be called from within the country. Access to premium rate numbers may be blocked from certain lines, if in doubt please contact your service provider.