Contact us
Accordions
You can contact us in different ways, depending on the subject of your enquiry.
Want to save time ? If your query is of general nature, you’ll likely find answers in our FAQ – click here and check it out!
If you do not find an answer to your question or you have a special request, the quickest way to solve it is to call the Wizz Air Call Centre.
Bookings and purchases
You can make new reservations or purchase additional services also via the Wizz Air Call Centre.
Please note that if you contact the Call Centre to make a transaction that is also available online (purchase a ticket, or any additional service, or make a change to your booking), an additional Call Centre Transaction Fee will apply per call. This Call Center Transaction Fee is not refundable.
In certain countries you can reach the Call Centre only through premium rate numbers specific to the country you are calling from.
Have your confirmation number, passenger details, route and date of your flight at hand!
Select your country:
-
Azerbaijan
+3616777501
Rate per minute international -
Belgium
0903 15 005
Rate per minute 1.25 EUR * -
Bulgaria
0900 639 49
Rate per minute 0.96 BGN * -
Bosnia - Telecom RS
094 573600
Rate per minute 1.211 BAM -
Bosnia - BH Telekom
094 250436
Rate per minute 1.615 BAM -
Bosnia - HT Mostar
094 841221
Rate per minute 1.23 BAM -
Croatia
060 5020 22
Rate per minute Landline: 3.49 HRK ; Mobile: 4.78 HRK -
Cyprus
90019009
Rate per minute Landline: 1.523 EUR ; Mobile: 1.607 EUR -
Czech Republic
900 140 809
Rate per minute 14 CZK * -
Denmark
90 11 11 14
Rate per minute 2.50 DKK * -
United Arab Emirates
+3616777507
Rate per minute international ** -
Finland
0600 19 053
Rate per minute 0.71 EUR * -
France
0899 860 729
Rate per minute 0.80 EUR * -
Georgia
0706 777 483
Rate per minute domestic -
Germany - German calls
0900 19040441
Rate per minute 1.99 EUR * -
Germany - English calls
0900 19040442
Rate per minute 1.99 EUR * -
Germany - Romanian calls
0900 19040444
Rate per minute 1.99 EUR * -
Germany - Polish calls
0900 19040443
Rate per minute 1.99 EUR * -
Greece
9011 400 693
Rate per minute Landline: 1.48 EUR ; Mobile: 1.57 EUR -
Hungary
06 90 900 555
Rate per minute 250 HUF * -
Iceland
+354 497 1211
Rate per minute domestic -
Israel
01535227861979
Rate per minute 4 ILS /min -
Italy
895 895 4416
Rate per minute Landline: 0.12/call + 1.22 EUR/min -
Latvia
902 00 953
Rate per minute 0.86 EUR * *Plus your phone company’s ‘Access Charge’.
-
Lithuania
890094000***
Rate per minute 1.45 EUR ***LITHUANIA: Please note that the number is accessible only from landlines and prepaid mobiles
-
Macedonia
0590 3 02 21
Rate per minute 35.40 MKD * -
Malta
2778 1054
Rate per minute domestic -
Moldova
+3616777506
Rate per minute international ** -
Netherlands
09003637385
Rate per minute 0.90 EUR * -
Norway
820 59032
Rate per minute 6.00 NOK/min + 0.59 NOK/call -
Poland
703703003
Rate per minute 4.92 PLN * -
Portugal
707 500 209
Rate per minute Landline: 0.1 EUR / min ; Mobile: 0.25 EUR /min -
Romania
0903 760 105
Rate per minute 0.62 EUR -
Russia
8 499 500 56 76
Rate per minute domestic -
Serbia
0900 232 321
Rate per minute 60 RSD * -
Slovakia
0900 20 50 50
Rate per minute 0.60 EUR * -
Slovenia
090 100 206
Rate per minute 1.29 EUR -
Spain
807 403 359
Rate per minute Landline: 1.21 EUR ; Mobile: 1.57 EUR -
Spain-callers from Catalonia
937 370 069
Rate per minute local rate applies -
Sweden
0900 111 2029
Rate per minute 10 SEK * -
Switzerland
0900 000 178
Rate per minute 0.78 CHF * -
United Kingdom
0911 752 2257
Rate per minute 1.1 GBP * *Plus your phone company’s ‘Access Charge’.
-
Ukraine
+380 89 320 25 33
Rate per minute domestic -
Montenegro
095700003
Rate per minute 0.99 EUR
Costs
- Calls from mobile networks may be charged at higher rates
- Access to premium rate numbers may be blocked from certain lines and cannot be called from abroad
- [callcenter-transaction location=CallCentre] Call Centre Transaction Fee is charged per transaction for requests that are available online
Passengers contacting us about Special Assistance services or those that have had their flights disrupted are not charged the Call Centre Transaction Fee.
Existing bookings (UK customers only)
If your query is related to an existing booking, please contact the Wizz Air Call Centre int he United Kingdom: 0330 977 0444 (local rate cost).
Have your confirmation number, passenger details, route and date of your flight at hand!
This number deals with queries regarding existing bookings only.
A special assistance call centre is available with local rate numbers for enquiries regarding special assistance services only.
For all queries regarding group bookings, please contact our Group Desk.
Opening hours: Monday - Friday 10 a.m. - 6 p.m. Central European Time
The Group Desk can be reached through the Wizz Call Centre - press 0 to get connected to the Group Desk.
Related
Press enquiries are handled by country. Please choose the appropriate email address depending on the subject and language of your enquiry!
- Hungary: balazs.lovenberg@webershandwick.hu
- Bulgaria: iglika.kancheva@fcbsofia.bg
- Czech Republic: wizzair@accpr.cz
- Latvia: wizzair@olsen.lv
- Lithuania: wizzair@adverum.lt
- Poland: wizzair@apriori-communications.com
- Romania: daniel.amzar@freecomm.ro
- Slovakia: tkika@webershandwick.cz
- United Kingdom: Wizzairukpressoffice@fticonsulting.com
- Ukraine: christina.kosonotska@pbn.kiev.ua
- all other countries: communications@wizzair.com
Financial Media enquiries
Wizz Air Holdings Plc
Laurus Offices | Kőér street 2/A | Building B | H-1103 | Budapest, Hungary
Tamara Mshvenieradze
Email: communications@wizzair.com
To advertise on WIZZ boarding passes:
- email at wizz.ads@ink-global.com
To advertise on board:
- call +44 020 8144 2220 for more details
- email at info@globalonboardpartners.com
Please contact UHU Systems for all complaints regarding premium number services!
Address
UHU Systems Kft
Kőmáli u. 1
Budapest
1223 Hungary
Phone: 03300270091.
Airline-related matters, such as booking requests, customer service enquiries or complaints, will not be handled by UHU Systems.
If you have any complaints, please submit a complaints form!
It might take 30 days to respond to your enquiry, therefore, in urgent cases, we recommend contacting the Wizz Call Centre.
If you are not satisfied with the handling process or the outcome of your complaint you can submit your claim at Online Dispute Resolution (ODR) platform.
For more information please check http://ec.europa.eu/consumers/odr/
Please indicate odr@wizzair.com e-mail address when filling trader details on ODR platform. Please note that this e-mail address is used only for complaints submitted on above mentioned ODR platform, other complaints or e-mails received will not be handled.
Or, alternatively, you can refer your complaint to The Retail Ombudsman. You will need to refer your complaint to them within 12 months after our final response. Their details are as follows:
Website: www.theretailombudsman.org.uk
Email: aviation@theretailombudsman.org.uk
Tel: 44 (0) 203 540 8063
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