(Last updated: 27 August 2021 – v1.5)
Amelia’s Short Privacy Notice
Joint controllers of your personal data
Wizz Air Hungary Ltd. (contact information) and Facebook Ireland Limited (contact information) are the joint controllers of your data regarding your interactions with Amelia, Wizz Air’s virtual assistant.
Wizz Air will process your personal data for the purposes and legal bases indicated below:
1. Responding to your queries and requests: the purpose of processing your personal data is to respond to your questions, queries and requests to us; for this purpose, Wizz Air relies on its legitimate interest
2. Improving our Chatbot: Wizz Air may process your data on your consent when you interact with our chatbot to further train the chatbot’s natural language processing logic. You can withdraw your consent at any time and the withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal.
Facebook will process your personal data for the purposes and legal bases indicated below:
You can learn more about the use of your personal data by Facebook in the Facebook Data Policy.
Who May Have Access to Your Personal Data?
Members of Wizz Air staff may have access to your personal data on a “need-to-know” basis. Wizz Air may engage other persons and third parties to provide services to us and courts, government bodies or other authorities may require us to disclose your data to them. Wizz Air will secure adequacy if Wizz Air transfers your personal data outside the EEA/EU.
You have the right to access, rectify or delete your data, as well as, on certain occasions, to object to the use of your data, in addition to other rights, and you have the right to data portability as detailed in the Full Privacy Notice. You can exercise your rights directly against Facebook regarding your personal data processed by Facebook.
You have the right to object to the processing of your personal data for any reason relating to your situation, and in this case, Wizz Air may not be able to process your personal data and provide our services.
Full Privacy Notice
For more information, please refer to our Full Chatbot Privacy Notice.