We do our best to protect and safely store your personal data, preventing unauthorised access, utilisation, tampering or deletion. We pay special attention to the safe transmission of personal and financial data through encrypted channels using state-of-the-art Secure Socket Layer (SSL) technology.

We also offer an online security service for VISA and MasterCard holders. Verified by VISA and MasterCard Secure Code schemes enable you to register an additional password to your credit card so as to prevent unauthorised purchases on your credit card.

During check-out – if your bank is participating – you will be asked to register for one of the schemes. Simply follow the online instructions to set up your additional password. Some banks do offer an option to sign up later, others will ask you to sign up immediately when completing your online transaction. These schemes will soon become compulsory for all cardholders. If you have any questions, please contact your card issuer directly.

Wizz Air does not operate connecting flights and cannot facilitate the transfer of passengers or their baggage to other flights (whether operated by Wizz Air or other carriers). For this reason, we cannot accept liability for any missed onward flights.

If you book several Wizz Air flights on the same day, they are not considered as connecting flights. You will need to pick up your baggage, exit the transit area, go to check-in, drop the baggage, proceed to security, immigration again for the next flight. Make sure to have valid travel documents for all the countries you arrive in/depart from.

Please allow sufficient time between the scheduled time of arrival of your incoming flight and the scheduled time of departure of your onward flight.

For security reasons the time limit for making a reservation is 30 minutes. The system logs off automatically when you reach the time limit. If this message occurs at the end of the booking process, please contact the Wizz Air Call Centre, quoting the date of departure and route, to check if your reservation was completed successfully.

Please add "Jr" (meaning junior) after the younger passenger's last name, so that the system will allow you to book the flight. Example: 1. Smith / John; 2. Smith Jr / John.

To all transactions that are available online, an additional Call Centre Transaction Fee will apply in case they are requested via the Call Centre. This Call Centre Transaction Fee is not refundable.

Exceptions: The Call Centre Transaction Fee does not apply to the following requests:

• add a child to an existing booking
• add an infant to an existing booking
• add infant on a separate seat (with a car seat) to an existing booking
• add a musical instrument to existing booking
• change flight’s date, time, route for only part of the passengers
• add extra seat if they are travelling with a broken leg that cannot bend
• request Meet and Assist support to an existing booking
• seat allocation for PRM (passengers with reduced mobility)
• add a guide dog
• POC equipment
• flight correction
• invoice correction
• paper invoice

A name change will be necessary, which is free of charge if travel documents and the marriage certificate are provided.

Please contact us by submitting a Complaints form on our website as soon as possible. We will contact you with details on where to send the required documents. It may take up to 30 days to answer your e-mail. If your request is urgent, we recommend contacting the Wizz Air Call Centre for a free name correction.