Information & Services

Wizz Air

Information & Services





42 x 32 x 25 cm




56 x 45 x 25 cm




149 x 119 x 171 cm / max 32 kg each




40 x 30 x 18 cm



When flying with WIZZ, each person can bring:

  • one small cabin bag, no larger than 42 x 32 x 25 cm 
  • up to 6 pieces of checked-in baggage, weighing no more than 32 kilograms each
  • duty-free items purchased at the airport after security checks
Larger cabin baggage and all checked-in baggage will be subject to baggage fees. Use the baggage fee calculator to find out how much you'll have to pay!
Liquids can only be carried on board in a maximum 100ml large container, packed into a transparent, resealable, 1 litre plastic bag measuring 20 x 20 cm. Your baggage will be screened at the airport.

Additional items on board   

You can take the following items on board free of charge:

  • a coat or blanket
  • mobile phone
  • reading material for the flight
  • for children younger than 2: food for the duration of the flight and a foldable baby stroller or a small crib
  • a pair of crutches for physically disabled passengers

Priority boarding

If you are eligible for priority boarding, you are allowed to carry one extra personal item in addition to your small or large cabin bag:

  • a handbag, a laptop bag or a camera bag that is smaller than 40 x 30 x 18 cm

Purchasing baggage allowance

Purchase extra baggage, during or after your booking, on your flight summary page!

  • alternatively, purchase during the online check-in process up to 3 hours before departure You can also pay at the airport when you arrive, but fees will be far higher. We recommend booking online if you can.

Size and weight

Your checked-in baggage cannot be larger than: 

  • Width: 149 cm 
  • Height: 119 cm 
  • Length: 171 cm

Weight limit:

  • 32 kg per piece
One pushchair / foldable baby stroller / infant car seat can be checked in free of charge for each small child

Upgrade to a large cabin bag!

Pack smart and take a bag larger than a small cabin bag on board for a fee!

  • costs [large-cabinbaggage location=WizzairComCallCentre], depending on the route
  • fits within the limit of 56 x 45 x 25 cm 
  • fits into the overhead compartment 
  • you'll be able to place your item in the overhead compartment without assistance

Turn your large cabin bag into checked-in baggage!

If you need more space, you can upgrade your large cabin bag allowance to checked-in baggage by paying the price difference.

  • purchase the large cabin bag when you book your flight 
  • alternatively, add the upgrade on your flight summary page up to three hours before departure 

It is possible to travel with a lot of baggage.

  • check in up to six pieces of luggage per flight – with baggage fees applying to each separate piece
  • pay for the first three pieces online, and if you have more, you can pay for the rest at the airport
Higher baggage fees do apply for any additional pieces of checked-in baggage purchased at the airport. Weigh your bags before you arrive, as a €20 surcharge will be due at the airport if your bag weighs between 23kg and 32kg.

At certain airports, the relevant baggage fee may only be paid using a credit or debit card:

  • Brno (BRQ)
  • Paris Beauvais (BVA)
  • Cologne (CGN)
  • Donetsk (DOK)
  • Dortmund (DTM)
  • Grenoble (GNB)
  • Haugesund (HAU)
  • Kharkiv (HRK)
  • Kyiv Zhulyany (IEV)
  • Kristiansand (KRS)
  • Malmo (MMX)
  • Milan Malpensa (MXP)
  • Pisa (PSA)
  • Stavanger (SVG)
  • Trondheim (TRD)
  • Oslo Sandefjord Torp (TRF)
  • Moscow (VKO)

Please make sure that you do not carry any of the following items in your checked-in baggage:

  • cash, securities
  • jewellery, precious metal, precious and semi-precious stones
  • computer, camera, video camera, mobile phone or other electronic appliances and their accessories
  • official, business or private documents
  • travel or other identity documents
  • keys
  • liquid
  • medicine
  • pieces of art and fine art
  • perishable items

If the checked-in baggage contains any of the above listed items, WIZZ cannot be liable for any loss, damage or delay.

Some airports may have further restrictions on items that can be carried in the hand luggage and/or in the checked-in baggage. In such cases, the airport’s regulations prevail.

Restricted items

For health and safety reasons, we can't bring items on board if they are:

  • likely to endanger the aircraft, persons or property
  • likely to be damaged during transportation by air 
  • unsuitably packed items
  • forbidden by any applicable laws, regulations or orders of any state to be flown from, into or over
  • not suitable for carriage because of its weight, size or any other unusual characteristics 
  • likely to cause discomfort or disgust to those on board        
  • firearms, ammunition and explosives including weapons of hunting or sports purposes 
  • any items or substance that looks like a firearm, ammunition or explosive
  • flammable substance (except: alcoholic beverages, hair spray, perfume, cologne)
  • radioactive materials
  • condensed gas (except: CO2 used for moving artificial limbs; containers of inflammable gas used for self-inflating lifejackets);
  • poisonous or infectious substances
  • corrosives (except: mercury in thermometers, barometers and in wheelchair batteries)          
  • briefcases and security type attaché cases with built-in alarm devices, lithium batteries or pyrotechnical material 
  • items and materials that endanger safety, property, life, health and bodily integrity of those on board
  • any material that is forbidden under the rules and regulations of the countries affected by the carriage              
  • any item that is not suitable for carriage because of its weight, size or any other characteristics
  • remains of human bodies          
  • any glue or paint
  • any items specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations

If you've packed any of these items, we may not be able to check in your baggage. If you still have questions, just ask us before you pack!

It is the passenger’s responsibility to respond to all requests from security authorities if required. If a piece of baggage is not transported because the passenger failed to fulfil requests from security, Wizz Air will not be held responsible for any associated cost.

For everyone's safety, all of our flights follow these government-imposed restrictions on liquids in cabin baggage:

  • the liquid is in a container with a maximum volume of 100ml
  • all liquid containers meeting the maximum volume of 100ml can fit comfortably into a transparent, resealable, 1 litre plastic bag measuring 20 x 20 cm
  • the plastic bag should be presented separately at security
  • any liquid not meeting the requirements listed above will be disposed of at airport security, so please take care when packing your hand luggage

Transport your sporting equipment with WIZZ for an additional sporting equipment fee! The following items can be transported:

  • ski, snowboard, surf equipment, golf bags packed in a pouch
  • jumping poles can only be accepted for carriage if packed in textile sacks
  • bicycles packed in a bicycle travel case with the wheels and pedals removed and handlebars turned parallel or packed in cardboard, provided that the tyres are deflated
  • diving equipment with empty diving cylinders, removed power source or bulb switches secured in the "OFF" position
  • antlers and trophies with a valid veterinary certificate 

Please note that we cannot provide packaging material. Make sure you pack your sporting equipment in accordance with the above-mentioned requirements. If it is not properly packaged, we won’t be able to transport it.

Pets are not permitted on board, except for guide dogs. Don’t forget to pack your guide dog’s required travel documents: these will need to comply with the regulations of the countries you’re visiting.


Guide dogs

Passengers who purchase a large cabin bag can bring a musical instrument case on board which has a maximum length of 80 cm. Other dimensions of the case must not exceed 45 x 25 cm. 

  • if the instrument, including its carry case, does not exceed the dimensions of 56 x 45 x 25 cm and the weight of 10 kg, it can be carried as your cabin baggage 
  • examples of such instruments are violins, violas, flutes, clarinets, trumpets, ukuleles 
  • the musical instrument case should be placed in the large cabin bag sizer: width & depth must fit and height should be less than approximately 1.5 times the allowed height 
  • the small musical instrument is your cabin baggage and no other piece can be carried on board 
  • the musical instrument must be placed in the overhead compartment 
  • musical instruments that do not fit the above dimensions and cannot be transported as checked-in baggage can be carried on an aircraft seat after purchasing the seat
  • a reservation can also be made online: enter “EXST” in the first name field and the passenger’s surname in the last name field
  • instruments larger than a cello (e.g. double bass, harp, etc.) must be checked in with a “Limited Release” tag. 

Limited Release tags

Damaged, fragile, bulky, inadequately packed, late check-in and oversized baggage will only be accepted for carriage with a Limited Release baggage tag. Wizz Air cannot accept liability for such items.

Diplomatic baggage or any type of baggage with a sealed lock must be accompanied by a diplomatic courier during the whole journey and must be declared as diplomatic baggage. The diplomatic baggage must always be carried as non-checked-in baggage irrespective of its size, special characteristics and the required special handling procedure. 

If the size or characteristics of the diplomatic baggage does not allow its carriage in the cabin, it can be carried in the baggage hold, but it will be considered as unchecked baggage, because we cannot take responsibility for it. In this case the courier should be present during the entire loading and unloading process of the diplomatic bag, as he/she is held responsible.

Whether or not a lithium battery can be carried by air depends on its configuration and either Watt-hour (Wh) rating (for rechargeable) or Lithium Content (LC) (for non-rechargeable).

When carrying consumer electronic devices (watches, calculating machines, cameras, mobile phones, laptop computers, camcorders, etc.) containing lithium or lithium ion cells or batteries, spare batteries must be individually protected to prevent short circuits (by placement in original retail packaging or by otherwise insulating terminals, e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch) and carried in cabin baggage only. 

Don’t put spare batteries in your checked-in baggage!

In addition, each installed or spare battery must not exceed the following:

  • Lithium metal or lithium alloy batteries cannot contain more than 2 grams of lithium.
  • Lithium ion batteries cannot have a watt-hour rating of more than 100 Wh.

Lithium ion batteries exceeding a watt-hour rating of 100 Wh but not exceeding 160 Wh may be carried as spare batteries or in equipment in cabin baggage only, after the approval of Wizz Air.

No more than two (2) individually protected spare batteries with watt-hour rating between 100 and 160Wh may be carried per person.

Please note, that a regular laptop lithium ion battery has a capacity of approximately 53 Wh.

Ashes can be carried on board as long as they are safely packed in a suitable container. The death certificate and the cremation certificate must be presented at the airport. Ashes can only be carried as cabin baggage.

In the unlikely event that your baggage is missing, damaged or delayed, you can file a report upon arrival at your destination. 

  • visit the “Baggage Claim” or “Lost Luggage” desk in the transit area, where we can help you fill out a Property Irregularity Report (PIR) straight away
  • if no report is filed at the destination airport, we can't accept responsibility
  • if the baggage is not found within 21 days of reporting it at the destination airport, Wizz Air will be liable for loss
  • we cannot be liable for baggage misidentified by another passenger – all cost is the liability of the passenger involved 

To return mishandled baggage to its owner as soon as possible, all baggage pieces must be marked with the passenger's name, initials and address before check-in.

Checked-in baggage will, whenever possible, be carried on the same aircraft as its owner. For safety or operational reasons, the checked-in baggage might be carried on an alternative flight. In these cases, Wizz Air cannot be liable for the delay of the baggage.

Damaged baggage

We take liability for damage in the following ways: 

  • if it was impossible to recognise the damage or pilferage of your baggage upon arrival, you can report it at the airport within 7 days of your arrival
  • if the baggage does not arrive with your flight and it is delivered damaged or pilfered, you can make a report in writing within 21 days after the delivery of the baggage
  • if the baggage was unsuitably packed, liability will be reduced 
  • report damage to your cabin baggage (including clothing) on board or before leaving the transit area

Submitting claims and complaints

Claims can be submitted in writing to the Wizz Air Claims Division or to your insurance company if you are claiming directly.

To help us process your claim quickly, please enclose a copy of the Cabin Report or Property Irregularity Report provided to you on board or at the airport when you made your report for delay, damage or pilferage. Please also provide your contact and bank account details where indemnity (if any) can be transferred to.


Complaints can be sent to Wizz Air Customer Relations by submitting a complaints form.



Frequently asked questions

Frequently asked questions

You can check in up to 6 pieces of baggage, up to 32 kg each.

Each piece is subject to a fee – 3 pieces can be purchased online, the remaining 3 can be purchased at the airport for a higher fee. If you booked less baggage during your initial reservation, you can add more later online or via the Wizz Air Call Centre.

To find out how much your baggage will cost you, use the baggage fee calculator!

No. If you check in fewer pieces of baggage than you had paid for, the baggage fee will not be refunded.

It is possible to add baggage to your booking through our website and the Wizz Air Call Centre. Please note that if you purchase your baggage at the airport, you may be required to pay an additional fee to the agent at the airport, beyond the baggage fee. Exact info on the additional rates charged by the handling agent can be enquired at the airport.

No, all checked-in baggage is subject to a fee, payable per bag, per passenger, per flight. This way we can make sure that fares are as low as possible and additional services can be purchased as needed.

You can upgrade your previously purchased baggage to checked-in baggage by selecting the large cabin bag upgrade option on your flight summary page after logging in. You will only have to pay for the difference in fees.

Unfortunately, previously purchased checked-in baggage cannot be downgraded to a large cabin bag.

Unfortunately it’s not possible to check in two different types of bags. Please add another heavy bag instead of the light one!

You can carry one extra personal item in addition to your small or large cabin bag if you purchased Priority boarding. The extra personal item cannot be bigger than 40 x 30 x 18 cm.

If you carry two pieces of hand luggage, both larger than 40 x 30 x 18 cm, you need to check in one of the bags for the respective fee.

Liquids carried in cabin baggage are subject to the following government-imposed restrictions:

  • the liquid must be in a container with a maximum volume of 100ml
  • all liquid containers must fit comfortably and must be carried in a transparent, re-sealable 1-litre plastic bag, measuring 20 x 20 cm.
  • The plastic bag should be presented separately at security.

You will be required to dispose of liquids which do not meet the above requirements at the airport security station.

It's a good idea to pack all medication in your cabin baggage, just to make sure you still have them in case there is a delay with your checked-in baggage. You should also carry the medication you need to take during the flight in your cabin baggage.

When carrying medication in a liquid form, please check the safety regulations for carrying liquids on board. In case you need to carry essential medications, such as insulin, you will need to have a medical certificate with you confirming that you need the medication and present this document at the airport security if required. 

Please note that our cabin crew cannot help you keep your medication refrigerated.

Animals cannot travel on Wizz Air flights, except for guide dogs travelling with their owners holding the documents set out in the regulations of the Countries Affected by Carriage and complying with the conditions.

You need to inform us about your intention to carry any special items at the time of reservation, through the Wizz Air Call Centre. Such items can only be carried with our consent.

If you fail to report the carriage of special items, we may deny the carriage and/or we will not be liable for any loss, destruction, delay of and damage to such items.

Please check our list of items excluded from carriage in our General Conditions of Carriage (Article 14.3)

Complete a damage report when you arrive, before leaving the transit area. Repair your baggage and obtain a receipt. We will cover the costs of the repair against this receipt.

If your baggage is beyond repair, ask for a written confirmation from the repair shop, which includes the type and value of your baggage. You will be given a letter with instructions when reporting the issue at the airport; please follow these closely!

Go to the Lost Luggage / Baggage claim desk while still in the transit area and ask for help. Our handling agent will give you a report regarding the delay of your baggage, which can be used for insurance and claim purposes if necessary.

Make sure that the value of your baggage is indicated in the report. You will be given a reference number, which you will need to indicate in all correspondences you have with us. You will be given a letter with instructions upon reporting the issue at the airport. Please proceed accordingly.

Please immediately contact the lost & found offices at both of the departure and arrival airports.