In the unlikely event that your baggage is missing, damaged or delayed, you can file a report upon arrival at your destination.
- visit the “Baggage Claim” or “Lost Luggage” desk in the transit area, where we can help you fill out a Property Irregularity Report (PIR) straight away
- if the baggage is not found within 21 days of reporting it at the destination airport, Wizz Air will be liable for loss
- we cannot be liable for baggage misidentified by another passenger – all cost is the liability of the passenger involved
To
return mishandled baggage to its owner as soon as possible, all baggage items
must be marked with the passenger's name, initials and address before
check-in.
Checked-in baggage will, whenever possible, be carried on the same aircraft as its owner. For safety or operational reasons, the checked-in baggage might be carried on an alternative flight. In these cases, Wizz Air cannot be liable for the delay of the baggage.
Damaged baggage
We take liability for damage in the following ways:
- if it
was impossible to recognise the damage or pilferage of your baggage upon
arrival, you can report it at the airport within seven days of your arrival
- if the baggage does not arrive with your flight and it is delivered damaged or pilfered, you can make a report in writing within 21 days after the delivery of the baggage
- report damage to your cabin baggage (including clothing) on board or before leaving the transit area
- Please note that the passenger is liable for damages to baggage that already existed before the baggage was checked in, for example, broken zippers, frayed wheels, or torn material due to overpacking. In such a situation, the handling agent accepting the baggage at the airport will mark the damaged baggage accordingly.
Repair and reimbursement
In the event that your baggage is damaged upon arrival, please visit the “Baggage Claim” or “Lost Luggage” desk in the transit area, where we can help you fill out a Property Irregularity Report (PIR) and provide you with the necessary information regarding your options to repair your baggage or receive compensation. Please follow the instructions on the leaflet provided by our representatives at the Baggage Claim Desk for your repair service options:
UK
Repairs and replacement of bags (if the bag is beyond repair) in the United Kingdom are carried out by First Flight (www.damagedluggage.com). Damaged baggage claims not processed by First Flight will not be accepted.
Please contact First Flight on the telephone number +44 (0) 1279 813 000 or visit the website Damagedluggage.com (Multi Lingual Live Chat available in all languages) to arrange for the collection of your damaged bag. First Flight will invoice Wizz Air directly for the cost of the repair or replacement. Email- collections@damagedluggage.com
Hungary
Baggage repairs or replacements are carried out by „Javítóház Bt.”. Your baggage will be repaired within 10 days or replaced immediately if it is damaged beyond repair. If your final destination is outside Budapest, you can send your baggage and will receive your repaired baggage or a new one by post, free of charge. In order to arrange for a free of charge repair or replacement please send the PIR, the baggage tag and boarding card to our partner.
Javítóház Bt.
1082 Budapest, Harminckettesek tere 6/a. Phone: +3613130552
E-mail: info@borondjavitas.hu
Poland
Repairs and replacement of bags (if the bag is beyond repair) in Poland are carried out on our behalf by PS. Services. PS. Services will invoice Wizz Air directly for the cost of the repair or replacement.
PS. Services e-mail: reklamacje@ps-services24.pl
In Poland, you may also decide to contact an independent provider to repair your bag or to obtain a professional opinion about the baggage being unrepairable. Please note that in such event, you will bear the cost of repair or replacement and Wizz Air will reimburse you based on the receipt or professional opinion containing the estimated value of the damaged baggage.
Bulgaria
Repairs and replacement of bags (if the bag is beyond repair) in Bulgaria are carried out on our behalf exculsively by SvetlaBags. Damage baggage claims not processed by SvetlaBags will not be accepted.
If your final destination is outside Sofia, you can send your baggage and will receive your repaired baggage or a new one by post, free of charge.
In order to arrange for a free of charge repair or replacement please send the PIR, the baggage tag and boarding card to our partners. SvetlaBags will invoice Wizz Air directly for the cost of the repair or replacement.
SvetlaBags phone number: +359(0)876256424, +359(0)898510310
E-mail: svetla.bags@abv.bg
In other countries
Please arrange for your baggage to be repaired, obtain a receipt and we will cover the costs of the repair. If your baggage is beyond repair you shall obtain a written confirmation from the repair shop, including indication of the type and value of your baggage.
Submitting claims and complaints
Claims can be submitted simultaneously in writing to Wizz Air's Customer Service, as well as to the insurance company.
To help us process your claim quickly, please enclose a copy of the Cabin Report or Property Irregularity Report provided to you on board or at the airport when you made your report for delay, damage or pilferage. Please also provide your contact and bank account details where indemnity (if any) can be transferred to.
RelatedComplaints can be sent to Wizz Air Customer Relations by submitting a complaints form.