Information & Services

Refunds and Compensations

Up to 2 weeks

[cancellation location=wizzairComCallCentre] FEE
Cancel your reservation earlier than the 14th day before departure, and you only have to pay the cancellation fee to receive a refund.

Within 2 weeks

[seat-protection location=wizzairComCallCentre] FEE+SERVICES
If you cancel within 14 days of your flight departure, you will need to pay a higher fee and we will not be able to refund the cost of the services purchased.

Expecting changes? Get WIZZ Flex

Purchasing WIZZ Flex will allow you to change the date, time and routing of your flight online any number of times.

Learn more about WIZZ Flex

Accordions

Cancellation of the reservation must be completed up to 3 hours prior to the scheduled departure time of the flight. Please note that the cancellation will be considered completed once the payment (if applicable) is received. Please note that only credit card payment is possible.

a. In case of one-way reservations: Cancellation of the reservation must be completed up to 3 hours prior to the scheduled departure time of the flight.

b. In case of two-way reservations:

i. If the reservation includes a return flight, the cancellation can be made before the departure of the first flight. In this case, both flights will be cancelled. For example, in case of a Budapest – London Luton – Budapest flight, the cancellation is possible before the departure of the Budapest – London Luton flight only. It this case the Budapest – London Luton and the London Luton – Budapest flights will be both cancelled.

ii. If the first flight has already departed, cancellation is not possible.

To cancel the reservation, please log in to and make a choice within your (reservation owner) WIZZ Profile. If you experience any difficulties, please contact the Wizz Air Call Centre.

c. Process of cancelling reservations that include more than one passenger (no group reservations, 2-10 people)

  1. In order to cancel the reservation, please log into your WIZZ Profile
  2. Select the reservation that you wish to cancel
  3. Select the passengers for whom the cancellation will apply (in case you wish to cancel the reservation for all passengers, you can select all passengers in the same process)
  4. Confirm the cancellation and settle payment related to the cancellation if applicable
  5. Please note that in case the original reservation was fully or partially paid by WIZZ voucher, the cancellation of the reservation is possible only for all passengers and all flights at the same time.

Applicable payments in case of cancellation of the reservation

1. The cancellation fee is dependent on days left until departure, and is charged per passenger per flight as per the below.

  • More than 14 days to go, cancellation fee: [cancellation location=WizzairComCallCentre] per passenger per flight
  • Within 14 days to go, seat protection fee: [seat-protection location=WizzairComCallCentre] per passenger per flight
  • If the cancellation is made more than 14 days prior to departure, the passenger is entitled to the refund of the total fare after the deduction of the cancellation fee and the Recovery of the WIZZ Discount Club benefits.
  • If the cancellation is made within 14 days prior to departure, the passenger is entitled to the refund of the total fare after the deduction of the seat protection fee, the Recovery of the WIZZ Discount Club benefits and Other Services

2. Recovery of the WIZZ Discount Club benefits

The payable amount consists of the differences between the regular and WIZZ Discount Club ticket price and the regular and WIZZ Discount Club baggage fee. In case the WIZZ Discount Club member cancelled their reservation, these fees are applicable for the passengers remaining in the reservation, as they lose the WIZZ Discount Club benefits.

The cancellation fee and the Recovery of the WIZZ Discount Club benefits shall be deducted from the amount paid for the passenger whose reservation is cancelled, as follows:

  • If the amount paid for the passenger whose reservation is cancelled is higher than the fees related to the cancellation (cancellation fee/seat protection fee, Recovery of WIZZ Discount Club benefits), the difference will be refunded to the WIZZ Account of the booking owner (the person who originally created the booking) in WIZZ Credit;
  • If the amount paid for the passenger whose reservation is cancelled is lower than the fees related to the cancellation (cancellation fee/seat protection fee, Recovery of WIZZ Discount Club benefits), only the Recovery of the WIZZ Discount Club Benefits need to be paid.
  • If the amount paid for the passenger whose reservation is cancelled is equal to the fee related to the cancellation (cancellation fee/seat protection fee, Recovery of WIZZ Discount Club benefits), no payment shall be made and no refund is given

Further important information:

If a refund to a WIZZ Account is requested, all flights for all passengers included in the reservation will be cancelled and become invalid. After voluntary cancellation is performed online and WIZZ Account credit is requested, this process is irreversible and no further modification is possible. The WIZZ credits cannot be later converted to the original payment method.

In case you would like to receive the refundable amount to your debit/credit card, via bank transfer of any other payment method the original booking was paid with you have to contact the Wizz Air Call Centre (no online alternative yet). In this case, the Call Centre Transaction Fee will not be charged.

Please be advised that if you originally paid for your booking with WIZZ Account credits, you can request refund only in the form of WIZZ Credits – it is not possible to convert to another payment type.

If you purchased a Plus Fare ticket, or have a reservation with WIZZ Flex, you may request a refund of your purchase price. The purchase price of your reservation will be refunded to your WIZZ Account as credit. Please note that the purchase price of the WIZZ Flex service will not be refunded to your WIZZ Account and its value will be deducted from the full purchase price. Please note that if the cancellation of the reservation is done with WIZZ Flex, the rules of credit expiry are different, please check WIZZ Flex Terms and Conditions.

After applying the respective fees, the refundable amount (if applicable) will be credited to the WIZZ Account of the booking owner in WIZZ Credit, within 72 hours of the request. The credited amount will be available on the WIZZ Account for 1 year (except for WIZZ Flex, where expiry is 90 days) and can be used for purchasing new Wizz Air flights and services.

WIZZ Discount Club memberships and Privilege passes purchased during the reservation of the original flight will not be cancelled automatically with the cancellation of the reservation. Please check further details on WIZZ Discount Club and Privilege Pass.

Services purchased from third parties during the reservation of the original flight (e.g. insurance, airport transfer) are not cancelled automatically during the cancellation of the reservation. To cancel these services, please contact directly the third party provider offering the given services.

Frequently asked questions

Frequently asked questions

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