Refunds and Compensations

Information & Services

Refunds and Compensations

FAQ

Up to 2 weeks

Up to 2 weeks

[cancellation location=CallCentre] FEE
Cancel your reservation earlier than the 14th day before departure, and you only have to pay the cancellation fee to receive a refund.

within 2 weeks

Within 2 weeks

[seat-protection location=CallCentre] FEE+SERVICES
If you cancel within 14 days of your flight departure, you will need to pay a higher fee and we will not be able to refund the cost of the services purchased.

Expecting changes ? Get WIZZ Flex

Purchasing WIZZ Flex will allow you to change the date, time and routing of your flight online any number of times.

Learn more about WIZZ Flex

Accordions

Up to 14 days before the flight

Cancel your reservation up to the 14th day before the departure of your flight for a cancellation fee of [cancellation location=CallCentre] and receive a refund. There are different ways to cancel your reservation:

Within 14 days of the flight

Cancel your reservation within 14 days before your flight and receive full refund after paying the fee for other services and the Seat Protection Fee of [seat-protection location=CallCentre].

You can cancel your flight with WIZZ Flex and request a refund of your purchase price, delivered as credit to your WIZZ Account, up to 3 hours before the departure time of your outbound flight: 

• On your flight summary page 

• Via the Wizz Air Call Centre  

• At the airport desks

If you purchased a Plus Fare ticket, or have a reservation with WIZZ Flex, you may request a refund of your purchase price. The purchase price of your reservation will be refunded to your WIZZ Account as credit.

Please note that the purchase price of the WIZZ Flex service will not be refunded to your WIZZ Account and its value will be deducted from the full purchase price.

Please see the full terms and conditions of the WIZZ Flex service. 

The amount refunded to your WIZZ Account will be available for 90 days to be used for the purchase of Wizz Air flights and services.

If a refund to a WIZZ Account is requested, all flights for all passengers included in the reservation will be cancelled and become invalid.

In the case of reservations that included the purchase of WIZZ Discount Club or Privilege Pass membership, the price of the membership will not be refunded upon flight cancellation and remains valid in accordance to the T&C.

In case of flight delay and cancellation you have the following options in accordance with our General Conditions of Carriage, except as otherwise provided by the Regulation (EC) No 261/2004 (the “Regulation”) establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

  1. We will re-book you on another flight operated by Wizz Air on the same or – if necessary – a comparable route, at the earliest opportunity, subject to availability of seats.
  2. We will refund the Total Fare paid for the cancelled flight, including if applicable the return sector.
  3. We credit the full value of your payment for the cancelled flight plus 20% of the fare paid for the cancelled flight (also for the return sector if applicable) on your WIZZ Account. This credit can be used towards any Wizz Air flight.

Apart from any of the abovementioned options we will facilitate two telephone calls (alternatively you can choose telex, fax, or email) free of charge, or where it is not feasible for Wizz Air to provide you with these opportunities, we will reimburse the costs of such communications.

In the event of re-routing, when the time of departure of the new flight is the day after the departure as it was planned for the cancelled flight arrange hotel accommodation and transport between the airport and place of accommodation free of charge. Where it is not feasible for Wizz Air to provide you with such care, we will refund the costs of meal, hotel accommodation and the transport between the airport and place of accommodation.

Please note that the refund of the costs for assistance specified above is up to a reasonable amount, as supported by invoice(s).

Additionally Wizz Air will pay compensation according to Article 7 of the Regulation:

Amount

Distance

Note

250EUR

1500 km or less

If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 2 hours this amount will be reduced by 50%

400EUR

between 1500 and 3500 km

If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 3 hours this amount will be reduced by 50%

600EUR

over 3500 km

If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 4 hours this amount will be reduced by 50%

The above compensation shall not be paid if you were informed about the cancellation:

  • 2 weeks before Scheduled Time of Departure time (STD);
  • between 2 weeks and 7 days before STD and an alternative Wizz Air flight is offered to you, the departure time of which is not more than two hours before the STD and the arrival time is less than four hours after the Scheduled Time of Arrival (STA);
  • less than 7 days before STD and an alternative Wizz Air flight is offered to you, the departure time of which is not more than one hour before the STD and the arrival time is less than 2 hours after STA.

Please note that we shall not be obliged to pay the compensation if the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Extraordinary circumstances refers to, but is not limited to, the following reasons: air traffic control, weather, industrial action (other than industrial action by Wizz Air employees), terrorist alert or security reason, airport or runway closure, civil unrest, acts of God, flight safety reasons.

Each case will be evaluated individually to determine whether the unavoidable extraordinary circumstance exists.

If you have any complaints related to the implementation of your rights under the Regulation, you may contact the National Enforcement Body for your place of departure (http://apr.europa.eu).

In case of flight delay you have the following options according to Regulation (EC) No 261/2004 (the Regulation) establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

DISTANCE

LENGTH OF DELAY

ASSISTANCE PROVIDED PER FARE PAYING PASSENGER

1500 km or less

2 hours or more

  • refreshment and meal in a value that is proportionate to your delay
  • two telephone calls, or telex, fax messages or e-mails (where it is not feasible for Wizz Air to provide you with these opportunities, we shall refund these costs up to a reasonable amount, as supported by invoice(s))

1500-3500 km

3 hours or more

3500 km or more

4 hours or more

If your flight is delayed at least 5 hours you can choose from the following options (in addition to aforesaid assistance):

  • We will cancel your reservation and reimburse the total fare of the cancelled flight at the price at which it was bought, for the part(s) of the journey not made, and for the part(s) already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant (i.e. in case of connecting flights)
  • We will re-book onto a return flight operated by Wizz Air or another airline under comparable transport conditions to your first point of departure, at the earliest opportunity, subject to availability of seats. For details on alternative flights and/or ground transportation please contact the Airport Information Desk.
  • We will cancel your reservation and credit the full value of your payment for the respective flight plus 20% of the fare paid on your WIZZ Account. You can use this credit towards any Wizz Air flight.

If, as a result of the long delay, the time of departure of the delayed flight is the day after the planned day of departure, we will arrange hotel accommodation and transport between the airport and place of accommodation free of charge. Where it is not feasible for Wizz Air to provide you with such care, we shall refund the costs of hotel accommodation and the transport between the airport and place of accommodation up to a reasonable amount, as supported by invoice(s).

Passengers whose flight is delayed for more than three hours upon arrival are entitled to compensation as specified in Article 7 of the Regulation, unless the delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

If you have any complaints related to the implementation of your rights under the Regulation, you may contact the National Enforcement Body for your place of departure (http://apr.europa.eu).

In the event of denied boarding you have the following options according to the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

Should you surrender your reservation in exchange for benefits as a volunteer, you may choose from the following options (in addition to the benefits agreed by Wizz Air):

  1. a) Re-route to a flight operated by Wizz Air or another airline under comparable transport conditions to your final destination, subject to availability of seats.
  2. b) Reimburse the total fare of the cancelled flight at the price at which it was bought, for the part(s) of the journey not made, and for the part(s) already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant (i.e. in case of connecting flights) re-book onto a return flight operated by Wizz Air or another airline under comparable transport conditions to your first point of departure, at the earliest opportunity, subject to availability of seats.
  3. c) Receive a credit for the full value of your payment for the relevant sectors plus 20% of the fare paid. You can use this credit towards any Wizz Air flight.

If the number of volunteers was insufficient and Wizz Air denied your boarding against your will and without any other reason, you will be assisted in addition to the above in accordance with the following:

  1. a) We provide refreshment/meal voucher(s) in a value that is proportionate to the waiting time.
  2. b) We offer two telephone calls, telex or fax messages, or e-mails free of charge, or where it is not feasible for Wizz Air to provide you with these opportunities, we will refund the costs of such communications.
  3. c) In the event of re-routing, when the time of departure of the new flight is the day after the departure as it was planned for the cancelled flight arrange hotel accommodation and transport between the airport and place of accommodation free of charge. Where it is not feasible for Wizz Air to provide you with such care, we will refund the costs of meal, hotel accommodation and the transport between the airport and place of accommodation.

The refund of the costs for assistance specified in sections b) and c) above is up to a reasonable amount, as supported by invoice(s).

Additionally Wizz Air will pay compensation according to Article 7 of the Regulation:

Amount

Distance

Note

250 EUR

1500 km or less

If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 2 hours this amount will be reduced by 50%

400 EUR

between 1500 and 3500 km

If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 3 hours this amount will be reduced by 50%

600 EUR

over 3500 km

If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 4 hours this amount will be reduced by 50%

If you have any complaints related to the implementation of your rights under the Regulation, you may contact the National Enforcement Body for your place of departure (http://apr.europa.eu).

In case You are entitled to receive a compensation under Regulation (EC) No 261/2004, You can submit your claim via the online Complaints form.

Other passengers may submit a compensation claim on your behalf only if You and the other passenger were in the same booking for the considered flight. In that case You or the other passenger(s) claiming have to provide proper evidence about the authorization you have granted.

We will respond to Your claim within 30 days.

Claim by a third party

We will not process any claim submitted by any other third party, unless You or the passenger(s) in your booking have previously submitted a claim directly to us.

For the avoidance of doubt, the conditions in the previous paragraph do not aim to limit Your right or prohibit You from consulting legal advisers before submitting any claim directly to Us.

If a claim is submitted to us by a third party on your behalf (provided that you had already submitted a claim to us directly), the third party is required to present proper and appropriate documentation, which proves that they are legally authorized to represent you.

Any compensation paid to a third party acting on Your behalf will be considered a proper payment of compensation and no further compensation can be paid for the same flight as we are not liable for a second payment or any debate between You and the third party.

Assignment

You have the right to assign your claim to a third party. When you assign your right to claim, you are “selling” your right to receive any compensation from Us to the third party, and after the conclusion of the assignment, the third party will be entitled to receive the compensation instead of You. We advise you to carefully read the terms and conditions of your contract with the third party regarding your claim.

We are entitled to handle assigned claims only if the following conditions are fulfilled:

  • We receive a written notice of the assignment signed by You including the following:

oYour reservation number

oThe basis of the claim

oThe flight date and number

or

  • The original or certified copy of the duly executed assignment contract is attached to the claim.

Assignment Administration fee

Handling assigned claims generate additional cost for Us. According to the Hungarian Civil Code 6:200. §*such costs shall be covered by You and the third party to which You assigned your claim.

If the compensation for the assigned claim is due, to cover the abovementioned costs, we are going to deduct the Assignment Administration Fee from the compensation payment.

The amount of the Assignment Administration Fee is 50 EUR. It is also listed in the All services and fees.

Proper and appropriate documentation for representation or assignment

In case You are represented by any third party or You assigned your claim, according to the Hungarian Code of Civil Procedure 325 §*, all documents submitted to us shall be in the form of a private document with full probative force, which needs to fulfill the e following:

a)it was written and signed by the issuer in manuscript; or -

For explanation purposes only: You write the document by hand and it has your signature.

b)it was signed by two witnesses verifying that the person named therein signed the document, if not written by him in part or in whole, before them, or has pronounced the signature as his own, furthermore, the name and residence address - or habitual residence in the absence thereof - of both witnesses shall be legibly indicated on the document; - or

For explanation purposes only: If the document is not written by You, two other people have to sign it as witnesses and indicate their addresses.

c)the signature or initials of the signatory of the document shall be certified on the document by a judge or notary public; or

For explanation purposes only: The document is notarized. It means a notary verifies that the signature on the document belongs to You.

d)*an attorney or bar association legal counsel provides a document - duly signed - to verify that the document was transcribed by others and was signed by the signatory in front of him, or declared the signature in front of him as his own; - or

For explanation purposes only: The document has to be counter signed by an attorney and You [if the document was made by the attorney]

e) the electronic document is executed by the signatory’s certified electronic signature or advanced electronic signature based on a qualified certificate or stamp, including - where so provided for by law - a time stamp;

For explanation purposes only: The electronic document was created with a certified device, which identifies you and provides a qualified certificate or stamp on the document

*The General Condition of Carriage accepted by You during the booking, which is the contract between You and us, is under Hungarian law, and as such, Hungarian law is governing our contractual relationship.

In case of death of your immediate family member (mother, father, wife, husband, common law partner, sister, brother, grandparent, child, grandchild) up to 30 days before the departure date, you can request a refund by submitting a claim. You need to provide a death certificate within 7 days of submitting the claim form.

Frequently asked questions

Frequently asked questions

Please fill in the claim form and pay special attention to select the relevant category.

You will receive a unique ID - please always refer to this. We'll do our best to process your enquiry as soon as possible. You will certainly get an answer from us within 30 days.

We will contact you to inform you about changes and possibilities via e-mail, sent to the address provided at the time of your reservation.

Please check your e-mail filter settings and all mailboxes so that you won't miss out on important notifications. You can also follow updates posted on our website under Flight Status.