Your browser is very old fashioned
We don't support this version of your browser!
You are seeing this page because we detected an outdated or unsupported browser. To continue browsing wizzair.com and to get the best experience while browsing, we recommend that you update your browser.
These are the ones we recommend:
Mozilla Firefox
Download for free
Google Chrome
Download for free

Information & Services

Refunds and Compensations

FAQ

Up to 2 weeks

Up to 2 weeks

[cancellation location=wizzairComCallCentre] FEE
Cancel your reservation earlier than the 14th day before departure, and you only have to pay the cancellation fee to receive a refund.

within 2 weeks

Within 2 weeks

[seat-protection location=wizzairComCallCentre] FEE+SERVICES
If you cancel within 14 days of your flight departure, you will need to pay a higher fee and we will not be able to refund the cost of the services purchased.

wizz-flex-icon

Expecting changes? Get WIZZ Flex

Purchasing WIZZ Flex will allow you to change the date, time and routing of your flight online any number of times.

Learn more about WIZZ Flex

Accordions

Cancellation of the reservation must be completed up to 3 hoursprior to the scheduled departure time of the flight. Please note that thecancellation will be considered completed once the payment (if applicable) isreceived. Please note that only credit card payment is possible.

a. In case of one-wayreservations: Cancellation of the reservationmust be completed up to 3 hours prior to the scheduled departure time of theflight.

b. In case oftwo-way reservations:

i. If thereservation includes a return flight, the cancellation can be made before thedeparture of the first flight. In this case, both flights will be cancelled. For example, in case of a Budapest – London Luton – Budapest flight, the cancellation ispossible before the departure of the Budapest – London Luton flight only. Itthis case the Budapest – London Luton and the London Luton – Budapest flightswill be both cancelled.

ii. If the firstflight has already departed, cancellation is not possible.

To cancel the reservation, please log in to and make a choice within your(reservation owner) WIZZ Profile. If you experience any difficulties, pleasecontact the Wizz Air Call Centre.

c. Process of cancellingreservations that include more than one passenger (no group reservations, 2-10people)

  1. In order to cancel the reservation, please log into your WIZZ Profile
  2. Select the reservation that you wish to cancel
  3. Select the passengers for whom the cancellationwill apply (in case you wish to cancel the reservation for all passengers, youcan select all passengers in the same process)
  4. Confirm the cancellation and settle payment relatedto the cancellation if applicable
  5. Please note that in case the original reservation was fully or partially paid by WIZZ voucher, the cancellation of the reservation is possible only for all passengers and all flights at the same time.

Applicablepayments in case of cancellation of the reservation

1. The cancellation fee is dependent on days leftuntil departure, and is charged per passenger per flight as per the below.

  • More than 14 days to go, cancellation fee: 60€ perpassenger per flight
  • Within 14 days to go, seat protection fee: 80€ perpassenger per flight
  • If the cancellation is made more than 14 days priorto departure, the passenger is entitled to the refund of the total fare afterthe deduction of the cancellation fee and the Recovery of the WIZZ DiscountClub benefits.
  • If the cancellation is made within 14 days prior todeparture, the passenger is entitled to the refund of the total fare after thededuction of the seat protection fee, the Recovery of the WIZZ Discount Clubbenefits and Other Services

2. Recovery of the WIZZ Discount Club benefits

The payable amount consists of the differences between the regular and WIZZ Discount Club ticket price and the regular and WIZZDiscount Club baggage fee. In case the WIZZ Discount Club member cancelledtheir reservation, these fees are applicable for the passengers remaining inthe reservation, as they lose the WIZZ Discount Club benefits.

The cancellationfee and the Recovery of the WIZZ Discount Club benefits shall be deducted fromthe amount paid for the passenger whose reservation is cancelled, as follows:

  • If the amount paid for the passenger whosereservation is cancelled is higher than the fees related to the cancellation(cancellation fee/seat protection fee, Recovery of WIZZ Discount Clubbenefits), the difference will be refunded to the WIZZ Account of the bookingowner (the person who originally created the booking) in WIZZ Credit;
  • If the amount paid for the passenger whosereservation is cancelled is lower than the fees related to the cancellation(cancellation fee/seat protection fee, Recovery of WIZZ Discount Clubbenefits), only the Recovery of the WIZZ Discount Club Benefits need to be paid.
  • If the amount paid for the passenger whose reservationis cancelled is equal to the fee related to the cancellation (cancellationfee/seat protection fee, Recovery of WIZZ Discount Club benefits), no payment shall be made and no refund is given

Further important information:

If a refund to a WIZZ Account is requested, all flights for all passengers included in the reservation will be cancelled and become invalid. After voluntary cancellation is performed online and WIZZ Account credit is requested, this process is irreversible and no further modification is possible. The WIZZ credits cannot be later converted to the original payment method.

In case you would like to receive the refundable amount to your debit/credit card, via bank transfer of any other payment method the original booking was paid with you have to contact the Wizz Air Call Centre (no online alternative yet). In this case, the Call Centre Transaction Fee will not be charged.

Please be advised that if you originally paid for your booking with WIZZ Account credits, you can request refund only in the form of WIZZ Credits – it is not possible to convert to another payment type.

If you purchased a Plus Fare ticket, or have a reservation with WIZZ Flex, you may request a refund of your purchase price. The purchase price of your reservation will be refunded to your WIZZ Account as credit. Please note that the purchase price of the WIZZ Flex service will not be refunded to your WIZZ Account and its value will be deducted from the full purchase price. Please note that if the cancellation of the reservation is done with WIZZ Flex, the rules of credit expiry are different, please check WIZZ Flex Terms and Conditions.

After applying the respective fees, the refundable amount (if applicable) will be credited to the WIZZ Account of the booking owner in WIZZ Credit, within 72 hours of the request. The credited amount will be available on the WIZZ Account for 90 days and can be used for purchasing new Wizz Air flights and services.

WIZZ Discount Club memberships and Privilege passes purchased during the reservation of the original flight will not be cancelled automatically with the cancellation of the reservation. Please check further details on WIZZ Discount Club and Privilege Pass.

Services purchased from third parties during the reservation of the original flight (e.g. insurance, airport transfer) are not cancelled automatically during the cancellation of the reservation. To cancel these services, please contact directly the third party provider offering the given services.

In case of flight cancellation you have the following options in accordance with our General Conditions of Carriage, except as otherwise provided by the Regulation (EC) No 261/2004 (the “Regulation”) establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

  1. You can re-book to another flight operated by Us on the same or – if necessary – a comparable route, within 14 days before or 30 days after the scheduled date of departure of the delayed/cancelled flight, subject to availability of seats; or
  2. You can cancel your reservation and request refund in WIZZ credits to your WIZZ account for the cancelled flight and for the return sector, if applicable; or later on you will be able to request refund back to your original payment method instead of WIZZ credits.

If You wish to change Your choice, You may do so according to the general rules, and by paying the relevant fee.

Please note that in relation to Additional Services in case of cancellation the cancellation and refund policy of the third party provider shall apply.

To access these options, please log in to and make a choice within your (reservation owner) WIZZ Profile. If you experience any difficulties, please contact the  Wizz Air Call Centre.

Apart from any of the above mentioned options, we will facilitate two telephone calls (alternatively, you can choose telex, fax or email) free of charge, or where it is not feasible for Wizz Air to provide you with these opportunities, we will reimburse the costs of such communications.

If applicable, in the event of re-routing, when the time of departure of the new flight is the day after the originally planned departure of the cancelled flight, we will arrange hotel accommodation and transport between the airport and place of accommodation free of charge. Where it is not feasible for Wizz Air to provide you with such care, we will refund the costs of meal, hotel accommodation and the transport between the airport and place of accommodation.

Please note that the refund of the costs for assistance specified above is up to a reasonable amount, and has to be supported by the related invoice(s).

Additionally Wizz Air will pay compensation according to Article 7 of the Regulation:

AMOUNT

DISTANCE

NOTE

250 EUR

1500 km or lessIf you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 2 hours, this amount will be reduced by 50%

400 EUR

between 1501 and 3500 km in the case of all intra-Community (EU-EEA) flightsIf you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 3 hours, this amount will be reduced by 50%

600 EUR

over 3500 km (only applicable to non intra-Community (EU-EEA) flights)If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 4 hours, this amount will be reduced by 50%

The above compensation shall not be paid if you were informed about the cancellation:

  • 2 weeks before Scheduled Time of Departure time (STD);
  • between 2 weeks and 7 days before STD and an alternative Wizz Air flight is offered to you, the departure time of which is not more than two hours before the STD and the arrival time is less than four hours after the Scheduled Time of Arrival (STA);
  • less than 7 days before STD and an alternative Wizz Air flight is offered to you, the departure time of which is not more than one hour before the STD and the arrival time is less than 2 hours after STA.

Please note that we shall not be obliged to pay the compensation if the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Extraordinary circumstances refers to, but is not limited to, the following reasons: air traffic control, weather, industrial action (other than industrial action by Wizz Air employees), terrorist alert or security reason, airport or runway closure, civil unrest, acts of God, flight safety reasons.

Each case will be evaluated individually to determine whether the unavoidable extraordinary circumstance exists.

If you have any complaints related to the implementation of your rights under the Regulation, you may contact the National Enforcement Body in accordance with your place of departure (http://apr.europa.eu).

In case of flight delay you have the following options according to Regulation (EC) No 261/2004 (the Regulation) establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

DISTANCE

LENGTH OF DELAY

ASSISTANCE PROVIDED PER FARE PAYING PASSENGER

1500 km or less

2 hours or more

  • refreshment and meal in a value that is proportionate to your delay
  • two telephone calls, or telex, fax messages or emails (where it is not feasible for Wizz Air to provide you with these opportunities, we shall refund these costs up to a reasonable amount, as supported by invoice(s))

1501-3500 km

3 hours or more

3501 km or more

4 hours or more

If your flight is delayed at least 5 hours, you can choose from the following options (in addition to aforesaid assistance):

  • You can re-book onto a return flight operated by Wizz Air or another airline under comparable transport conditions to your first point of departure, at the earliest opportunity, subject to availability of seats. For details on alternative flights and/or ground transportation please contact the Airport Information Desk.
  • You can cancel your reservation and reimburse the total fare of the cancelled flight at the price at which it was bought, for the part(s) of the journey not made, and for the part(s) already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant (i.e. in case of connecting flights)
  • You can cancel your reservation and receive the full value of your payment for the respective flight on your WIZZ Account in WIZZ credits. You can use these credits towards any Wizz Air flight/services in the future.

If, as a result of the long delay, the time of departure of the delayed flight is the day after the planned original day of departure, if applicable, we will arrange hotel accommodation and transport between the airport and place of accommodation free of charge. Where it is not feasible for Wizz Air to provide you with such care, we shall refund the costs of hotel accommodation and the transport between the airport and place of accommodation up to a reasonable amount, as supported by invoice(s).

Passengers whose flight is delayed for more than three hours upon arrival are entitled to compensation as specified in Article 7 of the Regulation, unless the delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

If you have any complaints related to the implementation of your rights under the Regulation, you may contact the National Enforcement Body in accordance with your place of departure (http://apr.europa.eu).

In the event of denied boarding you have the following options according to the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

Should you surrender your reservation in exchange for benefits as a volunteer, you may choose from the following options (in addition to the benefits agreed by Wizz Air):

  1. a) Re-route to a flight operated by Wizz Air or another airline under comparable transport conditions to your final destination, subject to availability of seats.
  2. b) Reimburse the total fare of the cancelled flight at the price at which it was bought, for the part(s) of the journey not made, and for the part(s) already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant (i.e. in case of connecting flights) re-book onto a return flight operated by Wizz Air or another airline under comparable transport conditions to your first point of departure, at the earliest opportunity, subject to availability of seats.
  3. c) Receive a credit for the full value of your payment for the relevant sectors plus 20% of the fare paid. You can use this credit towards any Wizz Air flight.

If the number of volunteers was insufficient and Wizz Air denied your boarding against your will and without any other reason, you will be assisted in addition to the above in accordance with the following:

  1. a) We provide refreshment/meal voucher(s) in a value that is proportionate to the waiting time.
  2. b) We offer two telephone calls, telex or fax messages, or e-mails free of charge, or where it is not feasible for Wizz Air to provide you with these opportunities, we will refund the costs of such communications.
  3. c) In the event of re-routing, when the time of departure of the new flight is the day after the departure as it was planned for the cancelled flight arrange hotel accommodation and transport between the airport and place of accommodation free of charge. Where it is not feasible for Wizz Air to provide you with such care, we will refund the costs of meal, hotel accommodation and the transport between the airport and place of accommodation.

The refund of the costs for assistance specified in sections b) and c) above is up to a reasonable amount, as supported by invoice(s).

Additionally Wizz Air will pay compensation according to Article 7 of the Regulation:

Amount

Distance

Note

250 EUR

1500 km or less

If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 2 hours, this amount will be reduced by 50%

400 EUR

between 1500 and 3500 km

If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 3 hours, this amount will be reduced by 50%

600 EUR

over 3500 km

If you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 4 hours, this amount will be reduced by 50%

If you have any complaints related to the implementation of your rights under the Regulation, you may contact the National Enforcement Body in accordance with your place of departure (http://apr.europa.eu).

In case You are entitled to receive a compensation under Regulation (EC) No 261/2004, You can submit your claim via the online Complaints form.

Other passengers may submit a compensation claim on your behalf only if You and the other passenger were in the same booking for the considered flight. In that case You or the other passenger(s) claiming have to provide proper evidence about the authorization you have granted.

We will respond to Your claim within 30 days.

Claim by a third party

We will not process any claim submitted by any other third party, unless You or the passenger(s) in your booking have previously submitted a claim directly to us.

For the avoidance of doubt, the conditions in the previous paragraph do not aim to limit Your right or prohibit You from consulting legal advisers before submitting any claim directly to Us.

If a claim is submitted to us by a third party on your behalf (provided that you had already submitted a claim to us directly), the third party is required to present proper and appropriate documentation, which proves that they are legally authorized to represent you.

Any compensation paid to a third party acting on Your behalf will be considered a proper payment of compensation and no further compensation can be paid for the same flight as we are not liable for a second payment or any debate between You and the third party.

Assignment

You have the right to assign your claim to a third party. When you assign your right to claim, you are “selling” your right to receive any compensation from Us to the third party, and after the conclusion of the assignment, the third party will be entitled to receive the compensation instead of You. We advise you to carefully read the terms and conditions of your contract with the third party regarding your claim.

We are entitled to handle assigned claims only if the following conditions are fulfilled:

  • We receive a written notice of the assignment signed by You including the following:

oYour reservation number

oThe basis of the claim

oThe flight date and number

or

  • The original or certified copy of the duly executed assignment contract is attached to the claim.

Assignment Administration fee

Handling assigned claims generate additional cost for Us. According to the Hungarian Civil Code 6:200. §*such costs shall be covered by You and the third party to which You assigned your claim.

If the compensation for the assigned claim is due, to cover the abovementioned costs, we are going to deduct the Assignment Administration Fee from the compensation payment.

The amount of the Assignment Administration Fee is 50 EUR. It is also listed in the All services and fees.

Proper and appropriate documentation for representation or assignment

In case You are represented by any third party or You assigned your claim, according to the Hungarian Code of Civil Procedure 325 §*, all documents submitted to us shall be in the form of a private document with full probative force, which needs to fulfill the e following:

a)it was written and signed by the issuer in manuscript; or -

For explanation purposes only: You write the document by hand and it has your signature.

b)it was signed by two witnesses verifying that the person named therein signed the document, if not written by him in part or in whole, before them, or has pronounced the signature as his own, furthermore, the name and residence address - or habitual residence in the absence thereof - of both witnesses shall be legibly indicated on the document; - or

For explanation purposes only: If the document is not written by You, two other people have to sign it as witnesses and indicate their addresses.

c)the signature or initials of the signatory of the document shall be certified on the document by a judge or notary public; or

For explanation purposes only: The document is notarized. It means a notary verifies that the signature on the document belongs to You.

d)*an attorney or bar association legal counsel provides a document - duly signed - to verify that the document was transcribed by others and was signed by the signatory in front of him, or declared the signature in front of him as his own; - or

For explanation purposes only: The document has to be counter signed by an attorney and You [if the document was made by the attorney]

e) the electronic document is executed by the signatory’s certified electronic signature or advanced electronic signature based on a qualified certificate or stamp, including - where so provided for by law - a time stamp;

For explanation purposes only: The electronic document was created with a certified device, which identifies you and provides a qualified certificate or stamp on the document

*The General Condition of Carriage accepted by You during the booking, which is the contract between You and us, is under Hungarian law, and as such, Hungarian law is governing our contractual relationship.

In case of death of your immediate family member (mother, father, wife, husband, common law partner, sister, brother, grandparent, child, grandchild) up to 30 days before the departure date, you can request a refund by submitting a claim. You need to provide a death certificate within 7 days of submitting the claim form.

Frequently asked questions

Frequently asked questions

Please fill in the claim form and pay special attention to select the relevant category.

You will receive a unique ID - please always refer to this. We'll do our best to process your enquiry as soon as possible. You will certainly get an answer from us within 30 days.

In case of flight schedule change or flight cancellation initiated by Wizz Air before the scheduled departure time of your flight, we will inform you of such changes and your options in connection with those via e-mail on the address you provided when making your reservation. Notifications go directly to the contact details of the booking owner and are relevant for all passengers under the booking. It is the responsibility of the booking owner/agency to inform all other passengers within the booking about any flight changes.

In such cases you may choose from the following(this may differ per case):

  • Log in to your (reservation owner) WIZZ Profile and re-book your trip free of charge on another flight operated by Wizz Air on the same or – if necessary – a comparable route, subject to the availability of seats. If you are not satisfied with the available flights, we will offer you refund options in the re-booking process online.
  • Log in to your (reservation owner) WIZZ Profile and request WIZZ credits for the full value of your payment for the cancelled or changed flight, plus 20% of the fare paid for the cancelled or changed flight to your WIZZ Account. Such travel credits can be used towards the purchase of any WIZZ flight or\services in the future. Later you will be able to request the 100% refund based on your original payment method instead of WIZZ credits if you wish (subject to payment method type restrictions), in this case please note that you will not be eligible to receive the aforementioned extra 20%.

If you experience any difficulties with the above, please contact the Wizz Air Call Centre.