Information & Services

We can issue an invoice for the flight only. If you require a receipt or invoice for other services that were paid by you together with the flight ticket, but are not performed by Wizz Air (e.g. travel insurance, bus or taxi transfer, airport handling) then please contact the service providers directly.

We can only issue an invoice to you for flights that you purchased directly from us. If you made your reservation at a travel agency or via a third-party website, the invoice will have to be issued to you by the ticket seller.

Even though you have the possibility to choose a currency for payment other than the currency of the departure city, the invoice will be issued in the original currency of the reservation (i.e. not in the payment currency).

Contact us if you have invoice problems:

• submit a claim through our site
• call the Wizz Air Call Centre

We will do our best to process your request within 30 days from the receipt of your claim.

Wizz Air Hungary issues electronic invoices and sends these to its customers via email. The PDF file attached to the email is the electronic original invoice issued by Wizz Air Hungary.

Based on the relevant Hungarian legal regulations (2001/XXXV Act on Electronic Signature; 2000/C Act on Accounting; 23/2014. Ministry for National Economy decree), a company is allowed to issue its invoices also in electronic form. The electronic invoice is a file of special format which contains the image of the traditional invoices issued by Wizz Air Hungary as a PDF document (complying with the Hungarian invoice format requirements as specified in the 2007/CXXVII VAT Act) and (inside the PDF file) the advanced electronic signature and timestamp of the invoice created with PKI (Public Key Infrastructure) technology, in line with the Hungarian regulations mentioned  above. The signature is made on behalf of Wizz Air Hungary and is equipped with the "qualified business certificate" of a qualified certifier engaged for this by Wizz Air Hungary. The electronic invoice file includes all the information necessary to validate the certificate attached to the signature and the timestamp of the invoice.

The recipient is obliged to store the electronic invoice in electronic format – similar to paper invoices – if the invoice is to be used for bookkeeping purposes.

In order to access, verify the origin and the authenticity of the electronic invoice, you need to install Adobe Reader 9 or any newer version. Please contact your system administrator should any issues arise in terms of such install.