Frequently Asked Questions Booking information How to book Is it safe to book a ticket online? Can I book connecting flights? I had almost finished the booking when I received the message "Session Expired". What does it mean? What should I do if two passengers within one reservation have the same name (e.g. father and son)? My partner and I just booked a flight but we will have gotten married by the time we travel and the booking contains my wife’s maiden name. What shall we do? Children and infants How can I travel with my child? Are infants entitled to a baggage allowance? Can children under 14 travel alone? How can I take an infant car seat on board? Payments What should I do if my credit card was rejected? When is my booking confirmed? What forms of payment does Wizz Air accept? When do I have to transfer the money if I pay by bank transfer? How do I know if Wizz Air received my bank transfer payment? I booked a flight and the amount debited from my credit card is incorrect. What shall I do? Why is a different amount charged on my credit/debit card than the final price on my booking confirmation? I booked yesterday but the fares are cheaper today. How can I claim the difference? I reserved a flight requesting bank transfer payment, but I would like to change this and pay by credit card instead. Is it possible? Check-in and boarding Do I have to print the confirmation e-mail or my travel plan and present it during check-in? I provided my national ID number during online check-in and printed my boarding pass. Can I travel with my passport instead? I did not have to provide travel document details during my online check-in. Why? I tried to check in online but couldn't. What shall I do? I tried to check in using my mobile app, but it says that the airport cannot accept mobile boarding cards yet. What should I do? Do I always have to pay for airport check-in? I booked an extra seat for my musical instrument. Can I check in online? Does my small child need to be checked in? How do I check in my baggage at the airport if I already checked in online? Can I make changes to my reservation or purchase services after I checked in online? Changing your reservation Can I make changes to my reservation? I mixed up my first name and last name on the booking. Is it a problem? How do I cancel my reservation? Can I add more passengers to my reservation? Can I add an infant or a child to my booking? We are travelling in a group and some of us would like to change the date of our flights. How can we do that? How can I add services online to an existing booking? Group bookings When do I have to provide you with passenger names? Travel information Baggage How many pieces of baggage can I check in? Can I get a refund on my unused checked baggage fee? I already have a reservation. How can I buy additional pieces of baggage? Is checked-in baggage included in the price of my flight? I booked a large cabin bag but I need a larger bag. Can I upgrade to checked-in baggage? I booked a checked-in baggage. Can I change it to a large cabin bag? I booked a heavy (32 kg) check-in bag and I would like to add another, light checked-in baggage (23 kg) for the same flight. How can I do that? Can I carry a small handbag or my laptop bag as well as my cabin baggage? Can I carry liquid in my cabin bag? How can I carry my medication? Can I carry my pet on Wizz Air flights? How can I carry fragile items such as kitchenware or items of an unusual shape or size? What should I do if my baggage has been damaged during the journey? What should I do if my baggage is lost? I left my belongings on board. Who should I contact? Seat allocation How can I select my seat? Which seats can I select from? Wizz Air changed my flight. What happens to my selected seat? I changed my flight. What happens to my selected seat? Where are my seats located on the aircraft? Special assistance How can I receive special assistance? Travel documents What documents do I need to bring? My passport will expire before my return flight. What shall I do? Onboard services What kind of meals do you provide? Travelling with infants and babies Is there a special place for infant car seats onboard the aircraft? Will cabin crew help me installing the car seat? Prices & discounts Refunds and Compensations How can I submit a claim? My flight was changed by Wizz Air. What should I do? Billing guide Do I receive an invoice? Wizz services WIZZ Discount Club How can I get notified about special deals and promotions? How can I get a WIZZ Discount Club membership? Wizz Account I can't log in, what should I do? I can't find my booking. Why is that? I made a mistake during the registration process. What should I do? How can I top up my WIZZ Account balance? How can I top up my WIZZ Account balance?