Frequently Asked Questions Top Questions Which transactions are charged with the Call Centre Transaction Fee? Can I make changes to my reservation or purchase services after I checked in online? Can I carry a small handbag or my laptop bag as well as my cabin baggage? Wizz Air changed my flight. What happens to my selected seat? How can I submit a claim? How can I get a WIZZ Discount Club membership? Booking information How to book Is it safe to book a ticket online? Can I book connecting flights? I had almost finished the booking when I received the message "Session Expired". What does it mean? What should I do if two passengers within one reservation have the same name (e.g. father and son)? My partner and I just booked a flight but we will have gotten married by the time we travel and the booking contains my wife’s maiden name. What shall we do? Which transactions are charged with the Call Centre Transaction Fee? Children and infants How can I travel with my child? Are infants entitled to a baggage allowance? Can children under 14 travel alone? How can I take an infant car seat on board? Payments What should I do if my credit card was rejected? When is my booking confirmed? What forms of payment does Wizz Air accept? When do I have to transfer the money if I pay by bank transfer? How do I know if Wizz Air received my bank transfer payment? I booked a flight and the amount debited from my credit card is incorrect. What shall I do? Why is a different amount charged on my credit/debit card than the final price on my booking confirmation? I booked yesterday but the fares are cheaper today. How can I claim the difference? I reserved a flight requesting bank transfer payment, but I would like to change this and pay by credit card instead. Is it possible? Check-in and boarding Do I have to print the confirmation e-mail or my travel plan and present it during check-in? I provided my national ID number during online check-in and printed my boarding pass. Can I travel with my passport instead? I did not have to provide travel document details during my online check-in. Why? I tried to check in online but couldn't. What shall I do? I tried to check in using my mobile app, but it says that the airport cannot accept mobile boarding cards yet. What should I do? Do I always have to pay for airport check-in? I booked an extra seat for my musical instrument. Can I check in online? Does my small child need to be checked in? How do I check in my baggage at the airport if I already checked in online? Can I make changes to my reservation or purchase services after I checked in online? Changing your reservation Can I make changes to my reservation? I mixed up my first name and last name on the booking. Is it a problem? How do I cancel my reservation? Can I add more passengers to my reservation? Can I add an infant or a child to my booking? We are travelling in a group and some of us would like to change the date of our flights. How can we do that? How can I add services online to an existing booking? Group bookings When do I have to provide you with passenger names? Travel information Baggage How many pieces of baggage can I check in? Can I get a refund on my unused checked baggage fee? I already have a reservation. How can I buy additional pieces of baggage? Is checked-in baggage included in the price of my flight? I booked a large cabin bag but I need a larger bag. Can I upgrade to checked-in baggage? I booked a checked-in baggage. Can I change it to a large cabin bag? I booked a heavy (32 kg) check-in bag and I would like to add another, light checked-in baggage (23 kg) for the same flight. How can I do that? Can I carry a small handbag or my laptop bag as well as my cabin baggage? Can I carry liquid in my cabin bag? How can I carry my medication? Can I carry my pet on Wizz Air flights? How can I carry fragile items such as kitchenware or items of an unusual shape or size? What should I do if my baggage has been damaged during the journey? What should I do if my baggage is lost? I left my belongings on board. Who should I contact? Seat allocation How can I select my seat? Which seats can I select from? Wizz Air changed my flight. What happens to my selected seat? I changed my flight. What happens to my selected seat? Where are my seats located on the aircraft? Special assistance How can I receive special assistance? Travel documents What documents do I need to bring? My passport will expire before my return flight. What shall I do? Onboard services What kind of meals do you provide? Travelling with infants and babies Is there a special place for infant car seats onboard the aircraft? Will cabin crew help me installing the car seat? Prices & discounts Refunds and Compensations How can I submit a claim? My flight was changed by Wizz Air. What should I do? Billing guide Do I receive an invoice? Wizz services WIZZ Discount Club How can I get notified about special deals and promotions? How can I get a WIZZ Discount Club membership? WIZZ Account I can't log in, what should I do? I can't find my booking. Why is that? I made a mistake during the registration process. What should I do? How can I top up my WIZZ Account balance? Contact Contact us How can I contact the Wizz Air Call Centre?