(Last updated: 12 March 2021 – v1.0)
The purpose of this short Privacy Notice (“Privacy Notice”) is to describe our Chatbot’s data processing.
Joint Controller and Wizz Air’s Data Protection Officer
WIZZ Air Hungary Ltd. (seat: Laurus Offices, Kőér street 2/A, Building B, H-1103, Budapest, Hungary; “Wizz Air”, “we”, “our” or “us”). Wizz Air has appointed a data protection officer and please refer to the relevant section in the Full Privacy Notice.
Purposes and Legal Basis for Processing Your Personal Data
Wizz Air processes your personal data for the purposes identified below.
1. Responding to your queries and requests: the purpose of processing your personal data is to respond to your queries and requests to us; for this purpose, we rely on our legitimate interest.
2. Improving our Chatbot: we may process your data based on your consent to analyse your conversation with our Chatbot and improve the natural language processing algorithms. Consequently, it helps us to converse more naturally with you.
3. Chatbot marketing messages: if you consent, we may send you direct electronic messages, including surveys and other electronic marketing communication on the Chatbot services.
Who May Have Access to Your Personal Data?
Our staff may have access to your personal data on a “need-to-know” basis. We may engage other persons and third parties to provide services to us and courts, government bodies or other authorities may require us to disclose your data to them. If we transfer your personal data abroad, we will secure the adequacy of such data transfer.
You have the right to access, rectify or delete your data, as well as, on certain occasions, to object to the use of your data, in addition to other rights, and you have the right to data portability as detailed in the Full Privacy Notice.
When the processing of your personal data is based on your consent, you can withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
You have the right to object to the processing of your personal data for any reason relating to your situation, and in this case, we may not be able to process your personal data and provide our services.
Full Privacy Notice
For more information, please refer to our Full Chatbot Privacy Notice.