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Information & Services

On-time Guarantee

On time guarantee

One-hour delay? No worries!

With On-time Guarantee, if your flight arrives at your destination with a delay of 1 hour or more, or if it was cancelled, you will receive €100 WIZZ credit that you can use for 90 days.


The On-time Guarantee covers all types of delays and cancellations, even those caused by events outside of our control such as weather conditions or strikes.

The delay is calculated based on the arrival time of the aircraft.

The money will be automatically credited to your WIZZ Account within 7 days of the affected flight.

Not valid for flight delays and cancellations which customers were notified about at least 48 hours in advance. Not valid in the case of a flight change if the departure of the new flight is within 48 hours of the original flight.