Information & Services

On-time Guarantee

On time guarantee

One-hour delay? No worries!

With On-time Guarantee, if your flight arrives with a 1-hour or longer delay, or if it was cancelled, you will receive €100 WIZZ credit.

Accordions

The On-time Guarantee covers all types of delays and cancellations, even those caused by events outside of our control such as weather conditions or strikes.

The delay is calculated based on the landing time of the aircraft.

The money will be automatically credited to your WIZZ Account within 7 days of the affected flight.

Not valid for flight delays and cancellations about which customers were notified at least 48 hours in advance.