Information & Services

Special assistance for disrupted flights and passengers with disabilities

If you require special assistance

you need to inform Wizz Air

at least 48 hours before the

scheduled departure time.


you can call us any time for support on numbers below


If there is reasonable doubt that you can complete the flight safely, without requiring assistance during the flight, we reserve the right to require a medical certificate confirming your fitness to travel by air. This must contain explicit medical approval for your carriage by air.

Frequently asked questions

Frequently asked questions

In order to make your journey safe and comfortable, you need to inform Wizz Air at least 48 hours before the scheduled departure of the flight about your physical disability or reduced mobility, or any other condition that may require medical care.

Your request can be made online during the booking process or by contacting the Special Assistance Call Centre. We recommend calling us on the day you make the reservation.