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Information & Services

Contact us

Accordions

  • If you wish to know the status of your upcoming flight taking place today or tomorrow morning, please use the Flight Status Check. For later flights please check the respective booking in your WIZZ Account or use the chatbot.
  • If you need to know the travel restrictions and our operated routes, please use Travel Planning Map.
  • If you wish to know country-specific travel information, please check the Travel Restrictions Per Country page.
  • The easiest and cheapest way to change your booking is by doing it online in your WIZZ Account. You may modify or cancel your flight, change name, change passenger type (adult or child), change date of birth, request special assistance, add extra services up to 3 hours before the scheduled departure. Please click on “Details” under respective booking and select “Make changes” after.
  • If you cannot find your booking in your Account, it's possible that you were logged in and booked your flights using a different profile. Please try searching your booking by the confirmation code (6-digit code). Please click on Check-in & Bookings on the top of the page.
  • Please note that additional fees may apply if you ask our Call Centre agents to make for you the booking changes that are available online.
  • If you made a reservation via a travel agency or a third-party website, please contact them directly. More information here.
  • If your flight was changed or cancelled by Wizz Air, you may:
    1. Check the delay/cancellation email sent by us previously to see your available options. Please note that the email will be sent to the email address used for the booking creation.
    2. Log in to your WIZZ Account you have used for the reservation creation and see available options after clicking on the relevant booking.
    3. Check the Delays & Cancellations page to see generally available options.
  • If you made a reservation via a travel agency or a third-party website, please contact them directly to manage changes in your booking. More information here.
  • Please note that the Call centre or Live chat agents cannot advise about the status of a refund in progress (if you requested it via your WIZZ Account or though Customer Service agent).
  • If you requested a refund and the money still have not arrived in your account after 10 days, you may:
    1. Make sure that your booking was not made via a travel agency or a third-party website. If the booking was made not with Wizz Air directly, then the funds could arrive to the travel agency’s bank account. Please contact your travel agency directly to request information and your money. More information here.
    2. Check if the refunded amount was uploaded to your Account in the form of WIZZ Credits.
    3. Consult with your bank in case if the refunded amount got blocked or revoked.
  • For issues with voluntarily refunds or refunds due to cancellations/flight changes by Wizz Air, please use Virtual Assistant Amelia (type in “Refund”) or check the Refund page.
  • For refunds of third-party services, please contact the service provider directly (e.g., hotels, car rental, airport parking). Please see more information and contact details on Partner services page.
  • Please use our virtual assistant Amelia to get advice about your specific payment issue. Type in “Payment”, select “Help with payment” button and follow the steps described there.
  • If you wish to know the status of your claim, please check it in your Wizz Account’s Claim section.
  • Our team is doing their best to process all the claim as soon as possible. However, if more than 30 days passed since your last email, we advise you to check the Spam folder of your mailbox or reply using the initial email thread with our Customer Relations Team to support our team to identify your already opened claim faster.
  • During the peak seasons, we experience an increased number of incoming claims, so it might longer than usual to respond. Thank you for your patience!
  • If the booking was made not with Wizz Air directly, please contact the travel agency or a third-party website that owns the reservation. You have two options:
    1. Ask the travel agency to log into the account, with which the booking was made, and modify, rebook, or refund your flight on your behalf.
    2. Contact the travel agency and request the following data:
  • Confirmation code (6-digit code)
  • Email address (can be different from what you used on the third-party website)
  • Phone (can be different from what you used on the third-party website)
  • Four last digits and expiry date of the card used for payment (can be different from what you used on the third-party website)
  • After that you may contact us and modify, rebook, or refund your reservation.
  • Unfortunately, without this data we cannot validate the booking owner and modify/rebook reservations made through third parties.

Find out about other benefits of booking directly with Wizz Air here.

amelia_chatbot

Meet our virtual assistant, Amelia, who is happy to provide you 24/7 information about booking, flight status, baggage and WIZZ services. Give it a try!

Your questions and feedback help our assistant learn and improve continuously so that it can offer you an even better service next time.

Just click the amelia-chatbot-button-icon button in the bottom right corner of the page to start a conversation! Talking to Amelia is by far the fastest way to get all the information you need for your travels.

Possible longer waiting times for calls, chats, and claims

During the peak season, the response time for calls, chats, and claims might be longer than usual. To get support faster we advise to use self-service options available in you WIZZ Account on the website or at WIZZ App.

We encourage you to consult with the information on this page, on FAQ page, or with our virtual assistant Amelia to get an advice and guidelines on how to solve your specific request. Please note that Live Chat and Call Centre agents are not able to advise on the topics below.

  • Bank transfer payment status in case if less than 5 days since the payment have passed.
  • Lost and damaged baggage.
  • Missed flight rebooking - please contact Information/Ticketing Desk at the airport.
  • Bookings made with the third parties (websites and apps other than wizzair.com or official Wizz Mobile app). More information here.

You can contact us in different ways, depending on the subject of your enquiry.

Do you want to save time? If your query is of general nature, you’ll likely find answers in our FAQ – click here and check it out!

If you do not find an answer to your question or you have a special request, the quickest way to solve it is to call the Wizz Air Call Centre.

Bookings and purchases

You can make new reservations or purchase additional services also via the Wizz Air Call Centre.

Please note that if you contact the Call Centre to make a transaction that is also available online (purchase a ticket, or any additional service, or make a change to your booking), an additional Call Centre Transaction Fee will apply per call.This Call Center Transaction Fee is not refundable.

In certain countries you can reach the Call Centre only through premium rate numbers specific to the country you are calling from.

Select your country:

  • Albania

    0900 555 3555

    Rate per minute ALL 96.00 per minute

  • Armenia

    0036 212 111 802

    Rate per minute International

  • Austria

    0 900 400 610

    Rate per minute

  • Azerbaijan

    0036 212 111 803

    Rate per minute International

  • Belgium

    090 355 505

    Rate per minute 1.50 EUR/min

  • Bosnia - BH Telekom

    094 250 436

    Rate per minute 1.615 BAM/min

  • Bosnia - HT Mostar

    094 841 221

    Rate per minute 1.23 BAM/min

  • Bosnia - RS Telecom

    094 573 600

    Rate per minute 1.211 BAM/min

  • Bulgaria

    0900 630 14

    Rate per minute 1.20 BGN/min

  • Croatia

    060 601 014

    Rate per minute Fixed Network: 6.99 HRK/min ; Mobile: 8.41 HRK/min

  • Cyprus

    90 019 009

    Rate per minute Fixed Network: 1.523 EUR/min ; Mobile: 1.607 EUR/min

  • Czech Republic

    900 140 809

    Rate per minute 14 CZK/min

  • Denmark

    78 791 020

    Rate per minute Local rate applies

  • Egypt

    0036 212 111 301

    Rate per minute International

  • Estonia

    0036 212 111 804

    Rate per minute International

  • Finland

    060 004 225

    Rate per minute 1.52 EUR/min

  • France

    0 899 860 729

    Rate per minute 0.80 EUR/min

  • Georgia

    0036 212 111 805

    Rate per minute International

  • Germany - English calls

    090 010 002 592

    Rate per minute Fixed Network: 1.99 EUR/min ; Mobile: 2.99 EUR/min. If your query is related to an existing booking please contact us via the Wizz Air Call Centre Existing bookings number available in the Contact Us Page.

  • Germany - German calls

    090 010 002 591

    Rate per minute Fixed Network: 1.99 EUR/min ; Mobile: 2.99 EUR/min. If your query is related to an existing booking please contact us via the Wizz Air Call Centre Existing bookings number available in the Contact Us Page.

  • Germany - Hungarian calls

    090 010 002 595

    Rate per minute Fixed Network: 1.99 EUR/min ; Mobile: 2.99 EUR/min. If your query is related to an existing booking please contact us via the Wizz Air Call Centre Existing bookings number available in the Contact Us Page.

  • Germany - Polish calls

    090 010 002 593

    Rate per minute Fixed Network: 1.99 EUR/min ; Mobile: 2.99 EUR/min. If your query is related to an existing booking please contact us via the Wizz Air Call Centre Existing bookings number available in the Contact Us Page.

  • Germany - Romanian calls

    090 010 002 594

    Rate per minute Fixed Network: 1.99 EUR/min ; Mobile: 2.99 EUR/min. If your query is related to an existing booking please contact us via the Wizz Air Call Centre Existing bookings number available in the Contact Us Page.

  • Greece

    9 011 400 693

    Rate per minute Fixed Network: 1,56 EUR/min ; Mobile: 1,58 EUR/min

  • Hungary

    0 690 900 555

    Rate per minute 250 HUF/min

  • Iceland

    0036 212 111 806

    Rate per minute International

  • Israel

    1 901 727 200

    Rate per minute 4 ILS/min

  • Israel

    01 535 220 301 082

    Rate per minute 4 ILS/min

  • Italy

    8 958 954 416

    Rate per minute Fixed Netwok: 0.12/call + 1.22 EUR/min

  • Kazakhstan

    0036 212 111 807

    Rate per minute International

  • Kosovo

    0036 212 111 808

    Rate per minute International

  • Latvia

    90 200 955

    Rate per minute 1.29 EUR/min*

    *Plus your phone company’s ‘Access Charge’.

  • Lithuania

    890 094 000***

    Rate per minute 1.45 EUR/min

    ***LITHUANIA: Please note that the number is accessible only from landlines and prepaid mobiles

  • Malta

    0036 212 111 809

    Rate per minute International

  • Moldova

    0036 212 111 810

    Rate per minute International

  • Montenegro

    0036 212 111 811

    Rate per minute International

  • Morocco

    0036 212 111 812

    Rate per minute International

  • Netherlands

    09 003 637 385

    Rate per minute 1.00 EUR/min*

  • North Macedonia

    059 050 224

    Rate per minute 53.10 MKD/min *

  • Norway

    82 077 315

    Rate per minute 14.00 NOK/min + 0.59 NOK/call

  • Poland

    0048 703 703 803

    Rate per minute 4.92 PLN/min *

  • Portugal

    707 500 209

    Rate per minute Fixed Network: 0.1 EUR/min; Mobile: 0.25 EUR/min

  • Romania

    0 900 310 020

    Rate per minute 1.19 EUR/min

  • Russia

    78 095 055 505

    Rate per minute 70.8 RUB/min

  • Serbia

    0 900 232 321

    Rate per minute 60 RSD/min *

  • Slovakia

    0 900 505 400

    Rate per minute 1.20 EUR/min * , Mobile: 1.00 EUR/min

  • Slovenia

    090 100 206

    Rate per minute 1.29 EUR/min

  • Spain

    807 403 169

    Rate per minute 1.21 EUR/min; Mobile: 1.57 EUR/min

  • Spain-callers from Catalonia

    937 370 069

    Rate per minute Local rate applies

  • Sweden

    09 001 112 035

    Rate per minute 15.00 SEK/min *

  • Switzerland

    0 900 555 626

    Rate per minute 1.50 CHF/min *

  • Turkey

    08 503 901 948

    Rate per minute Local rate applies

  • Ukraine

    00380 893 202 533

    Rate per minute Local rate applies

  • United Arab Emirates

    02 235 1351

    Rate per minute Local rate applies

  • United Kingdom

    09 057 070 000

    Rate per minute 1.45 GBP/min *

    *Plus your phone company’s ‘Access Charge’.

Costs

  • €15.00 Call Centre Transaction Fee is charged per transaction for requests that are also available online
  • Calls from mobile networks may be charged at higher rates
  • Access to premium rate numbers may be blocked from certain lines and cannot be called from abroad

Passengers contacting us about Special Assistance services or those that have had their flights disrupted are not charged the Call Centre Transaction Fee.


Call Centre’s opening hours

All opening hours of call centres are according to each country’s respective time zone, example: Hungarian call centre 9AM to 6PM opening hours will be according to Hungarian current time zone.

English

Monday

00:00-24:00

Tuesday

00:00-24:00

Wednesday

00:00-24:00

Thursday

00:00-24:00

Friday

00:00-24:00

Saturday

00:00-24:00

Sunday

00:00-24:00

Hungarian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

09:00-18:00

Sunday

09:00-18:00

Bulgarian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

French

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

German

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Italian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Polish

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Romanian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Russian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Spanish

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Ukrainian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Arabic

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Group Desk

Monday

10:00-18:00

Tuesday

10:00-18:00

Wednesday

10:00-18:00

Thursday

10:00-18:00

Friday

10:00-18:00

Saturday

CLOSED

Sunday

CLOSED


A special assistance call centre is available with local rate numbers for enquiries regarding special assistance services only.

Please note that general booking enquiries will not be answered on this line.

For all queries regarding group bookings, please contact our Group Desk.

Opening hours: Monday - Friday 10 a.m. - 6 p.m. Central European Time

The Group Desk can be reached through the Wizz Call Centre - press 0 to get connected to the Group Desk.

Press enquiries are handled by country. Please choose the appropriate email address depending on the subject and language of your enquiry!


Financial Media enquiries


Wizz Air Holdings Plc
Laurus Offices | Kőér street 2/A | Building B | H-1103 | Budapest, Hungary

Tamara Vallois
Email: communications@wizzair.com

To advertise in WIZZ inflight magazine:

To advertise on WIZZ boarding passes:


Should you experience any technical difficulties regarding the premium rate numbers, please contact the network operator.

Please note that these contact details are intended for the purpose of reporting a technical failure of premium rate phones only! If you can not access premium rate numbers on your phone, please contact your telephone service provider.


Comnica Kft.

Address: Budapest, Mohai út 38, 1119

Technical problem reporting line: +443300270091


We are able to answer your questions in technical matters only.

Airline-related matters, such as booking requests, customer service enquiries or complaints, will not be handled by Comnica Kft.

You can easily check the status of your claim in your Wizz Account’s Claim section.

If the status of the claim is Active, it means that the Customer Relations team will get back to you with an answer within 30 days. If the status of your claim is closed, then the claim consideration was complete.

All the claims are processed in the order they have been received. However, if more than 30 days passed since your last email, we advise you to check the Spam folder of your mailbox or reply using the initial email thread with our Customer Relations Team to support our team to identify your already opened claim faster.

In the peak seasons, we experience an increased number of incoming claims, so it might take longer than usual to respond. Apologies for any inconveniences!

It might take up to 30 days to respond to your enquiry, therefore, in urgent cases, we recommend using your WIZZ Account to manage your booking or obtain information about your flight or talk to our virtual assistant Amelia. If your request could not be solved via the self-service, please contact our Live chat agents.

If you have any complaints, please submit a complaints form!

If you are not satisfied with the handling process or the outcome of your complaint you can submit your claim at Online Dispute Resolution (ODR) platform.

For more information please check http://ec.europa.eu/consumers/odr/

Please indicate odr@wizzair.com e-mail address when filling trader details on ODR platform. Please note that this e-mail address is used only for complaints submitted on above mentioned ODR platform, other complaints or e-mails received will not be handled.

Or, alternatively, you can refer your complaint to AviationADR.

You will need to refer your complaint to them within 12 months after our final response. Their details are as follows:

Website: www.cdrl.org.uk

Email: Aviation@cdrl.org.uk

Tel: 44 (0) 203 540 8063

If your query is related to an existing booking you can contact the Wizz Air Call Centre at domestic rates when calling from the following countries. For exact rates, please consult your phone service provider.

COUNTRY LOCAL NUMBER
United Kingdom0330 977 0444
Hungary+36 1 755 5240
Germany0 800 1806 542
Netherlands020 262 5762
Norway21 40 56 63
Spain900 670 781
Austria0720 775 467
France04 26 83 73 04
Italy0036 1677 7521

These numbers only handle inquiries about existing bookings. Have your confirmation number, passenger details, route and date of your flight at hand! This number deals with queries regarding existing bookings only.

Wizz Air offers domestic and international charter flights. This service provides ultimate flexibility for organizations looking to carry groups of up to 239 passengers, with the peace of mind of being able to choose the service, route and schedule that best suits their needs. Whether its transporting employees for business meetings, flying sports teams between tournaments or returning stranded tourists back to their home country, the charter service provides a convenient and customizable solution for any large group.

For aircraft charter requests, please write us at special.flights@wizzair.com. We kindly ask you to use English only.

We appreciate you only utilize the platform for full aircraft charter requests and not for individual demands or general information.

This web claim form shall be used for all flight delay, cancellation and other type of claims submitted by claim management companies, lawyers or law firms, on behalf of passengers, or claims assigned to them by passengers.

This new claim process has been established to enable a more efficient claim submission and claim handling process for the above referenced cases.

If you have any complaints, please submit a complaints form!