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Compliments and complaints

Dear Customer,

As a result of travel restrictions imposed to prevent the spread of the COVID-19 pandemic we have been forced to cancel an unprecedented number of Wizz Air flights, impacting millions of passengers. We are currently working on the launch of an automated solution that would allow a smooth handling of your claims, which will be available by April 14th, 2020.

As a result, our dedicated staff and agents are currently unable to process your request. We apologise for the inconvenience.

Please visit our claims site again after 14th April, 2020. If you are looking for coronavirus related cancellation information please click here. For any other inquires please check our Frequently Asked Questions section on our website.

We would like to reassure all of you that even if it might take longer than usual, all submitted claims and refund requests after the flight(s) cancelled by Wizz Air will be handled. At the same time in order to speed up the refund process we are uploading 120% of the original fare in WIZZ credits to your WIZZ accounts automatically or upon your request.

Although it is beyond Wizz Air’s control, we trust that you understand that these are unique and challenging circumstances and that our staff is working day and night to deliver you the automated services.

Thank you,