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Compliments and complaints

We are always happy to help and you can count on us doing our best to solve all problems you might encounter.

Due to the peak season, the claim processing time might be longer than usual. To get support faster, we advise to use self-service options available in you WIZZ Account on the website or at WIZZ App or ask Amelia, our virtual assistant, who will be able to answer your questions or provide the guidelines. Please also read the FAQ – there is a good chance, that you will find the answer you are looking for and save yourself the time of waiting for our reply.

You can easily check the status of your claim in your Wizz Account’s Claim section.

Our team is doing their best to process all the claim as soon as possible. However, if more than 30 days passed since your last email, we advise you to check the Spam folder of your mailbox or reply using the initial email thread with our Customer Relations Team to support our team to identify your already opened claim faster. Thank you for your understanding!

It makes our colleagues especially proud and grateful to hear about your good experiences too! Please share your compliments as well as concerns if you have any!