Wizz Air, the largest low-cost airline in Central and Eastern Europe, announced today that, as a result of the Bosnian government decision to temporarily close all airport borders for commercial passenger flights, the airline suspended its Budapest-Sarajevo route starting from 30 March until 15 April.
Bosnia and Herzegovina has imposed strict conditions on travel to minimise the spread of COVID-19 pandemic. These restrictions are currently open-ended and Wizz Air continue to closely monitor developments for any change to their status. Wizz Air previously announced it has suspended all of its flights from and to Tuzla initially 30 April 2020.
Passengers with bookings affected by flight suspensions will be automatically informed via e-mail, in case the customers booked directly on wizzair.com or via the airline’s mobile app. 120% of the original fare will automatically be uploaded to the customer’s WIZZ account, with the amount to be used in the next 24 months for the purchase of Wizz Air products and services. Passengers can also opt for a cash refund – which will take longer to complete – and will be informed about the necessary steps for a bank transfer or transfer to a bank card in a separate e-mail. In this case, customers will be eligible for only 100% of the original fare. Passengers who made their bookings via travel agencies – including online travel agencies – should get in touch with the company from which they purchased their tickets.
Wizz Air sincerely apologizes for the disruptions the airport closures could bring to the customers and assures that safety and well-being of its passengers and crew remains the airline’s top priority.