Wizz Air, the largest low-cost airline in Central and Eastern Europe, has announced today that, in a result of Kyiv International Airport’s prolonged closure due to extended Ukrainian Government’s restrictions, the airline has suspended its IEV operations until May 1, 2020.
Passengers with bookings affected by flight suspensions will be automatically informed via e-mail, in case the customers booked directly on wizzair.com or via the airline’s mobile app. 120% of the original fare will automatically be uploaded to the customer’s WIZZ account, with the amount to be used in the next 24 months for the purchase of Wizz Air products and services. Passengers can also opt for a cash refund – which will take longer to complete – and will be informed about the necessary steps for a bank transfer or transfer to a bank card in a separate e-mail. In this case, customers will be eligible for only 100% of the original fare. Passengers who made their bookings via travel agencies – including online travel agencies – should get in touch with the company from which they purchased their tickets.
Although it is beyond Wizz Air’s control, the airline apologizes for the inconvenience the airport’ closure and thus the flights cancellations might have caused and assures that claim handling and refunding remains a superior priority.