Corporate Social Responsibility
Wizz Air knows that the aviation industry has a responsibility to take steps to minimise its effects on the environment. The airline’s business model, which continuously assesses and implements innovative technologies, also has a big focus on decreasing the environmental footprint.
A young and efficient fleet
Since its very first flight in 2004, Wizz Air has always operated the Airbus A320 family of aircraft and currently operates one of the youngest and most efficient fleets in Europe.
The Airbus A321ceo, which WIZZ introduced in November 2015, is the most efficient single aisle aircraft with the lowest fuel consumption per seat in its category. It also delivers lower CO2 emissions and lower noise levels.
In early 2019, delivery of 256 Airbus A320 and A321neo aircraft will start. These new, latest-technology aircraft expect to deliver a fuel burn advantage of 16% per seat compared to even the A321ceo, translating to a cut in carbon emissions by over 3,600 metric tonnes per aircraft per year, and will also cut Wizz Air’s aircraft noise footprint by up to 75%.
A major contribution to the efficiency of our fleet is the use of sharklets, a type of Airbus blended winglet devices that reduce interference drag at the wing. On average, the use of sharklets may result in an annual saving of 900 tonnes of CO2 per aircraft according to Airbus. In April 2018, over 60% of Wizz Air’s fleet was equipped with sharklets. By 2024, 100% of the WIZZ fleet will be equipped with sharklets.
Operating with high load factor and introducing eco-friendly initiatives
One of the biggest ways that Wizz Air can reduce each customer’s environmental footprint is by ensuring that its aircraft fly with as many passengers on board as possible. This is referred to as the “load factor”. The airline has continuously improved its load factor over the past few years, with an average load factor in the 2018 financial year of 91.3%, increasing from 90.1% in 2017. The airline targets to increase this by 1% during the 2019 financial year.
In addition, Wizz Air is continuously researching initiatives to reduce fuel consumption, making sure it operates in as environmentally friendly a way as possible. Since 2012, the airline implemented several projects and initiatives, including the improvement of economic flying speed, descent optimization and zonal drying, which add up nearly 100,000 tons reduction of CO2 emissions per year, or over 3% per aircraft per year.
Wizz Air’s carbon emission
As a result of the numerous fuel-saving initiatives, Wizz Air is proud to have one of the lowest emission rates in European airline industry. In the 2018 Financial Year, carbon emissions per passenger kilometre were 59.9 grams, down from 61.5 grams in the prior financial year.
Wizz Air’s operations can affect many people’s lives - those of colleagues, passengers and residents of the communities it serves. The airline offers the lowest possible fares to give everyone the opportunity to fly, and provides outstanding career development support and opportunities for both current and future WIZZ employees. Wizz Air strongly believes that its team is its greatest asset.
An engaged, diverse WIZZ Team
On 31 March 2018, Wizz Air employed over 3800 employees of more than 45 different nationalities. Since its foundation in 2003, the company has treated existing and potential employees equally, regardless of anything not related to their professional abilities and irrespective of their race, gender or age.
Wizz Air’s culture is something of which the company is very proud. At its very heart is a common understanding of Wizz Air’s corporate values, which reflects the engagement of every colleague: Inclusivity, Positivity, Dedication and Integrity. These values underpin Wizz Air’s identity and ambition, as well as those of the WIZZ team.
Wizz Air doesn’t want to be just a great airline, but also a great airline to work for. In order to measure and improve the satisfaction of its employees, the company conducts a regular employee engagement survey to review major employment related topics. The survey carried out in January 2018 had a participation rate of over 70%, and showed that Wizz Air’s employees are highly engaged (79% satisfaction, 21% higher than the average engagement rate measured in Europe).
Based on the feedback, Wizz Air continuously looks to implement new initiatives to better the work experience of its employees. The company introduced a bigger variety in roster patterns for the Flight Crew and created a recognition program for Cabin Crew, amongst many other improvement projects. Wizz Air offers a competitive salary, discounts and occasional free tickets for travel, as well as rewards for exceptional performances.
Recruiting and developing talents
Wizz Air is continuously recruiting people who are passionate about the aviation industry. As the company continues to grow at an unprecedented rate, an average of 3.2 new colleagues are hired every day. Wizz Air strongly invests in the recruitment of talented pilots, via a Wizz Air Cadet Program in partnership with BAA training, and its very own Wizz Air Pilot Academy.
The company also focusses on the development of its existing office employees, through a structured Training & Development program and Talent Management process, providing a formal, systematic evaluation based on agreed performance goals and a greater focus on each employee’s potential to develop their career.
Supporting surrounding communities
As the largest low-cost carrier in Central and Eastern Europe, Wizz Air offers customers across Europe the opportunity to travel at low fares across its network of over 600 routes, many of which did not exist before. Additionally, Wizz Air is often the first to offer low fare flights in certain regions, introducing an overall fare decrease in the market and giving millions of people new chances to travel, be it to visit family abroad or to broaden their horizons as tourists or students on international exchange programs. However, Wizz Air understands that affordable air travel is not enough to change the world. That is why the airline supports its colleagues’ efforts to work on a variety of local charitable activities in the WIZZ network, ranging from blood donation to charity collections and school visits by the crew.
With its annual WIZZ Youth Challenge, the airline supports the personal development of young graduates all across Europe, a case study competition to develop a project or idea in a real business environment.
The airline believes that, just like affordable travel, a healthy and active lifestyle should be available to everyone. That’s why it is proud to sponsor a number of Central and Eastern European running events, such as the Wizz Air Half Marathon in Budapest.
Affordable air travel can improve the lives of many travellers, but it’s easy to forget how it can impact a city. Few things are as good for a city’s economy as direct air links – particularly when those air links are at Wizz Air’s lowest fares. As more and more people have access to affordable air travel, more travellers boost the local economy of the places they visit.
Creating job opportunities
Wizz Air not only provides job opportunities to over 3800 aviation professionals inside its organisation. Through our ever-growing network and operations, it also generates numerous new jobs at its 140+ destinations. ACI guidelines suggest that 750 on-site jobs are created for every 1 million passengers carried per year. This means Wizz Air supported the creation of over 22.000 local jobs in financial year 2018, carrying 29.6 million passengers on its low-fare routes.
Furthermore, in accordance to its ULCC model, Wizz Air chooses to outsource many supporting tasks in all levels of the organisation to local, external partners, working in close collaboration with over 5000 contracted service providers across its network.
Boosting traffic and tourism
Across Wizz Air’s network, there are several locations where no regular air services existed before Wizz Air, or where Wizz Air made a significant difference in traffic numbers. After Wizz Air opened its base in Varna, Bulgaria in 2017, the airport saw a double-digit rise in passengers’ traffic, reaching almost 2 million passengers. In North Macedonia, passenger numbers have tripled in the last ten years, and in Kutaisi, ever since the company opened its base in in September 2016, the airport’s traffic numbers have more than doubled, from 182,000 passengers in 2015 to 405,000 in 2017, with more than 75% of passengers served by Wizz Air.
Protection of honest and fair business
Wizz Air has implemented internal procedures and measures designed to ensure compliance with all relevant anti-corruption regulations. The Company’s Anti-Corruption Policy sets out the company’s principles, prohibitions and practical guidelines relating to bribery or corrupt practices, in order to avoid any corrupt or improper business practice, for which there is a zero tolerance policy, as well as the avoidance of conflicts of interest for employees. These policies are part of the mandatory annual training for all WIZZ employees, ensuring that all employees are up-to-date.
Since its first flight in 2004, Wizz Air’s number one priority has been the safety and security of its operations. Wizz Air has devoted time to ensure that its safety culture and procedures are world-class and continuously develops its processes, training programs and monitoring systems to ensure that they remain so.
Wizz Air’s Safety and Security teams are embedded in the business to ensure the robust management of the airline’s safety management system and to maintain constant and open dialogue with regulatory authorities.
Wizz Air has been registered under the International Air Transport Association (IATA), Operational Safety Audit (IOSA), the global benchmark in airline safety recognition since May 2016. The IOSA program is an internationally recognized and accepted evaluation system which assesses the operational management and control systems of an airline, using over 900 standard criteria. The 15-month IOSA certification period includes training sessions, internal gap analyses and rectifications and an independent audit by an IATA-certified organization.
As a result and recognition of the airline’s continued efforts in safety, it has been awarded the highest 7-star safety ranking from the world’s only one-stop airline safety and product rating agency, AirlineRatings.com, in October 2018. The evaluation criteria for the rating focus on important elements such as IOSA certification, FAA endorsement, condition and age of the fleet, accident history, International Civil Aviation Organization (ICAO) safety rating of the country of origin and other parameters.
A well-rested crew
Wizz Air carefully monitors the human factor of its operations, to ensure the safety of its flights. Its Crew Management system incorporates fatigue-related information into its decision-making to improve the prediction of potential fatigue. It also generates continuous reports, which are being evaluated by a dedicated team. Furthermore, a Flight Crew Fatigue Ambassador is appointed in our larger bases, who supports Base Captains to oversee the management of the crew and their well-being.
Wizz Air has a very strict policy against disruptive behaviour on board. Its crew members, as well as partnering airport handlers, are trained to monitor passenger behaviour in order to detect and prevent possible unruly behaviour and ensure a safe flight. Passengers who were involved in disruptive behaviour are put on a no-fly list. Wizz Air’s Unruly Passenger Policy is regularly revised based on evaluation of the most common issues. In an effort to further discourage unruly behaviour, in particular smoking on board, Wizz Air has started a customer communications campaign, both in airports and aircraft, as well as on its online channels.