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Important information for passengers booked to travel on disrupted flights

We sincerely apologise for the inconvenience caused by the recent cancellation of your flight.

If you no longer wish to travel and would like to apply for a refund:

If you request a refund of your affected flights please fill in and submit this form: Complaints.

If you want to transfer to another flight:

If your flight has been cancelled and you wish to transfer to another flight, you can rebook online free of charge.