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Informationen & Services

Fragen und Antworten

Fragen und Antworten

You can book a free flight to/from any of continental European countries, the UK, and Georgia.

The free tickets are available on a total of 800 routes.

The tickets can be booked starting from 11 August 2022 until 8 December 2022 or until availability lasts. The free tickets will be available for the flights departing between 15September and 8 December 2022 included.

When finalizing your booking, you will be asked to enter credit or debit card details even if the Total Price is EUR 0. This is a booking system requirement that cannot be skipped. If the Total Price is EUR 0, no money will be withdrawn from your bank account.

Please make sure that you enter your International Ukrainian Passport number in the bottom box when searching for the flight at https://wizzair.com/#/rescue.

The free tickets can be booked until availability lasts on each individual flight.

The free tickets can be booked until availability lasts on each individual flight. Please enter your International Ukrainian passport number in the bottom box when searching for the flight to ensure you enable the free tickets if still available.

The free tickets can only be booked on the website via this link: https://wizzair.com/#/rescue. Currently there is no possibility to book these via mobile app or Call Centre.

No, unfortunately we can only validate International Ukrainian passport numbers to book the free tickets. Please keep in mind that during boarding each passenger will be asked to present a valid travel document.

Wizz Air requires a valid travel document in compliance with the entry regulations introduced by the authorities of the arrival country and a boarding card for all the passengers including children and infants. Please bear in mind that some countries have introduced a simplified procedure and special entry rules for Ukrainian nationals. Please consult with authorities or official sources before travelling. Have the documents prepared before boarding as they will be checked at the airport.

If your visa or residence permit has expired, pleaseconsult with authorities or official sources before travelling and bring anyadditional documents that are allowing you to enter the destination country asthey will be checked at the airport. However, during check-in and boarding, werequire a valid travel document to be presented (International Ukrainianpassport or any other document issued by official authorities allowing totravel internationally).

Wizz Air requires a valid travel document and a boarding card for all the passengers including children and infants. It is a passenger’s responsibility to have any other travel documents, including COVID-19-related, that are required by the national authorities in the arrival country. Please consult with authorities or any official sources before travelling as many countries introduced special entry rules for Ukrainian nationals. Have the documents prepared before boarding as they might be checked at the airport.

When allowing Ukrainian nationals on board, Wizz Air complies with the entry regulations introduced by the authorities of the arrival country. Please consult with UK authorities or official sources before travelling as many countries introduced special entry rules for Ukrainian nationals, including children and infants without passports. To board the flight for most destinations, a child or infant is required to have a travel document or a birth certificate and should always be accompanied by an adult with a valid travel document.

For more information on travelling with children and infants: https://wizzair.com/en-gb/information-and-services/booking-information/children-and-infants

Yes, we will need to verify your travel documents. Customers found not being Ukrainian nationals will be charged full fare at the airport. Please arrive to the airport at least 3 hours before departure time.

Currently, only Ukrainian citizens with International Ukrainian passport can book and utilize the free tickets.

Yes, tickets can be booked by any Ukrainian citizen with an International Ukrainian passport.

One guide and assistance dog / flight can be carried at no additional cost. However, no other animals are allowed to travel on Wizz Air flights. The general rules for assistance dogs can be found at this link:

https://wizzair.com/en-gb/information-and-services/travel-information/special-assistance#accordion-travelling-with-guide-and-assistance-dogs

1 carry-on bag (40x30x20 cm) per passenger is includedfor free. Any other additional bags and services can be purchased during orafter booking. Standard fares applied.

For more information: https://wizzair.com/en-gb/information-and-services/prices-discounts/all-services-fees