Wizz Air Hungary Airlines Ltd.
Airport Business Park C2, Lőrinci út 59.
2220 Vecsés, Hungary
useful information
- Making Reservations
- Onward Flights
- Passengers Unable to Fit in a Single Seat
- Fares
- Payment
- Making changes to your reservation
- Refunds
- Itinerary
- Check-in and Boarding
- Travel Documents
- Seat Allocation, extra legroom seat and Priority Boarding
- On-board Services
- Use of Electronic Equipment on Board
- Pregnant women
- Disabled Passengers
- Wheelchair Requests
- Blind and Deaf Passengers
- Passengers Requiring Extra Oxygen
BOOKING
Making Reservations
Passengers can make reservations online (wizzair.com), through the Call Centre, via travel agents or at most airport sales desks. Passengers making reservations via the Call Centre will have to pay an additional administration fee.
Wizz Air is a ticketless airline and in no cases issues tickets. Instead, passengers will be provided with a confirmation code when making the booking. This confirmation code must be provided at the check-in desk, together with a valid photo identification document, in order to obtain a boarding card. Depending on the mean of reservation, passengers obtain the confirmation code via email (Internet booking), by post or by telephone (telephone booking via the Call Centre).
Onward flights
If you have booked an onward flight with Wizz Air, this represents a separate contract. Wizz Air does not offer a connection flight service and therefore you will need to check-in with your luggage for each separate journey. No transfer of passenger or baggage will be provided. For this reason, we do not accept liability for any onward flight passengers may miss. We strongly advise you to allow sufficient time between the scheduled time of arrival of the incoming flight and the scheduled time of departure of the onward flight.
Passengers Unable to Fit in a Single Seat
Passengers unable to fit into a single seat for any reason are required to buy additional seating at the available adult fare.
Fares
Wizz Air offers one-way fares so there is no minimum or maximum stay requirement. The fare does not include taxes, fees and charges.
Payment
Wizz Air flights can be booked and paid online with a credit card or an embossed debit card. You can also book and pay at one of our partner travel agents, by bank transfer or cash in a bank branch (if booking is done by our call centre) and at airports' sales desks. For more details please read our how to book page.
Making changes to your reservation
a) Change of flight times and routing
Passengers can change their flights' date, time and routing online, via Call Centre or travel agents up to 3 hours prior to actual flight's scheduled departure time. You will be required to pay an administration fee and any fare difference if applicable. If the available fare or the applicable taxes, fees or charges are lower for the new flight, no refund will be given.
Flights booked with one Wizz Air airline entity - Wizz Air Bulgaria (airline code 8Z), Wizz Air Hungary (airline code W6) or Wizz Air Ukraine (airline code WA) - may not be changed to flights operated by another Wizz Air airline entity. Domestic flights may not be changed to international flights and vice versa.
b) Change of Passenger Name
The reservation is not transferable. The name can however be changed via Call Centre up to 3 hours before the scheduled time of departure. You will be required to pay a name change fee. The name change fee is charged per name changed, per sector.
Refunds
Fares and fees are non-refundable.
In case of death of an immediate family member (mother, father, wife, husband, common law partner, sister, brother, grandparent, child, grandchild) of the passenger up to 30 days prior to the reserved flight's scheduled departure date, a refund may be made upon request submitted within 30 days of death provided that the death certificate is presented within 7 days of the refund request. The refund will be made in the form of cash. Only the fare and the taxes paid will be refunded.
Itinerary
An itinerary will be sent to the passenger’s email address when booking online. The itinerary includes details of booked flights and a confirmation code which uniquely identifies the booking.
Passengers booking through the Call Centre will receive an itinerary/receipt by email free of charge; or by post for an extra mailing fee.
For passengers booking flights at a Travel Agency, the itinerary will be provided by the Travel Agent.
TRAVEL CONDITIONS
Check-in and Boarding
Check-in desks open 2 hours prior to departure and close strictly 40 minutes prior to departure. Passengers who present themselves later than 40 minutes prior to scheduled time of departure will not be accepted for carriage and will forfeit their seats. No refund will be given. Passengers with special requests or special needs should be present at check-in 2 hours prior to the scheduled time of departure or we may be unable to complete the check-in procedure in time to board that passenger.
Travel Documents
Wizz Air requires all passengers to provide necessary, valid travel documents at check-in and to comply with the requirements of the country flown from, through or into. Wizz Air will not be held liable for any subsequent associated costs should the passenger be refused entry to a country due to the lack of correct passport or visa.
Seat Allocation, extra legroom seat and Priority Boarding
Wizz Air operates all aircraft in single cabin configuration and does not provide assigned seats.
However you can now book a seat with extra legroom and sit in one of the most comfortable seats in the aircraft. It can be purchased either online or later on at the airport, once that you have checked-in. If you wish to purchase this new service, click here to consult our page of service fees.
Alternatively you can purchase our priority boarding service and be one of the first on board. It can also be purchased either online or later on at the airport, once that have checked-in. If you wish to purchase this new service,
click here
to consult our page of service fees. However please note that purchasing pre-boarding does not guarantee you your preferred choice of seat as some seats may already be reserved.
Wizz Air's practice of giving priority boarding to passengers with small children and to disabled passengers remains unchanged.
On-board Services
As a low cost airline Wizz Air does not offer onboard meals. Passengers can purchase refreshments and snacks from the Wizz-café.
Use of Electronic Equipment on Board:
Use of the following electronic devices is prohibited during the whole duration of the flight:
- portable FM radio and television sets
- scanners
- cellular telephones
- remote-control appliances (including toys)
- radio transmitters and receivers
- portable video sets
- CD-, minidisk- and CD-ROM players
- CB radios
- computer printers
- laser pointers
The following electronic devices can only be used at cruising altitude:
- laptop/portable computers
- computer games
- video cameras
Use of the following electronic devices is permitted during the whole duration of the flight without any restriction:
- heart pacemakers
- hearing aids
- implanted medical devices
- electronic nerve stimulators
PASSENGERS WITH SPECIAL NEEDS
In addition to the high standard of service which Wizz Air is committed to providing to all its passengers, we offer extra attention to passengers with special needs. The policies and procedures applicable to each of these categories are covered in this section.
Passengers with special requests or special needs should be present at check-in 2 hours prior to the scheduled time of departure or we may be unable to complete the check-in procedure in time to board that passenger.
Pregnant women
Expectant mothers can be accepted up to the 34th week of pregnancy; thereafter they are refused travel. Wizz Air strongly recommends that passengers over the 28th week of pregnancy seek medical advice prior to travel. Wizz Air will not be responsible for health problems to pregnant women and/or their unborn child that may occur during or as a result of carriage by air.
Disabled passengers
Passengers shall be considered disabled when their physical, medical or mental condition requires individual attention (on embarking and disembarking, during flight, in an emergency evacuation, during ground handling) that is not normally extended to other passengers.
The Call Centre must be informed about the passenger's physical disability, reduced mobility, serious or contagious disease, and any other condition requiring medical care on the day of reservation.
Wizz Air reserves the right to require a complete medical certificate concerning the passenger's condition and fitness to travel by air, containing explicit medical approval for carriage by air, in any of the cases mentioned above. Wizz Air may require qualified medical or nursing escort if necessary.
If these requirements are not met, Wizz Air will refuse the reservation.
In case Wizz Air is unable to provide the conditions set out in the medical certificate on the aircraft it operates, Wizz Air may refuse the reservation.
Disabled passengers shall be accepted for carriage in accordance with the following rules irrespective whether a medical certificate is needed or not. In case of doubt concerning the need for such medical clearance the ground staff should consult the Medical Advisor on duty.
The number of disabled passengers (persons with reduced mobility) accepted shall not exceed 10 per flight.
Disabled passengers, who are rendered incapable of caring for themselves and cannot use aircraft toilets alone, are to be accepted for carriage only when escorted by an able adult person.
Wheelchair Requests
Passengers requiring wheelchair assistance must advise the Call Centre at the time of booking.
Wheelchairs weighing more than 60 kgs (excluding battery) or wheelchairs powered by wet cell, spillable battery can not be accepted for travel.
Dry cell, non spillable batteries can be accepted provided that the terminals are insulated to prevent accidental short circuits. The battery must be securely attached to the wheelchair.
Blind and Deaf Passengers
We provide Meet and Assistance Service, free of charge, to blind and deaf passengers. Request must be made via the Call Centre on the day of reservation.
Passengers Requiring Extra Oxygen
Wizz Air does not provide additional oxygen on board for medical cases. Passengers may carry their own oxygen provided Wizz Air receives a medical letter to confirm that the passenger is fit to travel by air and provided the passenger is accompanied by an escort.
DELAY, CANCELLATION AND CHANGE OF SCHEDULE
Delays
Should the departure of flights of 1500 kilometres or less be delayed by 2 hours or more and the departure of flights of more than 1500 kilometres be delayed by 3 hours or more you will be entitled to a refreshment/meal voucher to a value that is proportionate to the length of the delay and two telephone calls (where it is not feasible for Wizz Air to provide these telephone calls, Wizz Air will reimburse passengers for 2 reasonable telephone calls on receipt of an itemised telephone bill).
Should the delay exceed five hours, in addition to the refreshment/meal vouchers and two telephone calls as mentioned before, you will be entitled to
- re-book onto another Wizz Air flight free of charge for travel within 3 months from the date of the delayed flight; or
- cancel your original booking with a full refund (inclusive of all taxes and fees) on the affected flight and also on the return sector if applicable; or
- cancel your original booking and receive a credit for the value of 120% of the affected flight and also of the return sector if applicable (excluding the payment handling fee and the call centre fee). This credit shall be used towards any Wizz Air flight within 6 months from the date of the delayed flight.
Should the delay be caused by force majeure we shall have no further liability to you.
Cancellations
Should we cancel your flight due to reasons WITHIN the control of Wizz Air, you will be entitled to:
(i) re-book onto another Wizz Air flight, free of charge, for travel within the next 3 months. Please contact our Sales Desk at the airport to arrange the transfer of your seat;
or
or
(ii) cancel your seat and receive a full refund on the affected and return Wizz Air flights (inclusive of all taxes and fees);
or
or
(iii) cancel your seat today and receive a credit for the value of 120% of the affected and return Wizz Air flight. The credit held will be to the value of the fare, taxes and charges paid for the relevant sectors (excluding the payment handling fee and the call centre fee). You can use this credit towards any Wizz Air flight within 6 months;
and
if you are not at the point of origin of your journey, we will arrange compensation towards the cost of overnight expenses. Please stay at a hotel of your choice; our handling agent will be able to recommend hotels in the area. You must obtain all receipts for your hotel accommodation, breakfast and travel to and from the hotel. On receiving the receipts we will compensate you the value of the receipts to a maximum of EUR 70 per fare paying passenger
and
two free telephone calls (where it is not feasible for Wizz Air to provide you with these phone calls, we will reimburse you for 2 reasonable telephone calls on receipt of an itemised telephone bill);
and
compensation of
(i) EUR 250 for flights of 1500 kilometres or less if the delay in arrival at your place of destination is more than two hours.
(ii) EUR 400 for flights between 1500 and 3500 kilometres if the delay in arrival at your place of destination is more than three hours.
(iii) If you are offered a new flight and the arrival time at your place of destination does not exceed the scheduled arrival time of your booked flight by 2 hours in case of flights of 1500 kilometres or less, or less than 3 hours in case of flight between 1500 and 3500 kilometres, the amount of compensation will be reduced by 50%.
The above compensation shall not be paid if you were informed about the cancellation:
- two weeks before the scheduled time of departure (STD);
- between two weeks and seven days before scheduled time of departure and an alternative Wizz Air flight is offered to you, the departure time of which is not more than two hours before the scheduled time of departure and the arrival time is less than four hours after the scheduled time of arrival (STA);
- less than seven days before scheduled time of departure and an alternative Wizz Air flight is offered to you, the departure time of which is not more than one hour before the scheduled time of departure and the arrival time is less than two hours after the scheduled time of arrival.
If we are unable to inform you through the contact details provided in your reservation we will not pay you any compensation.
Should we cancel your flight due to reasons OUTSIDE the control of Wizz Air (unavoidable extraordinary circumstances such as Air Traffic Control, weather, industrial action (other than industrial action by Wizz Air employees), terrorist alerts or security reason, airport or runway closure, civil unrest, acts of God and safety reason),
you will be entitled to:
(i) re-book onto another Wizz Air flight, free of charge, for travel within the next 3 months. Please contact our Sales Desk at the airport to arrange the transfer of your seat; or
(ii) cancel your seat and receive a full refund on the affected and return Wizz Air flights (inclusive of all taxes and fees);
or
(iii) cancel your seat today and receive a credit for the value of 120% of the affected and return Wizz Air flight. The credit held will be to the value of the fare, taxes and charges paid for the relevant sectors (excluding the payment handling fee and the call centre fee). You can use this credit towards any Wizz Air flight within 6 months;
and
if you are not at the point of origin of your journey, we will arrange compensation towards the cost of overnight expenses. Please stay at a hotel of your choice; our handling agent will be able to recommend hotels in the area. You must obtain all receipts for your hotel accommodation, breakfast and travel to and from your hotel. On receiving the receipts we will compensate you the value of the receipts to a maximum of EUR 70 per fare paying passenger,
and
Two free telephone calls (where it is not feasible for Wizz Air to provide you with these phone calls, we will reimburse you for 2 reasonable telephone calls on receipt of an itemised telephone bill);
In case of a cancellation outside the control of Wizz Air, no compensation and expenses whatsoever will be paid.
Upon the occurrence of any of the events set out in this Article, except as otherwise provided in the Convention or in the applicable laws, the options outlined here are the sole remedies available to you, and we shall have no further liability to you.
Click here to download the National Enforcement Bodies list and contact details.
