Wizz Air Hungary Airlines Ltd.
Lőrinci út 59, Building C2
2220 Vecsés, Hungary
baggage
- BAGGAGE ALLOWANCE
- CARRY-ON BAGGAGE (HAND BAGGAGE)
- CHECKED-IN HOLD BAGGAGE
- SPORTING EQUIPMENT
- SPECIAL BAGGAGE TO BE CARRIED IN THE CABIN
- ITEMS STRICTLY FORBIDDEN FOR CARRIAGE
- ANIMALS
- BAGGAGE IRREGULARITIES - DELAY, LOSS, DAMAGE, PILFERAGE
Pieces of baggage purchased BEFORE 1st April are subject to a 15 kgs limit. An excess baggage fee will be charged per additional kilo checked-in.
Pieces of baggage purchased AFTER 1st April, regardless of when the booking was made, are subject to a 32 kgs limit. Any bag above 32 kgs cannot be carried for health and safety reasons.
BAGGAGE ALLOWANCE
Each passenger is permitted to carry:
One piece of hand baggage to maximum dimensions of 55x40x20cm and not exceeding 10kgs free of charge,
and
Up to 6 pieces of checked-in hold baggage. The first 3 pieces can be purchased online, the subsequent 3 at the airport. Each piece of baggage to be checked-in is subject to a baggage fee, payable per bag, per flight and per passenger. The number of bags to be checked-in must be indicated and paid during the booking process. Further pieces of baggage can be added at a later stage, either online or via the Call Centre. One piece of checked baggage must not exceed 32 kilograms. Additional pieces of checked-in baggage purchased at the airport will be subject to a higher baggage fee; the amount will depend on whether it is purchased at the check-in counter or we are forced to check-in an oversized or overweight bag at the boarding gate.
If fewer pieces of baggage are checked-in, the baggage fee will not be refunded.
One piece of hand baggage to maximum dimensions of 55x40x20cm and not exceeding 10kgs free of charge,
and
Up to 6 pieces of checked-in hold baggage. The first 3 pieces can be purchased online, the subsequent 3 at the airport. Each piece of baggage to be checked-in is subject to a baggage fee, payable per bag, per flight and per passenger. The number of bags to be checked-in must be indicated and paid during the booking process. Further pieces of baggage can be added at a later stage, either online or via the Call Centre. One piece of checked baggage must not exceed 32 kilograms. Additional pieces of checked-in baggage purchased at the airport will be subject to a higher baggage fee; the amount will depend on whether it is purchased at the check-in counter or we are forced to check-in an oversized or overweight bag at the boarding gate.
If fewer pieces of baggage are checked-in, the baggage fee will not be refunded.
carry-on baggage (hand baggage)
Passengers are allowed to carry only one piece of hand baggage with the maximum dimensions 55x40x20 and not exceeding 10 kilograms. In addition, passengers can carry the items listed below:
- a coat or blanket
- cellular phone
- reading material for the flight
- for children under the age of two: food, foldable baby carriage or a small crib
- a pair of crutches for the physically disabled
Should the weight or the size of the hand baggage exceed the aforesaid limits, the baggage will be transported as checked baggage and a baggage fee will be collected.
Passengers carrying more than one piece of hand luggage will not be allowed to proceed through security and will be required to go back to the check in desk, repack or dispose of the additional pieces of hand luggage.
Liquids in hand baggage are subject to the following government-imposed restrictions:
- The liquid is in a container with a maximum volume of 100ml
- All liquid containers meeting the maximum volume of 100ml can be fitted comfortably into a transparent, re-sealable 1 litre plastic bag, measuring 20cmx20cm.
- The plastic bag should be presented separately at security
You will be required to dispose of liquids which do not meet the above requirements at the airport security station.
checked-in hold baggage
Due to security measures, Wizz Air will not carry any baggage without their owners being on board the aircraft (except mishandled baggage).
The maximum dimensions for one piece of baggage to fit through the cargo hold door are:
Width: 1,499 m
Height: 1,194 m
Length: 1,715 m
Width: 1,499 m
Height: 1,194 m
Length: 1,715 m
Due to health and safety reasons the weight of any one piece of checked baggage must not exceed 32 kilograms.
It is the passenger’s responsibility to respond to all requests from security authorities if required. If a baggage is not transported because requests from security have not been fulfilled by the passenger, Wizz Air will not be held responsible for any associated costs.
Checked-in hold baggage will, whenever possible, be carried on the same aircraft as the passenger to whom it belongs. If we decide for safety, security or operational reasons to carry it on an alternative flight, we will not be liable for the delay of the baggage. In order to return mishandled baggage to its owner within reasonable dispatch time, all baggage must be marked with the passenger's name, initials and address before it is handed over for carriage. Children's prams and pushchairs shall be checked in with other baggage and will be carried free of charge.
Articles not accepted in checked-in baggage:
- cash, securities
- jewellery, precious metal, precious and semi-precious stones
- computer, camera, video camera, cellular phone and any other electronic or technical appliances and their accessories
- official, business or private documents
- travel or other identity documents
- keys
- liquid (except: acid battery of a wheel chair)
- medicine
- pieces of art and fine arts
- perishable items
If the checked baggage contains any of the items listed above, Wizz Air will not be held responsible for any loss, destruction, delay or damage to such items.
sporting equipment
Carriage of sporting equipment is subject to a sporting equipment fee and must be indicated and paid for during the booking process.
Please read carefully the packaging requirements below. If those requirements are not fulfilled, Wizz Air will refuse carriage of the item. Please note that wizz Air does not provide packing material. All the items mentioned below can only be carried as check-in hold baggage.
a) Ski Equipment, Snowboard, Surf Equipment, Golf Bags must be packed in a pouch.
b) Jumping poles can only be accepted for carriage if packed in textile sacks.
c) Bicycles can only be accepted for carriage if they are packed in nylon sacks, the wheels and pedals are removed and the handlebars turned parallel. They may also be accepted if packed in cardboard provided the tyres are deflated.
d) Diving Equipment can only be accepted for carriage if the diving cylinders are empty and the power source or bulb has been removed and the switch has been secured in the "OFF" position.
e) Antlers and Trophies can only be carried if a valid veterinary certificate is presented by the passenger.
Damaged, Fragile, Bulky, Inadequately Packed, Late Check-in and Oversized Baggage will only be accepted for carriage with a "Limited Release Baggage Tag and Wizz Air will not accept liability for such items.
special baggage to be carried in the cabin
a) Fragile and bulky items, musical instruments
An additional seat at the adult fare available at the time of booking should be purchased for items cannot be stowed under the seat or in the overhead compartment. Reservation can be made online, entering “EXST” in the first name field and the passenger’s surname in the last name field.
An additional seat at the adult fare available at the time of booking should be purchased for items cannot be stowed under the seat or in the overhead compartment. Reservation can be made online, entering “EXST” in the first name field and the passenger’s surname in the last name field.
b) Diplomatic Baggage
A diplomatic baggage or any type of baggage with a sealed-lock must be accompanied by a diplomatic courier during the whole journey and to/from the aircraft and must be declared as diplomatic baggage. The diplomatic baggage must always be carried as non-checked-in baggage irrespective of its size, special characteristic and the required special handling procedure. If the size or characteristics of the diplomatic baggage does not allow its carriage in the cabin, it can be carried in the baggage hold, but it will be considered as unchecked baggage since it must never be transported at the Carrier's responsibility. In this case the courier should be present during the whole loading and unloading procedure of the diplomatic bag, as he/she is responsible for its carriage.
A diplomatic baggage or any type of baggage with a sealed-lock must be accompanied by a diplomatic courier during the whole journey and to/from the aircraft and must be declared as diplomatic baggage. The diplomatic baggage must always be carried as non-checked-in baggage irrespective of its size, special characteristic and the required special handling procedure. If the size or characteristics of the diplomatic baggage does not allow its carriage in the cabin, it can be carried in the baggage hold, but it will be considered as unchecked baggage since it must never be transported at the Carrier's responsibility. In this case the courier should be present during the whole loading and unloading procedure of the diplomatic bag, as he/she is responsible for its carriage.
c) Ashes
Carriage of ashes is permitted on the conditions that they are safely packed in a suitable container. Ashes can only be carried as hand baggage.
Carriage of ashes is permitted on the conditions that they are safely packed in a suitable container. Ashes can only be carried as hand baggage.
Items strictly forbidden for carriage
Some items are not accepted for carriage if they are:
- likely to endanger the aircraft, persons or property
- likely to be damaged during the carriage by air
- unsuitably packed
- forbidden by any applicable laws, regulations or orders of any State to be flown from, into or over
- not suitable for carriage because of its weight, size or any other unusual characteristics
- likely to cause discomfort or disgust to those on board
The following items are strictly forbidden for carriage:
a) firearms, ammunition and explosives including weapons of hunting or sports purposes
b) any items or substance that looks like a firearm, ammunition or explosive
c) flammable substance (except: alcoholic beverages, hair spray, perfume, cologne)
d) radioactive materials
e) condensed gas (except: CO2 used for moving artificial limb; container of inflammable gas used for self-inflating lifejacket);
f) poisonous or infectious substance
g) corrosives (except: mercury in thermometers, barometer, wheelchair battery)
h) briefcases and security type attaché cases with built-in alarm devices, lithium batteries or pyrotechnical material
i) items and materials that endanger safety, property, life, health and bodily integrity of those on board
j) any material that is forbidden under the rules and regulations of the countries affected by the carriage
k) any item that is not suitable for carriage because of its weight, size or any other characteristics
l) remains of human body
m) any items specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations
Should you attempt to take any of these items with you, we may deny carriage of your Baggage.
animals
Wizz Air does not carry live animals except for guide dogs travelling together with the passenger in need, holding the documents set out in the regulations of the Countries Affected by Carriage and complying the conditions of such regulations.
baggage irregularities – delay, loss, damage, pilferage
Baggage Irregularities must be reported upon arrival at the "Lost Luggage" or "Baggage Claim" Desk located at the airport, in the transit area. Upon report, passengers will be provided with a Property Irregularity Report (PIR).
If the checked baggage does not arrive on the flight carrying its owner, and the passenger does not make a report upon arrival, Wizz Air will disclaim liability.
If the passenger reports the delay of his/her checked baggage upon arrival, tracing will be carried out for 21 days. If the baggage is not found within this period, Wizz Air will be liable for loss.
Should it be impossible to recognise the damage or pilferage upon arrival, the report must be made at the airport within 7 days after arrival.
If the baggage does not arrive with the flight carrying the person to whom it belongs, and it is delivered damaged or pilfered, the passenger has to make a report in writing within 21 days after the baggage has been placed at his/her disposal.
Wizz Air will not be held liable for baggage misidentified by another passenger. The passenger who misidentified the baggage is liable for all costs of both passengers involved.
Liability for delayed, damaged and pilfered baggage will be reduced if the baggage was presented for check-in unsuitably packed. Damage to carry-on baggage (including clothing) must be reported on board the aircraft, or before leaving the transit area at the latest. A Cabin Report or a PIR will be provided to the passenger upon report.
Claims must be submitted in writing within 1 month from arrival to the final destination (that is the last airport indicated in the itinerary), to the Wizz Air Claims Division or to your insurance company if you are claiming directly.
To help us process your claim quickly, enclose a copy of the Cabin Report or Property Irregularity Report provided to you on board or at the airport when you made your report for delay, damage or pilferage. Please also provide your contact and bank account details where indemnity (if any) can be transferred to.
If no claim is made within the times aforesaid, no action shall lie against Wizz Air.
Complaints (other than baggage claims) must be made in writing within 1 month after arrival of the flight affected by the complaint. If no complaint is made within the time aforesaid, no action shall lie against Wizz Air.
Claims and Complaints must be sent to Wizz Air Customer Relations.
If you need to contact us directly please fill in and submit this form: claims.
