Wizz Air Hungary Airlines Ltd.
Airport Business Park C2, Lőrinci út 59.
2220 Vecsés, Hungary
baggage
- checked baggage
- baggage fee for checked-in baggage
- carry-on baggage (hand baggage)
- new security regulation on hand baggage for all passengers departing airports in the EU
- special baggage carried in cabin
- sporting equipment
- articles strictly forbidden for carriage whether as checked-in or carry-on baggage
- baggage irregularities – delay, loss, damage, pilferage
Due to security measures, Wizz Air will not carry any baggage without their owners being on board the aircraft (except mishandled baggage).
checked baggage
The maximum dimensions for one piece of baggage to fit through the cargo hold door are:
Width: 1,499 m (59 inches)
Height: 1,194 m (47 inches)
Length: 1,715 m (67,5 inches)
Passengers are allowed to check-in a maximum of 20 kilograms without incurring an excess baggage fee. Should the weight of all the checked-in baggages combined exceed 20 kilograms, an excess baggage fee must be paid at the airport upon check-in.
Hold and hand baggage allowances cannot be combined.
Due to health and safety reasons the weight of any one piece of checked baggage must not exceed 32 kilograms.
Any piece of baggage to be checked-in is subject to a fee, payable per bag, per flight and per passenger. The number of bags you wish to check in must be indicated and paid for during the booking process. If further pieces of baggage are paid for later, a higher Baggage Fee applies. If passenger checks in fewer pieces of baggage than had been paid for, Baggage Fee will not be refunded.
It is the passenger’s responsibility to respond to all requests from security authorities if required. If baggage is not transported because a passenger has not approached security when requested, Wizz Air will not be held responsible for any associated costs.
Checked baggage will, whenever possible, be carried on the same aircraft as the passenger to whom it belongs. If we decide for safety, security or operational reasons to carry it on an alternative flight, we will not be liable for the delay of the baggage.
In order to return mishandled baggage to its owner within reasonable dispatch time, all baggage must be marked with the passenger's name, initials and address before it is handed over for carriage.
Children's prams and pushchairs shall be checked in with other baggage and will be carried free of charge.
Articles not accepted in checked baggage:
- cash, securities
- jewellery, precious metal, precious and semi-precious stones
- computer, camera, video camera, cellular phone and any other electronic or technical appliances and their accessories
- official, business or private documents
- travel or other identity documents
- keys
- liquid (except: acid battery of a wheel chair)
- medicine
- pieces of art and fine arts
- perishable items
If the checked baggage contains any of the items listed above, Wizz Air will not be held responsible for any loss, destruction, delay or damage to such items.
baggage fee for checked-in baggage
Any piece of baggage to be checked-in is now subject to a fee, per bag, per flight and per passenger.
Click here
to check the exact amount. The fee payable from the second baggage onward has been reduced so the same fee applies to each checked-in baggage.
However, please note that the total allowance for all pieces of checked-in luggage combined
remains 20 kilograms
. Should the weight of all the checked-in pieces of luggage combined exceed 20 kilograms, an excess baggage fee will be charged per additional kilo checked-in.
Click here
to check the exact amount.
carry-on baggage (hand baggage)
One piece of hand baggage per person with a total dimension of 115 cm (55x40x20) weighing up to 10 kg can be carried on board. Should the weight or size of the carry-on baggage exceed the aforesaid limits, the baggage will be carried in the baggage hold, and it will be considered as checked baggage.
In addition, passengers can carry the items listed below:
- a small-sized handbag
- a coat or blanket
- an umbrella or walking stick
- a small-sized camera or video-camera or binoculars
- cellular phone
- reading material for the flight
- for children under the age of two: food, foldable baby carriage, small crib
- a pair of crutches for the physically disabled
All items above this limit will only be accepted as checked baggage. If the baggage allowance is exceeded, the exceeding part will be carried in the baggage hold and excess baggage charge will be collected.
Passengers departing from London or from Liverpool airports are only allowed to carry one piece of hand luggage. This one piece of luggage includes handbags, computers cases, umbrellas, shopping bags, etc. Passengers carrying more than one piece of hand luggage will not be allowed to proceed through security and will be required to either repack or dispose of the additional pieces of hand luggage.
New security regulation on hand baggage for all passengers departing airports in the EU
From November 6, 2006, new rules for the contents of hand baggage will apply for all airline passengers throughout the European Union (EU). Passengers may only carry liquids, gels and aerosols in their hand baggage in small units (max. 100 ml per container). The packaging of these products must also meet specific requirements. This applies for all passengers departing from airports within the European Union. Rules regarding checked-in baggage remain unchanged.
The new rules apply for liquids such as water and other soft drinks, but also extend to gels, pastes, lotions, and aerosols. This includes toiletries such as toothpaste, shaving cream, hair gel, lip gloss, and facial creams.
The following rules apply for liquids in hand baggage:
- You are only allowed to carry liquids and gels in containers of a volume of 100 ml or less
- You may carry more than one container but they must fit in one transparent plastic bag
- The volume of the transparent plastic bag may not exceed 1 litre
- Each passenger may only carry one such transparent plastic bag
- The transparent plastic bag must be re-sealable (any bag that can be closed again after opening – this may be by means of "ziplok", ties, string or even tying the bag into a knot, provided that a person can also open it easily)
Two exceptions will be made:
- baby food that is required during the flight
- medication that is required during the flight
You will still be allowed to make (tax-free) purchases at European airports after passing through passport control and aboard flights operated by European airlines. Liquids and gels that you purchase after passing through passport control or aboard the aircraft will be packed and sealed for you in the shop or on board, if necessary. The package seal will remain valid for 24 hours.
Separate presentation of contents
When passing through security control, you will be required to present all liquids separately. The transparent plastic bag should be sealed and easily re-sealable. You are also required to separately present your coat, jacket and larger electrical equipment, such as laptops, when passing through security control.
special baggage carried in the cabin
Should the passenger carry items that require special care that cannot be stowed under the seat or in the overhead compartment, such as
- fragile/bulky items of great value (vases, typewriters, tape recorders, paintings, etc)
- musical instruments, e.g. violins, drums, horns, guitars, violas, trombones, percussion instruments, woodwinds, etc
s/he will be required to buy an additional seat (at adult fare) for that baggage provided it can be safely stowed on board the aircraft. Reservations through the Internet can be made by giving the passenger's family name as family name and indicating "EXST" as first name.
a) Diplomatic Baggage
A diplomatic baggage or any type of baggage with a sealed-lock, must be accompanied by a diplomatic courier during the whole journey and to/from the aircraft, and must be declared as diplomatic baggage. The diplomatic baggage must always be carried as non-checked baggage irrespective of its size, special characteristic and the required special handling procedure. If the size or characteristics of the diplomatic baggage does not allow its carriage in the cabin, it can be carried in the baggage hold, but it will be considered as unchecked baggage since it must never be transported at the Carrier's responsibility. In this case the courier should be present during the whole loading and unloading procedure of the diplomatic bag, as he/she is responsible for its carriage.
The diplomatic courier shall reserve a seat according to the normal reservation procedure, if necessary. At check-in the diplomatic baggage shall be weighed and a cabin baggage tag shall be attached. In case of excess weight the excess baggage charge shall be paid.
b) Ashes
Carriage of ashes is permitted. The passenger must ensure that the ashes are securely packed in a suitable container. Ashes can be carried as hand baggage only.
c) Fragile and Bulky Luggage
Fragile items that cannot be stowed under the seat or in the overhead compartment may be taken on board provided the passenger purchases an extra seat and provided the item can be secured safely in the cabin.
d) Musical Instruments
In the case of musical instruments requiring special care, an extra seat shall be booked and paid provided the instrument can be safely stowed in the cabin.
The price paid for extra seat is subject to the available adult fare at the time of booking.
sporting equipment
Carriage of sporting equipment must be indicated by clicking the appropriate box during the online booking process. Please read below the conditions for accepting different sporting equipment items. If these conditions are not met Wizz Air will refuse the carriage of your special baggage.
For sporting equipment weighing over 15 kilograms Wizz Air will collect additional excess baggage charge.
Wizz Air does not provide packaging materials.
a) Ski Equipment, Snowboard, Surf Equipment, Golf Bags
These items must always be carried as checked baggage in the baggage hold.
b) Jumping Poles
Jumping poles can only be accepted for carriage if packed in textile sacks.
Jumping poles must always be carried as checked baggage in the baggage hold.
c) Bicycles
A bicycle can only be accepted for carriage if they are packed in nylon sacks, the wheels and pedals are removed and the handlebars turned parallel. They may also be accepted if packed in cardboard provided the tyres are deflated.
Bicycle must always be carried as checked baggage in the baggage hold.
d) Diving Equipment
Diving Equipment can only be accepted for carriage if the diving cylinders are empty and the power source or bulb has been removed and the switch has been secured in the "OFF" position. Diving equipment must always be carried as checked baggage in the baggage hold.
e) Antlers and Trophies
Damaged, Fragile, Bulky, Inadequately Packed, Late Check-in and Oversized Baggage will only be accepted for carriage with a "Limited Release Baggage Tag and Wizz Air will not accept liability for such items.
articles strictly forbidden for carriage whether as checked-in or carry-on baggage
Some items are not accepted for carriage if they are:
- likely to endanger the aircraft, persons or property
- likely to be damaged during the carriage by air
- unsuitably packed
- forbidden by any applicable laws, regulations or orders of any State to be flown from, into or over
- not suitable for carriage because of its weight, size or any other unusual characteristics
- likely to cause discomfort or disgust to those on board
The following items are strictly forbidden for carriage:
a) firearms, ammunition and explosives including weapons of hunting or sports purposes
b) any items or substance that looks like a firearm, ammunition or explosive
c) flammable substance (except: alcoholic beverages, hair spray, perfume, cologne)
d) radioactive materials
e) condensed gas (except: CO2 used for moving artificial limb; container of inflammable gas used for self-inflating lifejacket; oxygen and air bottles in quantities set forth by IATA
f) poisonous or infectious substance
g) corrosives (except: mercury in thermometers, barometer, wheelchair battery)
h) briefcases and security type attaché cases with built-in alarm devices, lithium batteries or pyrotechnical material
i) items and materials that endanger safety, property, life, health and bodily integrity of those on board
j) any material that is forbidden under the rules and regulations of the countries affected by the carriage
k) any item that is not suitable for carriage because of its weight, size or any other characteristics
l) remains of human body
m) any items specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations
n) Pets
Wizz Air does not carry pets. Registered guide dogs accompanying blind or deaf passengers can be carried only mainland European routes; they cannot be carried on routes to/from the United Kingdom.
Wizz Air does not carry pets. Registered guide dogs accompanying blind or deaf passengers can be carried only mainland European routes; they cannot be carried on routes to/from the United Kingdom.
o) Boats
Wizz Air does not carry boats.
Wizz Air does not carry boats.
p) Coffin
Wizz Air does not carry coffins. Ashes can be carried as hand baggage only.
Wizz Air does not carry coffins. Ashes can be carried as hand baggage only.
baggage irregularities – delay, loss, damage, pilferage
Baggage Irregularities must be reported upon arrival at the "Lost Luggage" or "Baggage Claim" Desk located at the airport, in the transit area. Upon report, passengers will be provided with a Property Irregularity Report (PIR).
If the checked baggage does not arrive on the flight carrying its owner, and the passenger does not make a report upon arrival, Wizz Air will disclaim liability.
If the passenger reports the delay of his/her checked baggage upon arrival, tracing will be carried out for 21 days. If the baggage is not found within this period, Wizz Air will be liable for loss.
If the baggage is damaged or pilfered and the passenger can not recognize it upon delivery, the irregularity can be reported in writing within 7 days after arrival.
If the baggage does not arrive with the flight carrying the person to whom it belongs, and it is delivered damaged or pilfered, the passenger has to make a report in writing within 21 days after the baggage has been placed at his/her disposal.
Wizz Air will not be held liable for baggage misidentified by another passenger. The passenger who misidentified the baggage is liable for all costs of both passengers involved.
Liability for delayed, damaged and pilfered baggage will be reduced if the baggage was presented for check-in unsuitably packed. Damage to carry-on baggage (including clothing) must be reported on board the aircraft, or before leaving the transit area at the latest. A Cabin Report or a PIR will be provided to the passenger upon report.
Claims must be submitted in writing within 1 month from arrival to the final destination (that is the last airport indicated in the itinerary), to the Wizz Air Claims Division or to your insurance company if you are claiming directly.
To help us process your claim quickly, enclose a copy of the Cabin Report or Property Irregularity Report provided to you on board or at the airport when you made your report for delay, damage or pilferage. Please also provide your contact and bank account details where indemnity (if any) can be transferred to.
If no claim is made within the times aforesaid, no action shall lie against Wizz Air.
Complaints (other than baggage claims) must be made in writing within 1 month after arrival of the flight affected by the complaint. If no complaint is made within the time aforesaid, no action shall lie against Wizz Air.
Claims and Complaints must be sent to Wizz Air Customer Relations.
Wizz Air Hungary Kft:
Fax: +36 1 7779444
Mailing address:
Wizz Air Hungary Kft.
Customer Relations
H-2220 Vecsés, Lőrinci út 59.
Hungary
Wizz Air Hungary Kft.
Customer Relations
H-2220 Vecsés, Lőrinci út 59.
Hungary
Wizz Air Bulgaria Airlines EAD:
Mailing address:
Wizz Air Bulgaria Airlines EAD
Customer Relations
135 Tsarigradsko Shosse Blvd
Mladost District
Sofia 1784
Bulgaria
Wizz Air Bulgaria Airlines EAD
Customer Relations
135 Tsarigradsko Shosse Blvd
Mladost District
Sofia 1784
Bulgaria
