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REFUND POLICY FOR CUSTOMERS OF WIZZ AIR UKRAINE AIRLINES

If you booked a flight operated by Wizz Air Ukraine (flight number starts with "WU"), you must file your refund request to Wizz Air Ukraine directly. You are required to submit all documents to Wizz Air Ukraine by mail. Refunds can be made only to the person, who made the payment (no exceptions will be made) and you must provide the following documents:


FOR NATURAL PERSONS

REFUND TO CREDIT CARD

(Please note, that a card refund is only available for 3 months from the date of payment. Otherwise, please choose the bank transfer method.)

1) Original written request with your signature.
Click here to download the credit card refund request form for natural persons .
2) Copy of passport with signature on the copies
3) Copy of certificate with Ukrainian Tax ID number (for residents, non-residents only if available)
4) Itinerary

REFUND BY BANK TRANSFER

1) Original written request with your signature.
Click here to download the bank transfer refund request form for natural persons.
2) Copy of the document which confirms the payment (bank statement)
3) Copy of passport
4) Copy of certificate with Ukrainian Tax ID number (for residents, non-residents only if available)
5) Bank details
- MFO (bank registration code; National bank registration)
- Name of bank
- Receiving bank code (state registration #)
- Personal tax code (for individuals)
- Account #
- Account holder name
- Details of payment
6) Itinerary

FOR LEGAL ENTITIES

(if the payment was made through the company's account)

1) Original written request from the company with corporate stamp and signature of an authorised person.
Click here to download the request form for legal entities.
2) Copy of the document which confirms payment (bank statement)
3) Bank details
- MFO (bank registration code; National bank registration)
- Name of bank
- Company code (for corporate clients only)
- Account #
- Account holder name
- Details of payment
4) Itinerary

WIZZ AIR UKRAINE OFFICE MAILING ADDRESS WHERE ALL REQUESTS MUST BE ADDRESSED TO:

Boulevard Shevchenko 33-B
01032 Kyiv Ukraine
LTD Wizz Air Ukraine Airlines
Business-center "Europe Plaza"