useful information & travel conditions

BOOKINGS

• Making Reservations
• Onward Flights
• Fares, taxes, charges and other fees
• Payment
• Making changes to your reservation
• Refunds
• Notifications
• Itinerary

TRAVEL CONDITIONS

• Check-in and Boarding
• Travel Documents
• Seat Allocation, extra legroom seat and Wizz Xpress priority boarding
• On-board Services
• Use of Electronic Equipment on Board

PASSENGERS WITH SPECIAL NEEDS

• Pregnant women
• Disabled Passengers
• Wheelchair Requests
• Blind and Deaf Passengers
• Passengers Requiring Extra Oxygen

BOOKING

Making Reservations

Passengers can make reservations online (wizzair.com), through the Call Centre, via travel agents or at most airport sales desks. Passengers making reservations via the Call Centre will have to pay an additional Call Centre fee .

Wizz Air is a ticketless airline and in no cases issues tickets. Instead, passengers will be provided with a confirmation code when making the booking. This confirmation code must be provided at the check-in desk, together with a valid photo identification document, in order to obtain a boarding card. Depending on the mean of reservation, passengers obtain the confirmation code via email (Internet booking), by post or by telephone (telephone booking via the Call Centre).

Onward flights

If you have booked an onward flight with Wizz Air, this represents a separate contract. Wizz Air only carries passengers directly between two cities, it does not offer a flight connection service and therefore you will need to check-in with your luggage for each separate journey. No transfer of passenger or baggage will be provided. For this reason, we do not accept liability for any onward flight passengers may miss. We strongly advise you to allow sufficient time between the scheduled time of arrival of the incoming flight and the scheduled time of departure of the onward flight for collecting your checked baggage and completing the check-in and security control procedures for your onward flight.

Fares, Taxes, Charges and Other Fees

Wizz Air offers one-way fares so there is no minimum or maximum stay requirement. The fare includes mandatory taxes, charges and other fees that are unavoidable for making a reservation, but it does not include the fees for optional services available to passengers at their choice.

The price of your ticket includes an administration fee of Euro7 per passenger per flight.

Payment

Wizz Air flights can be booked and paid online or via our Call Centre with a credit card or an embossed debit card. You can also book and pay at one of our partner travel agents and at airports' sales desks by credit card or in cash. In several cases you can pay by bank transfer. For more details please read our how to book page.

Making changes to your reservation

a) Change of flight times and routing

Passengers can change their flights' date, time and routing online, via Call Centre or travel agents up to 3 hours prior to actual flight's scheduled departure time. You will be required to pay an administration fee and any fare difference if applicable. If the available fare or the applicable taxes, fees or charges are lower for the new flight, only the difference resulting from the lower taxes will be refunded.

Flights booked with one Wizz Air airline entity - Wizz Air Hungary (airline code W6) or Wizz Air Ukraine (airline code WU) - may not be changed to flights operated by another Wizz Air airline entity. Domestic flights may not be changed to international flights and vice versa.

b) Change of Passenger Name

The name of the passenger can be changed via Call Centre up to 3 hours before the scheduled time of departure. You will be required to pay a name change fee . The name change fee is charged per name changed, per sector.

After checking-in online it is still possible to make changes to the reservation (except flight change, name change) or purchase additional services. Please note that in case of adding WIZZ Xpress, WIZZ XXLong or WIZZ Reserved Seat to the reservation you need to
-reprint the boarding card
or
-proceed to the check in desk at the airport to receive a sticker reflecting the changes on the existing boarding card.

Refunds

Fares and fees are only refundable in the cases and under the conditions as set out in the General Conditions of Carriage.

In case of death of an immediate family member (mother, father, wife, husband, common law partner, sister, brother, grandparent, child, grandchild) of the passenger up to 30 days prior to the reserved flight's scheduled departure date, a refund may be made upon request submitted to the Wizz Air’s customer relations service within 30 days of death provided that the death certificate is presented within 7 days of the refund request.

Notifications

If Wizz Air may need to contact the passenger before the scheduled time of departure of a flight if any changes affecting the flight became necessary. Therefore, when making the reservation, you are required to provide appropriate contact information at which the passenger is contactable at any time (telephone number/mobile telephone number and email address). Wizz Air is not liable for any damages arising from cases where the email address and/or telephone number provided was inaccurate, or if the passenger did not have access to, or failed to regularly check, the email address provided or if the passenger was not reachable on any of the telephone numbers provided.

If the reservation was made by a travel agent and the passenger does not possess an email address, the travel agent shall provide its own email address for the reservation, and the travel agent will inform the passenger of any notifications sent by Wizz Air that affect the reservation.

Itinerary

An itinerary/receipt will be sent to the passenger’s email address when booking online. The itinerary includes details of booked flights and a confirmation code which uniquely identifies the booking.

Passengers booking through the Call Centre will receive an itinerary/receipt by email or fax free of charge; or by post for an extra mailing fee .

For passengers booking flights at a travel agency, the itinerary will be provided by the travel agent.

TRAVEL CONDITIONS

Check-in and Boarding

If your flight is operated by Wizz Air Hungary:

Check-in starts 2 hours and closes 40 minutes before departure according to the Schedule at the airport of the Place of Departure. Should you fail to (a) complete check-in procedures by the Check-in Deadline, or (b) show up at check-in or at the boarding gate in due time for any reason, we will cancel your reservation, deny your boarding and refund the amount of the Total Fare after deducting the amounts of the Fee For Other Services and the Seat Protection Fee. We suggest you purchase insurance to cover losses incurred by you being prevented from travel or from reaching the airport by the check-in deadline for any reasons.

Passengers with special requests or special needs should be present at check-in 2 hours prior to the scheduled time of departure or we may be unable to complete the check-in procedure in time to board that passenger.

If your flight is operated by Wizz Air Ukraine:

Check-in starts 2 hours and closes 40 minutes before departure according to the Schedule at the airport of the Place of Departure. Should you fail to (a) complete check-in procedures by the Check-in Deadline, or (b) show up at check-in or at the boarding gate in due time for any reason, we will cancel your reservation, deny your boarding without any refund except for the cases specifically mentioned in the Laws of Ukraine or General Conditions of Carriage of Passengers and Baggage.

Passengers with special requests or special needs should be present at check-in 2 hours prior to the scheduled time of departure or we may be unable to complete the check-in procedure in time to board that passenger.

Travel Documents

Wizz Air requires all passengers to provide necessary, valid travel documents at check-in and to comply with the requirements of the country flown from, through or into. Wizz Air will not be held liable for any subsequent associated costs should the passenger be refused entry to a country due to the lack of correct passport or visa.

You are required to provide us with the full name of the Passenger as it is included in the Travel Document of the Passenger to be used at the travelling. If you fail to do so when booking or within 2 hours from the booking via our Call Centre, a name change fee shall be paid for the correction of the name of the Passenger, the amount of which is available on the Website and in our Call Centre.

Seat Allocation, Extra Legroom Seat and Wizz Xpress priority boarding

Wizz Air operates all aircraft in single cabin configuration and does not provide assigned seats.

However you can book a seat with extra legroom and sit in one of the most comfortable seats in the aircraft. It can be purchased either online at the time of the reservation or later on via the Call Centre or even at the airport once you have checked-in. If you wish to purchase this service, click here to consult our page of service fees.

Alternatively you can purchase our Wizz Xpress priority boarding service and be one of the first on board. It can also be purchased either online at the time of the reservation or later on via the Call Centre or even at the airport once you have checked-in. If you wish to purchase this service, click here to consult our page of service fees. However please note that purchasing pre-boarding does not guarantee you your preferred choice of seat.

Wizz Air's practice of giving Wizz Xpress priority boarding to passengers with small children and to disabled passengers remains unchanged.

On-board Services

As a low cost airline Wizz Air does not offer onboard meals. Passengers can purchase refreshments and snacks on board from the Wizz-café.

Use of Electronic Equipment on Board:

Use of the following electronic devices is prohibited during the whole duration of the flight:

• portable FM radio and television sets

• scanners

• cellular telephones

• remote-control appliances (including toys)

• radio transmitters and receivers

• portable video sets

• CD-, minidisk- and CD-ROM players

• CB radios

• computer printers

• laser pointers

The following electronic devices can only be used at cruising altitude:

• laptop/portable computers

• computer games

• video cameras

Use of the following electronic devices is permitted during the whole duration of the flight without any restriction:

• heart pacemakers

• hearing aids

• implanted medical devices

• electronic nerve stimulators.

PASSENGERS WITH SPECIAL NEEDS

In addition to the high standard of service which Wizz Air is committed to providing to all its passengers, we offer extra attention to passengers with special needs. The policies and procedures applicable to each of these categories are covered in this section.

Passengers with special requests or special needs should be present at check-in 2 hours prior to the scheduled time of departure or we may be unable to complete the check-in procedure in time to board that passenger.

Pregnant women

Pregnant women shall not travel on Wizz Air flights after the 34th week of pregnancy. Women who are over their 28th week of pregnancy can only travel on Wizz Air flights only on condition that they obtain a medical certificate approving their fitness to travel by air. Wizz Air will only be liable in accordance with these General Conditions of Carriage for any health problems to pregnant women and/or their unborn child that may occur during or as a result of carriage by air.

Disabled passengers

Passengers shall be considered disabled when their physical, medical or mental condition requires individual attention (on embarking and disembarking, during flight, in an emergency evacuation, during ground handling) that is not normally extended to other passengers.

Wizz Air must be informed as early as possible about the passenger's physical disability, reduced mobility, serious or contagious disease, and any other condition requiring medical care. Requests can be made online, during the booking process or by contacting our call centre (we recommend that you call us on the day of reservation). We may not be able to provide assistance for requests made less than 4 hours prior to the scheduled departure of the flight.

Please contact us on the following local numbers:

Local rates apply. Please note that those numbers are dedicated solely to passengers requiring special assistance and no other queries will be handled.

Wizz Air reserves the right to require a complete medical certificate concerning the passenger's condition and fitness to travel by air, containing explicit medical approval for carriage by air, in any of the cases mentioned above. Wizz Air may require qualified medical or nursing escort if necessary.

If these requirements are not met, Wizz Air will refuse the reservation.

In case Wizz Air is unable to provide the conditions set out in the medical certificate on the aircraft it operates, Wizz Air may refuse the reservation.

Disabled passengers shall be accepted for carriage in accordance with the following rules irrespective whether a medical certificate is needed or not. In case of doubt concerning the need for such medical clearance the ground staff should consult the Medical Advisor on duty.

The number of disabled passengers (persons with reduced mobility) accepted shall not exceed 28 per flight, provided that a maximum of 10 passengers who require a wheelchair from check-in to the cabin seat, can be carried on board the same aircraft.

Disabled passengers, who are rendered incapable of caring for themselves and cannot use aircraft toilets alone, are to be accepted for carriage only when escorted by an able adult person.

Wheelchair Requests

Passengers requiring wheelchair assistance must advise the Call Centre at the time of booking.

Wheelchairs weighing more than 60 kgs (excluding battery) or wheelchairs powered by wet cell, spillable battery cannot be accepted for travel.

Dry cell, non-spillable batteries can be accepted provided that the terminals are insulated to prevent accidental short circuits. The battery must be securely attached to the wheelchair.

Blind and Deaf Passengers

We provide Meet and Assistance Service, free of charge, to blind and deaf passengers. Request must be made via the Call Centre on the day of reservation.

Passengers Requiring Extra Oxygen

We accept for travel Passengers who would normally need of extra oxygen for medical reasons if they obtain a medical certificate confirming their fitness to travel by air without extra oxygen during the intended flight. Passengers who do not provide the required certificate at the check-in desk will not be allowed to travel. Passengers are not permitted to take their own extra oxygen on board our aircraft and Wizz Air does not provide oxygen on board in such cases.