To the attention of Wizz Air Ukraine customers
Wizz Air Ukraine is optimizing its capacity in Ukraine to meet the expected changes in demand on the market. Wizz Air cares for its customers and understands their concerns. If these schedule changes affect your reservation, we will contact you by e-mail explaining your options which are listed below. We recommend to regularly check your spam folder. Please be kindly informed that if no schedule change email was sent regarding your reservation, your flight departs according to the original schedule.
A) We re-book you on another flight operated by Wizz Air Ukraine on the same or – if necessary – a comparable route, within 14 days before or 30 days after the scheduled date of departure of the cancelled flight, subject to availability of seats; or
B) We cancel your reservation and credit the full value of your payment for the cancelled flight plus 20% of the fare paid for the cancelled flight and also for the return flight, if applicable. This "reservation credit" can only be used to purchase flights operated by Wizz Air Ukraine (WU).
C) We cancel your reservation and refund the Total Fare paid for the cancelled flight and, if
applicable, the return sector. Please note that you must file your refund request to Wizz Air Ukraine
directly and you are required to submit all documents to Wizz Air Ukraine by mail.
Refund can be made only to the person, who made a payment (no exceptions will be made) and
you must send the following documents listed on this link
Please be informed that due to the recent schedule changes currently our Call Centre is much busier than usual
and you might find it harder to get through to an agent. In case of rebooking or credit requests please dial
+380 44 206 4888 (Ukrainian/Russian). Should you wish to talk to an English speaking agent, please dial +380 44 206 7967 (
local rates apply).
Until you are contacted by e-mail, we thank you for your patience in this regard.