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COMPLAINTS

Wizz Air Customer Relations can help with any issues encountered but if you have general questions, we have many of the answers to the most frequently asked questions available on our website.

To send a detailed complaint to our Customer Relations Department, please fill this form and click on 'Submit'. We do our best to provide you with the best Wizz Air experience, although should you feel that you have a problem, we would like to hear from you by filling the form below.

In case of amendments of contract by Wizz Air we will contact you to inform of the change and your possibilities via e-mail to the address that was provided at the time of your reservation. Please be sure to check your e-mail filter settings and any mailboxes that hold filtered mail so that you can receive relating notifications. Furthermore, please follow updates posted on our website.

If your checked baggage is damaged, you have to make an immediate report and complete the PIR upon your arrival, before leaving the transit area. Should it be impossible to recognise the damage or pilferage upon arrival, you have to make a report at the airport within 7 days after your arrival.

For items left on board, please immediately contact the lost & found office of the airport.

If your checked baggage does not arrive with the flight carrying you, you have to make an immediate report and complete the PIR upon your arrival, which can be used for insurance/claim purposes if necessary. Please make sure that the value of your baggage is indicated in the report. You will be given a reference number which must be used in any correspondence you have with us. You will be given a letter with instructions upon reporting the issue at the airport, please proceed accordingly.

If you have a booking paid by bank transfer and you do not receive confirmation of your reservation in 5 days of making the bank transfer, please contact the Call Centre to verify that your payment has been received. Please do not send payment confirmations unless you are asked to provide proof of payment in case that it cannot be traced.

Before sending a complaint, please consider reviewing the most frequently asked questions available on our website.

If your cancellation request is of an urgent nature, we kindly ask you to contact our Call Centre immediately. Please note that cancellations will be handled in accordance with our General Conditions of Carriage (Article 6.5.1.):

You may cancel your reservation up to the 14th day prior to the scheduled time of departure of your flight. You will be entitled to a refund of the Total Fare after deduction of the Cancellation Fee. If you cancel your reservation within 14 days prior to the scheduled time of departure of your flight, you will be refunded the amount of the Total Fare after deduction of the Fee for Other Services and the Seat Protection Fee.

If you have a booking paid by bank transfer and you do not receive confirmation of your reservation in 5 days of making the bank transfer, please contact the call centre to verify that your payment has been received. Please do not send payment confirmations unless you are asked to provide proof of payment in case that it cannot be traced.

Before sending a complaint, please consider reviewing the most frequently asked questions available on our website.

e.g. AB12CD or AB123A

e.g. 1234

PLEASE NOTE: WE CAN HANDLE YOUR COMPLAINT IN THESE LANGUAGES ONLY:

After receiving your query, we aim to respond in the shortest time possible but if your request is urgent due to its nature (i.e. close departure time), please contact our Call Centre.